798 results found
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Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
35 votes -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
19 votes -
Returning guest loyalty per property
As guest profiles are shared across multiple properties, at the time of check in we can see the guest is a returning guest, but we can't see how they actually stayed with us in that particular property (unless you open guests dashboard, extra 2-3 clicks).
This doesn't present the best customer experience, as we can't see in which brand or hotel they have stayed previously, so we can't welcome them back or introduce them to the brand/hotel appropriately.
It would be good to see how many times the guest has stayed in the selected property at the time of check…32 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß14 votes -
Better space upgrade feature
Hello,
We would like to offer space upgrade during the online check in but the current feature is missing a few options in our opinion:
- We cannot be notified when a guest upgrades their room during the online check in
- Upgrades are hard to track and they do not appear on the planning (contrary to manual upgrades) .
- No report can indicate the additional revenue that we generated that way
- We would like to be able to put a time limit on upgrade availability (for example, no upgrades past 3PM the day of) as to not impact housekeeping planning too…
11 votes -
Customization of products
Customizing the products availibility for online check in (adding the availibility per day, per rate code)
11 votes -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
8 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
7 votes -
Option to Display Prices in Confirmation Emails Even When Company Routing Is Applied
Suggestion: Please consider adding a setting or checkbox in the billing/routing rule configuration that allows properties to choose whether or not to include pricing on booking confirmations when company routing is applied. This would give properties more flexibility to align with different business models, customer expectations, and communication standards.
This option would greatly reduce the number of guest inquiries and ensure transparency where needed.
7 votes -
Being able to personalize a quotation email
Currently, it is not possible to send any notes or remarks with the quotations. The quotation is sent with one template (yes, it can be customized but this will affect all quotationss sent, and it should be addressed individuall). It would be useful if we could add a comment or a note each time we send a quotation so the guest can get more details.
Practical example: When we are overbook, we like to send a new quotation instread of cancelling the roo. We woulc make an offer (optional reservation) to the guest with another room available. However, the guest…
14 votes -
Error with Parent and Child Space Setup in Booking Engine
In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:
"We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."
This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is…
14 votes -
The "Anything to add from the minibar” section that is presented by default during ALL Kiosk check-outs should be an optional setting!
The "Anything to add from the minibar” section that is presented by default during ALL Kiosk check-outs should be an optional setting! Many hotels / hostels / other accommodation providers do not have minibars, so forcing guests to navigate through this logic is confusing and clunky.
4 votes -
Internals already visible on reservation screen
We would like to see profile internals, after typing the guest name in reservation. Now the "customer field" shows only name and e-mail - can we get internals on this line also? Would help a lot fx returning guest or preferences.
3 votes -
Mews Kiosk Reporting
We need to be able to do a proper reporting on the Kiosk Check In, including following categories:
Check in from Kiosk (Staff Mode)Check ins from Kiosk (Guest Mode)
Check ins via Mews Commander
Moreover, we need to be able to pull the data via the API regarding if a reservation did online check-in, check-out, did they use the Kiosk or did a staff member check them in.
This is cruciel to be able to measure the success of the kiosk and to do further improvements.
15 votes -
Automatically create a task when a guest enters an email in online check-in that is already assigned to another guest profile
When a guest enters their preferred email address during online check-in, if that email address is already assigned to an existing profile, Mews does not merge the profiles, but instead adds the email address to the profile that is performing online check-in, so that staff can choose to merge them later.
It would be really useful it Mews could automatically create a task when this happens so that staff can be alerted to there being potentially mergeable profiles.
5 votes -
Promoted services in Guest experience
We are promoting multiple services in the Booking engine.
If one of them is purchased, Guest Online check-in is showing it as already added, which is correct. But, other bookable services are not even shown any more. It would be useful to add other promoted services in Guest experience that were offered in the Booking engine.
4 votes -
The option to have guests be addressed by their surname in the Guest Portal
Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.
13 votes -
Confirmation of products purchased after online/kiosk check in
Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience
3 votes -
Extend inactivity timeout period during Kiosk check-in.
Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.
5 votes -
Notification when room status is changed
Imagine this situation:
Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
When housekeeping changes the room status to "inspected" a notification is sent to the front office.
Then they can call the guests and they can check in as early as possible.18 votes
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