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Restaurant Operations & POS

Are you inspired to further streamline your food and beverage operations? Use the Restaurant Operations and POS forum to share your ideas. Add your feedback to any of the categories:

  • Back office for inventory management and all POS reporting needs
  • Digital ordering for menu management, ordering, payment, tipping and all aspects of the dining experience
  • Something else? Use the Other category. Like all of the 'Other' categories, we'll extract ideas from here into new categories when we see a trend.

Restaurant Operations & POS

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145 results found

  1. When creating a new product, the user should be able to associate it with a course. For example, Soup would fall under Starter.

    If the waiter wishes to amend this during service, they can do so. However, if no selection is made, the item will automatically default to the course assigned when the product was created.

    7 votes

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  2. Ich habe eingestellt, dass bei digital ordering, über QR Code die Gäste automatisch eine 4 Euro Roomservice Gebühr (pro Bestellung) verrechnet bekommen.

    Dies gilt leider nun für ALLE QR BESTELLUNGEN auch von der Terrasse vor der Bar.

    Hier braucht es dringend eine Splitting:
    A) Hotelzimmer Bestellungen (plus 4 Euro) und
    B) Ordering von Restaurant, Lobby, Bar oder Terrasse (=gebührenfrei!)

    Bitte um Unterstützung für dieses Voting ;O)
    Dankeschön!

    1 vote

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  3. Wenn ein Gast vom Zimmer aus per QR Code bestellt, bekommen wir den "einen
    Beep am S007" nicht mit!
    Wenn dann sehen wir nur aus Zufall, dass wir eine Roomservice Bestellung haben, wenn wir AKTIV alle 30 Min auf das S700 schauen.

    Das kann aber nicht die Lösung sein! Wir bitten die Entwickler nach einer Lösung zu suchen, z. B.
    - Automatischer Bon Druck bei Eingang einer digitalen Bestellung
    - Alternativ Automatische Email bei Bestellung

    Wir empfinden dies als ein sehr dringendes Problem, zu dem es eine schnelle technische Lösung braucht!

    1 vote

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  4. When you have a large group with multiple items, why don't the items merge but stay as individuals? This makes for a really long receipt and wastes paper.

    26 votes

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    idea to upvote  ·  6 comments  ·  Other  ·  Admin →
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  5. il serait pratique d'avoir un clavier numérique pour la prise de commande car sur une grande table il faut faire le menu avec choix 1 par 1 donc perte de temps.

    2 votes

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  6. Es sollte möglich sein den Kassenbestand in MEWS POS bei Geldentnahme zu mit einer Ausgabe zu buchen.
    Oder der Kassenbestand sollte an eine Kasse an das PMS gesendet werden können.

    4 votes

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  7. Ajouter une ligne pourboire sur l'addition papier que l'on présente au client, plutôt que de présenter une tablette sur laquelle le client ne voit même pas son addition

    1 vote

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  8. Es sollten von allen Gästen, auch den Mitreisenden, die Ernährungsanforderungen bzw. Allergien in den verknüpften Programmen erscheinen (Aleno). Für den Anfang wäre eine komplette Liste auch schon gut. Aber aktuell gibt es nur den Bucher/Hauptgast mit den Allergien.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  9. Currently, comp-articles are only visible in a separate discount report and are missing from the standard revenue reporting in Mews POS. Since other types of discounts are already included in the general reports, it would be beneficial to have comp-articles integrated there as well. This would ensure a more consistent and comprehensive overview of all transactions

    1 vote

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  10. Hi everyone,

    I’d like to propose a feature that I believe would benefit many of us managing teams in Mews.

    At the moment, it’s only possible to check worked hours per employee per day by opening each employee profile individually (and only via the app). This makes payroll processing quite time-consuming.

    Suggested improvement:A centralized monthly report that shows, for all employees:

    Hours worked per day

    Worked days overview

    Total hours worked per employee per month

    Having this in one clear report would significantly streamline payroll administration and reduce manual work.

    If you also find this useful, please upvote so we…

    1 vote

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    idea to upvote  ·  0 comments  ·  Back office  ·  Admin →
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  11. Les paiements en espèces dans MEWS POS doivent pouvoir impacter (si le choix est fait) la caisse de MEWS PMS. Ainsi, pour les établissements avec une seule caisse physique, tous les paiements MEWS PMS et POS arrivent au même endroit et permettent un contrôle de caisse facilité. Chaque jour, je suis obligé de créer un ajustement dans la caisse PMS du montant encaissé sur MEWS POS afin d'avoir une caisse correcte.

    5 votes

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  12. In the app, when doing a room charge, the operator does not know who's the onwer of the room.
    We would need an icon or something to show who's the owner of that room.
    In case i push the room charge to another person of the room, in the PMS another bill is created, leading to manual merge operation in case (most cases) one person pays the bill for the whole room.

    1 vote

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  13. Currently, when creating a purchase order in Mews POS, I can select a supplier, but all purchasable products remain available for selection regardless of the chosen supplier.

    This creates inefficiencies and increases the risk of ordering incorrect items. Ideally, it should be possible to associate products with specific suppliers and automatically filter the product list based on the selected supplier during order creation.

    Suggested improvement:

    Allow products to be linked to one or multiple suppliers.
    When creating a purchase order, display only the products associated with the selected supplier.
    Optionally, provide a way to override or expand the list if…

    1 vote

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    idea to upvote  ·  0 comments  ·  Back office  ·  Admin →
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  14. It would be beneficial to define which purchasable products can be associated with each warehouse. For example, if you have one warehouse for boutique products and another for the wine cellar, it doesn’t make sense to store or count wine bottles in the boutique warehouse, or boutique items in the wine cellar. Establishing this separation would also simplify stock-taking processes and help identify irrelevant or misplaced items more easily during inventory checks.

    1 vote

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  15. Allow F&B team members to swipe the room, similar to how Housekeeping marks it as clean, but instead mark it as “Having breakfast,” with the room status changing color OR SHOWING A CUP OF COFFE

    1 vote

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  16. We have a integration with silverware, and when the post the bill we only recieve a "table service" with a total amount. We need to be able to see whats in the bill.
    example : 2x COCA-COLAS
    1x Fish of the day

    1 vote

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  17. When creating a purchase order, there is a “Notes” field where important information can be entered. However, this field is not included when the purchase order is exported as a PDF. This information should be part of the PDF export, as it appears to have been overlooked during development.

    1 vote

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  18. Provide blank fields in the supplier record to capture details such as minimum order quantities, delivery charges, and other useful supplier-related information.

    1 vote

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  19. Customisation of menu listing on POS handheld payment terminal for staff.

    I see it as a fundamental flaw, that menus on the handheld terminal are shown by creation date and that there is no way to rearrange them. Which makes it an incredibly time consuming and tedious task to reorder them so that the most prevalent product sales appears first, to minimise time spent on scrolling through categories. This may be only be 10 seconds. But times ✖️ that by every product you enter for every sale that you do. Not only to mention the lack of efficiency on busy…

    1 vote

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  20. Kitchen tickets should automatically group identical products even if they originate from bundles, so that identical items appear as “3 × Starter” instead of three separate lines.

    The problem

    We run a daily half-board menu in our hotel restaurant (as many other do too):

    Starter
    Soup
    Main course (choice: Meat / Fish / Vegetarian)
    Dessert

    The logical setup in Mews POS is to create this as a product bundle with a choice for the main course.

    However, when the same bundle is ordered multiple times (for example 3 menus with different main courses), the kitchen ticket does not group identical…

    1 vote

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