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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
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Guest Experience

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4 results found

  1. Ability to block the other rooms within a parent room if one of these rooms are being booked

    In Mews, it is possible to create a parent room, so one room could be sold as two separate rooms or together (room A + B = parent room). Ideally, we would like to also have the option so that when the customer books room A, room B is automatically removed from sales. This will prevent other people booking the other room.

    2 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  2. Monthly TOP Client report

    Hi,
    Is it possible to have a report, that shows all my clients, per month, sorted out by room revenue and / or roomnights? NET revenue, without VAT and breakfast.
    So I could keep track which company generates how much revenue / RN / ADR month by month.

    Thank you,
    Alver from Tallinn

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Allow property administrators access to all the cases logged for their property

    It would benefit properties & esp. property administrators to see all the cases logged for their property. This way the entire staff can directly contact the support without having to report each issue to the property administrator or have the cases reported first to the property administrator who then contacts the support. This also enhances issue tracking for the property during holidays and other times of absence from work.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  4. Bookable Period

    Would be nice if in the invoice description at the place of night will be overnight ( as german description as Nacht -> Übernachtung).
    This is at the moment not possible, this"words" come from the service hard coded information and this are the only available options at the moment: night, day, Month and hour.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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