391 results found
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Create a block production report (not booked reservations based)
We need a block production report with all block details. Current block reports are reservations/rate code based. We need a block report that shows true block production and also to know how many rooms, how much room revenue, and at what sell rates we are holding out of inventory.
38 votes -
Wildcards
To improve the user-friendliness of the global/local search, it would be desirable for MEWS to support wildcards. This would enable staff to find the right guests more quickly, even if the exact spelling of a name is unknown or there are typos.
The % symbol could, for example, be used for any string of characters:
Cor% → finds “Cory” and “Corey” etc.
%aitlyn → finds “Caitlyn” and “Kaitlyn” etc.
S%n%der → finds “Snyder” and “Schneider” etc.This makes search suggestions more flexible and significantly increases the hit rate, particularly for international guests, different spellings or incomplete information. This saves time…
3 votes -
Top/Frequent Guest Report
Would be very useful to have a report in Mews that lists our hotel's most loyal guests, who have stayed/spent the most. This would make it easier to identify the guests e.g. for recognition purposes.
110 votes -
Gästeliste
Für den täglichen Betrieb an der Rezeption und in den operativen Abteilungen benötigen wir einen zentralen Bericht, der alle relevanten Gästeinformationen übersichtlich in einer einzigen Ansicht zusammenfasst.
Aktuell müssen die benötigten Informationen aus mehreren Berichten zusammengesucht oder manuell ergänzt werden. Dies kostet Zeit, erhöht die Fehleranfälligkeit und erschwert einen reibungslosen Informationsfluss zwischen Rezeption, Service, Küche und Management.
Unser Vorschlag ist daher ein kombinierter Anreise- und Inhouse-Bericht, der alle Gäste nach Zimmernummer sortiert darstellt und sowohl heutige Anreisen als auch bereits im Haus befindliche Gäste eindeutig kennzeichnet.
Folgende Informationen sollten enthalten sein:
-Namen aller Reisenden
-Zimmernummer
-Anzahl der Gäste pro Zimmer…2 votes -
Allow several metrics on different reports
I would like to request that the metric “ADR excl. comp and house” be made available across more Mews BI reports and visualization contexts, not only in the Accommodation Revenue report.
This metric is extremely useful because it provides a more accurate ADR calculation by excluding complimentary and house-use rooms, allowing a clearer analysis of paying guest performance.
Currently, the limitation of having this metric available only in specific reports makes cross-report analysis and dashboard building more difficult and requires external data exports/workarounds.
It would be very valuable for operational and revenue analysis if this standard metric could be added…
1 vote -
Accounting Report: Dashboard Shortcut
Consider removing "Ledger Activity Report" and replacing it with Accounting Report (Order Items Report) on the Dashboard shortcut.
5 votes -
Group by Room number instead of Spaces
Guest in House report: Sorting out the order by Room Number. now it is possible only by using spaces which doesn't put the list in practical order. Would be nice to get the report out ordering by room number so its easier for the breakfast staff to read the report
6 votes -
MEWS BI
Recent on-screen message:
"Mews Analytics will be retired in early 2026. Explore the new Mews BI and share your feedback to help us get it ready for you."
Thank you for the information about the planned retirement of Mews Analytics in early 2026 and for the opportunity to explore the new Mews BI and provide feedback.
For us, it is essential that all currently used Manager Analytics reports are fully mirrored in the BI tool, ideally as curated dashboards. At the moment, however, several key reports are missing, in particular “DAILY”, “Dashboard YoY Comparison”, and “PickUp Analytics – PickUp per…
4 votes -
Average length of stay
It would be nice to have more interesting data in the reports - namely the average length of stay. Cherry on top: having it as a discriminant in order to compare average length of stay between sources, segments, age groups... Just a thought. 'Casue even the Extranet from Booking.com can tell me that much - but not my PMS? Ahi ahi ahi...
3 votes -
reservation
Dear Mews Team,
I would like to share my feedback regarding the new Reservation Report.
Compared to the previous version, the new report is significantly more difficult to navigate and less user-friendly. The former report allowed users to view reservation information clearly and efficiently in a single screen, making it much easier to manage and review reservations.
With the new layout, it is no longer possible to view all key reservation details at once. Users must continuously scroll horizontally to access different fields and information, which considerably slows down the workflow and makes the report less accessible overall.
In addition,…
1 vote -
Adjustable columns Reservation Report
Let the user select the columns they need in the reservation report to improve legibilty and clearer overview.
1 vote -
data connectors for google BigQuery, SQL, AWS..
data connectors for google BigQuery, SQL, AWS..
1 vote -
Customer Insights Report
The "customer insights" data Mews gathers at the customer profile level should be reported in one place so clients can make use of the stats to create promotions or programs to incentivize their guests.
Stay Frequency Analysis: Number of stays per customer within a selected period.
Revenue Contribution: Total spend per customer (room + POS).
Visit Patterns: Average length of stay, seasonal trends.
Engagement Metrics: Use of amenities, special requests, or participation in promotions.4 votes -
Identify that a room is set up as a twin
Inspected TWIN - be able to highlight that a room has been set as a twin. Zip-link beds can be either king or twin but no discernible way to identify that the room has been set as a twin.
2 votes -
Additional names of room types
It would be important for us to be able to select a ‘Budget Room’ room type as well, so that we can better analyse the occupancy of the different room types in the management report. We have suites and rooms in the hotel and budget rooms in the annex, but they all run through the same bookable service. If I only needed this internally for the management report, I could, for example, list the rooms in the annex under the room type ‘Bed’, but unfortunately this designation is also displayed in the Mews booking engine and that would be misleading…
1 vote -
Include Optional Bookings Data in Availability & Occupancy Report Export
Currently the 'Optional Reservations' and 'Optional Blocks' are available in the dashboard view of the Availability & Occupancy Report. However, this data is not included in the export. Please make this data available in the export as well so we can work with it.
22 votes -
Include formulas in Excel exports for aggregated values
It would be good if Mews Excel reports came in with formulas (for example sum) instead of data dumps we receive now. If we make any changes we have to make sure to update all the totals, otherwise the report is useless.
1 vote -
Base the 'vacant or departed' filter in the space status report on real-time check-in information
Currently, the “Vacant or departed” filter in the Space Status report relies on the planned arrival time on the Properties tab, so rooms with guests already checked in can still appear as vacant until that planned time. This is confusing for front office and housekeeping who use the report as a real‑time occupancy view. Please consider an update to the logic so that this filter is based on the actual check‑in/occupancy status (or automatically syncs the planned arrival to the actual check‑in time), ensuring that once a guest is checked in, their room no longer appears as vacant.
1 vote -
Space upgrade report
Create a report that shows space upgrades purchased through Online Check in
16 votes -
Store and pull reports for guest allergies
We need a way to notate guest allergies in their profiles and pull reports. At minimum, we need a way to be able to pull a PRINTABLE report that includes reservation notes, where we are currently noting allergies for our kitchen and housekeeping staff. This is vital to operations for our property and for our kitchen specifically. Our chef currently has no way to efficiently and effectively pull guest food allergies directly from Mews when he is writing the breakfast menu. We are forced to use a separate system which, naturally, causes food allergies to occasionally fall through the cracks…
41 votes
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