Mews Operations (PMS)

Mews Operations (PMS)

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  1. 68 votes

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    4 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  2. Display room/bed number on the checkout cards even after space has actually been checked out.

    67 votes

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    integration request  ·  3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. 67 votes

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    integration request  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might…

    66 votes

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    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  5. 66 votes

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    idea to upvote  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be very helpful to create a notification alerting the department/employees that a new task has been assigned.

    65 votes

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    idea to upvote  ·  3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Limiting availability sent to your channel manager could allow more control over booking sources as well as overall occupancy and availability figures.

    65 votes

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    idea to upvote  ·  2 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. At the moment the restriction settings in MEWS are very complicated and extensive. When we try to close multiple rates that are within different Rate Groups (due to the settlement required) we have to close all rates individually. Our idea is to create Rate Buckets where you can add rates manually that only apply to restriction. This way, you can apply all restrictions on these Rate Buckets instead of on rate group or individual rates.

    Furthermore, it would be perfect if you can apply restrictions based on occupancy %. I.e. if hotel is 60% booked, I want to close all…

    64 votes

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    18 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Add an option in settings to set the Billing screen standard to the 'Old Billing Screen' or the new 'Group Billing Screen'. That way, if the original billing screen is prefered you do not have to change the screen manually everytime.

    64 votes

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    12 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items…

  10. Group bookings can complicate payments, especially if all bookings are being paid for by a single party. Adding the capability to pay deposits for the group as a whole could provide a solution, as this could simplify the payment process for many business travelers or any other group travelers.

    64 votes

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    idea to upvote  ·  4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. The search function is useful for quickly finding a reservation or customer profile, however with some compound names and or prefixes attached to names of certain nationalities, it makes this function harder to use since partial searching is currently not possible. Expanding this search function could improve this feature to allow searching for any and all parts of a customer's name, making results more accurate and data easier to navigate.

    64 votes

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    idea to upvote  ·  7 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add date pickers on New Reservation screen to quickly select dates far in the future.

    63 votes

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    8 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  13. It will be very useful to put a note for each credit card in order to know if the credit card is a personal one or a professional one. So we will be able to take a deposit on the right CC and differentiate each CC.

    63 votes

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    5 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    The idea to upvote – slightly changed title. Waiting for more feedback from all of you if you find it useful!

  14. Automatic reminder emails for approaching invoice due dates

    63 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  15. New update changed calendar/timeline colors to 50 shades of gray, why!!!???

    so,

    Out of order: dark gray
    Future stay: less dark gray
    checked out: light gray

    Why???

    Departures: light blue
    People checking in: light blue

    Who is designing your UI, probably same genius who designs your billing screens (old and new)

    62 votes

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    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  16. You should be able to send out your own invoices. It's important for us to transport our image and the our experience in all aspects of our communication. The invoices provided by muse are visually very unattractive. I understand that Mews has tried to find a presentation of the invoice that fits all standards but yet again i don't understand why you can't make it possible to send out your own invoices that pull data from Mews next to the standard invoice created by Mews. Mews generally sets a lot of unnecessary rules and restrictions that avoid the user to…

    62 votes

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    idea to upvote  ·  3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. When a task is assigned to a user or department, no notification is received on the mobile app.

    The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.

    Push notification to the user to alert them of the new task would help the user be aware of the new task.

    A little Red bubble showing new tasks over the task menu would also help.

    Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad…

    62 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  18. The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
    The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

    We would love to change back to the old…

    61 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your comments and feedback regarding the billing screen.

    We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

    The new billing screen has 2 main views, group billing and individual billing.

    From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

    The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

    To learn more about the new group billing screen, please click on the link…

  19. Tasks that are automatically created for bookings based on rate code, company, travel agent or rate group. For example: with a special promo including a dinner all guests need to be contacted with regards to dietary restrictions OR
    all booking that are received from HRS the CC details still need to be retrieved from the extranet eetc. etc.

    61 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It's necessary to have a list of Rebated Invoices.

    Thanks.

    61 votes

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    integration request  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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