486 results found
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Mandatory Address Validation When Enabling “Bill To” on Guest and Company Profiles
Problem Description
When a user in Mews enables the Bill To (Factureerbaar) option on a guest or company profile without a primary address, financial integrations such as SAP fail to process the invoice. SAP requires a complete address for every debtor. This leads to error messages, manual correction work, and delays in financial reconciliation.Requested Solution
Add a mandatory validation step when enabling the Bill To option:Mews should check whether a primary address is present on the profile.
If not, the user receives a clear error message such as:
“Primary address is missing. Please add an address before enabling…2 votes -
Show reservation number for all payments in the payments API
In the Payments API, not all Payments are linked to a reservation number.
This makes it impossible to match off payments against invoices in an external accounting system. This is despite in some cases when looking at a payment in Mews it can be seen to be related to a reservation although sometimes the Reservation field is blank.
In some cases this is explained by someone paying for two or more rooms at the same time. But, this also needs a solution, as it would make sense for the single payment to be matched off against the multiple reservations.
Is…3 votes -
OTA guest messaging to be linked to Mews
This would allow integrations such as Enso Connect to retrieve messages from Mews for the Unified inbox feature
5 votes -
Add a field to reservation/getAll API: Confirmation Email (and other emails) was sent TRUE/FALSE
For guest communication it would be helpful to have a field exposed to Connector API with the information whether or not a confirmation email has been sent for the reservation. Same is true for pre-Stay, On-Prem, etc.
23 votes -
Add Webhook ServiceOrderCreated
It is helpful to have a separate webhook event for ServiceOrderCreated (Additionally to ServiceOrderUpdated) to discriminate new from changed reservations. Similar to Customer, where both events have a separate webhook.
21 votes -
Automatically Close Room Sales When Reception Is Closed
We would like to suggest a feature that allows room sales to automatically close during hours when the reception is closed.
The idea is that the system should stop selling rooms for same-day arrivals once the reception closing time has passed, unless late check-in is explicitly enabled. This would help avoid situations where guests book a room online but arrive when no staff is present to assist them.
Ideally, the feature could be configured per property and include:
Defined reception opening and closing hours
Automatic stop-sell for same-day arrivals after reception closing time
Optional exceptions for properties that offer self…
1 vote -
6 votes
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Mews is calculating taxes on pretax value that gets from Channel manager
Mews is calculating taxes on pretax value that gets from Channel manager (Siteminder in our case) which results in difference of few cents in the total amount that Mews tries to charge VCC. In most cases charge fails because of 'isuficient funds' on VCC.
Solution can be implemented using the existing fields that are sent by SiteMinder to Mews, i.e. by adding the (i) pre-tax value and (ii) total taxes value, as the total would match the SiteMinder chargeable amount.3 votes -
Automatically update Accounting Category on existing Service Orders when the Rate’s category is modified
Currently, when the Accounting Category linked to a Rate is changed, this update is not applied retroactively to the existing Service Orders (reservations) created with that rate.
This means that if a rate was initially linked to the wrong Accounting Category, all existing bookings will keep the incorrect category, even after the rate setup is corrected.Example:
If a rate was first linked to Leisure instead of Accommodation, and later the Accounting Category is fixed, the previous reservations still show Leisure and therefore report incorrect revenue data.Request:
Please allow the system to automatically update the Accounting Category for all…2 votes -
Show additional fee charges via the payments API
For financial integration, the Payments API is currently not exposing the additional fee charges that are added days after the original payment. The API currently only contains the charges and fees taken on the day (except fees for payments using Alternative Payment methods, which is a separate issue known by Mews).
The Payout Report in Mews shows that in addition to these original payments and fees, a number of Commission Adjustments, that are recalculated fees from payments, 2 or more days previously, are added to the day's payout total. None of these Commission Adjustments are included in the API.
As…2 votes -
Display Lynx door lock PIN in PMS
One of our properties uses Lynx to talk to an automatic door lock system. Each booking generates a PIN number which is sent to the locks and automatically enables for the duration of their stay. We have to log into the Lynx system to see this, as the PMS field named PinNumber is not visible anywhere. It would be great if this could be added.
It would also be great if there was a direct integration to lock providers such as Yale and TTLock, so we could skip the third party. I understand Mews wanting to push their own lock…1 vote -
Guest Nationality
Would it be possible to retrieve the guest nationality through the expedia connection...
9 votes -
Zapier: important customer data missing in the integration
I use Zapier to synchronise new and updated customers from Mews to Zapier and then to an email campaign provider to send out campaigns. There is a very important field that is not synced from Mews to Zapier: "send marketing mails". We all want to respect the GDPR, but then we need that important data field. :)
1 vote -
Expand Keywords for Channel Manager Notes/Comments
Right now, Mews decides what integrates as "general notes" or "channel manager notes" depending on the keywords from the logs. Clients would like us to consider expanding the keywords for channel manager notes so the comments can be integrated as channel manager notes all the time in the reservations.
10 votes -
2 votes
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Allow Integrations to update Status to "OCI"
Integrations (like Duve or Ariane), basically all the ones that are capable of handling an online check-in flow should be able to change the reservation status to OCI concretely.
Perhaps they could have their own specific label & color (3rd Party OCI) to differentiate them from the Mews GX native OCI label.
2 votes -
Optimization of the Search Bar
Improving user experience by implementing substring matching, allowing incomplete inputs to return results, and fuzzy search to display relevant results even in case of minor typos.
Verbesserung der Nutzerfreundlichkeit durch Unterstützung von „Substring-Matching“, damit auch unvollständige Eingaben Ergebnisse liefern und „Fuzzy Search“, um auch bei kleinen Tippfehlern relevante Treffer anzuzeigen.
2 votes -
xml. export file for the German eSTATISTIK.core (Beherbergungsstatistik)
Jedes Hotel in Deutschland muss jeden Monat seine Beherbergungsstatistik melden - Wie vielr Anreisen, wie viele Abreisen aus welchen Ländern pro Monat.
Der Skandal ist: Mews bietet KEINEN kompatiblem Export an.
Das muss sich sehr dringend ändern, da eine manuelle monatliche Eingabe absolut nicht zeitgemäß ist.
Bei all den tollen Integration die Mews bietet sollte es doch eine Kleinigkeit sein einen xml. Export zu programmieren, der auf der Seite des Statistischen Bundesamt mit den erforderlichen Informationen hochgeladen werden kann.
3 votes -
AI analysis of reservation notes and turn it into structured data
Hi!
Sometimes we receive a ton of information about the guest or the reservation via reservation notes from OTAs / TAs that are not structured and thus currently cannot be used to enhance the guest profile or reservation with structured data. LLM-AI analysis could potentiall understand the notes and make filter usable information and turn it into structured data.
Example:
Guest preferences: often times "high floor" "bath tub" "balcony" "quite room" "away from elevators" etc. are added to the reservation notes. matching those to the guest preferences available in profiles and space features before assigning a room would allow the…8 votes -
STR Segmentation via API
There is already a STR interface, but STR told me today that it's unable to pull segmentation via API. This is critical for us. Just pulling all revenue stats into "Totals" is not good enough for our hotels.
1 vote
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