178 results found
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Add a field to reservation/getAll API: Confirmation Email (and other emails) was sent TRUE/FALSE
For guest communication it would be helpful to have a field exposed to Connector API with the information whether or not a confirmation email has been sent for the reservation. Same is true for pre-Stay, On-Prem, etc.
22 votes -
Add Webhook ServiceOrderCreated
It is helpful to have a separate webhook event for ServiceOrderCreated (Additionally to ServiceOrderUpdated) to discriminate new from changed reservations. Similar to Customer, where both events have a separate webhook.
21 votes -
OTA guest messaging to be linked to Mews
This would allow integrations such as Enso Connect to retrieve messages from Mews for the Unified inbox feature
4 votes -
Automatically update Accounting Category on existing Service Orders when the Rate’s category is modified
Currently, when the Accounting Category linked to a Rate is changed, this update is not applied retroactively to the existing Service Orders (reservations) created with that rate.
This means that if a rate was initially linked to the wrong Accounting Category, all existing bookings will keep the incorrect category, even after the rate setup is corrected.Example:
If a rate was first linked to Leisure instead of Accommodation, and later the Accounting Category is fixed, the previous reservations still show Leisure and therefore report incorrect revenue data.Request:
Please allow the system to automatically update the Accounting Category for all…2 votes -
Show reservation number for all payments in the payments API
In the Payments API, not all Payments are linked to a reservation number.
This makes it impossible to match off payments against invoices in an external accounting system. This is despite in some cases when looking at a payment in Mews it can be seen to be related to a reservation although sometimes the Reservation field is blank.
In some cases this is explained by someone paying for two or more rooms at the same time. But, this also needs a solution, as it would make sense for the single payment to be matched off against the multiple reservations.
Is…2 votes -
Show additional fee charges via the payments API
For financial integration, the Payments API is currently not exposing the additional fee charges that are added days after the original payment. The API currently only contains the charges and fees taken on the day (except fees for payments using Alternative Payment methods, which is a separate issue known by Mews).
The Payout Report in Mews shows that in addition to these original payments and fees, a number of Commission Adjustments, that are recalculated fees from payments, 2 or more days previously, are added to the day's payout total. None of these Commission Adjustments are included in the API.
As…2 votes -
Allow Integrations to update Status to "OCI"
Integrations (like Duve or Ariane), basically all the ones that are capable of handling an online check-in flow should be able to change the reservation status to OCI concretely.
Perhaps they could have their own specific label & color (3rd Party OCI) to differentiate them from the Mews GX native OCI label.
2 votes -
Webhook or websocket notification for customer's address change and customer's identity document change
Currently there is no notification about changes to identity documents or changes to addresses of the customers. If you want to make sure that you have up-to-date information about customer's address and identity documents you have to query all customer's addresses and identity documents periodically.
Please create a webhook (or websocket) notification for these changes. As an alternative solution, you could trigger the 'CustomerUpdated' webhook when the address and/or identity document of the customer is updated.
2 votes -
GetAllReservations ChannelNumber
The GetAllReservations (ver 2023-06) Request does not support the ChannelNumber anymore (like it did in the deprecated version). For our Kiosk solution this is an essential, as guests from OTA's usually only know their Channel Confirmation Number.
Could you please extend the GetAllReservations Request with ChannelNumber befor discontinuing the deprecated version?Thanks
3 votes -
Age categories in MEWS
Issue: MEWS supports up to 5 age categories, but only 2 can sync with Siteminder. When using 3+ categories, reservations with children/teens require manual review in MEWS, as it only processes 2 categories correctly. Siteminder sends the data correctly, but MEWS does not fully support it.
Request: Enable MEWS to support more than 2 age categories when integrating with Channel Managers.
3 votes -
Connector API: Remove scheduled payment
With this endpoint, an integrator (i.e. Zapier) would be able to remove a scheduled payment for certain reservations.
3 votes -
Reservation query by room number
It would be great to be able to query a reservation (including guests) by room number (and also by reservation status at the same time.
3 votes -
More specialised Webhooks (e.g., only when reservation Status changes from Confirmed to Strarted)
We would like to propose more specialised Webhooks.
Not every change to the reservation, for example, is needed for every use case. Instead, only changes to specific fields are interesting for (for example the status).
5 votes -
Space Upgrade: Auto-allocate Space when UPG Bid is made
When it comes to upgrades and space allocation, the internal flow is different for connector API than it is for channel mgr API, so Mews will not re-assign a new space based on the requested space category change, and the user will need to manually assign the spaces on the Mews side
It would be nice to consider adding that possibility so Mews can also send proper availability updates to the integrations as a result. Waiting on a user to act could potentially create unnecessary OVBs during high occupancy.
1 vote -
Programatically manage Mews Email Templates via Connector API
To be able to read and write Mews Email Templates in Guest Experiences via the Mews Connector REST API, allowing us to integrate with other email template building platforms or create custom integrations.
We have design systems and components authored in other platforms. When we update these design systems we would like to automate the update of our email templates across all of our properties.
To be able to commit html templates to version control systems e.g. git and CI/CD pipelines.
1 vote -
Connector API: Attach files to identity documents
The Identity Documents APIs would become much more useful to us if we could attach file(s) to them as well. For example, photos/scanned copies of the original document.
Separate permissions for adding vs viewing any attached files would also help safeguard them by restricting who is able to download them after being attached. This is because they wouldn't often need to be viewed again once uploaded, but do need to be available for some period of time (not indefinitely).
Some property or enterprise-wide configuration to automatically archive and remove attachments or entire identity document records after a fixed period of…
2 votes -
Export users from the API or report
Given that I'm a hotel group, as the person responsible for application security, I'd like to be able to export the list of my users for each property with their associated roles and permissions via the API and a report,
so that I can check that the right people have access to the right establishments with the right permissions and automate the process.3 votes -
Connector API - payments/addExternal: Add "Voucher Redemption" as payment type
Add "Voucher Redemption" as payment type for the payments/addExternal request. This allows external voucher tools (e.g. Incert) to specify the payment type when adding a voucher to a customer's bill as payment.
13 votes -
API for searching customers by phone number – for telephony integration
Extend the Customers/getAll API so that customers can be searched by their phone number. This enables telephony integration. When a customer calls in it will be possible to display their name on the phone display and/or in the PBX web interface.
5 votes -
Request to add OTA/Booking source name value in addition TravelAgencyId
Request to include the name value for OTA/Booking source, this'll help make it easier to identify across the board, since TravelAgencyId currently can vary for each customer.
3 votes
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