247 results found
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Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
23 votes -
split a payment
Hello all,
I`d love to have an option to split a payment.
For example if a guest has an invoice for room and breakfast and needs those items on different bills.
Currently you can only do a refund and charge again or enable manual payments.
As manual payments are quite prone to errors we rather do not want to rely on them35 votes -
Split invoice total
We would like to be able to split a bill by amount/percentage.
For example, if an invoice is to be paid 50/50 by 2 different companies.
12 votes -
Automatic card validation
When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.
10 votes -
Have the option to choose if a bill should not be automatically charged - so that we can manually handle it
We would like to be able to set certain bills for manual settlement - in stead of mews charging it automatically. Sometimes, guests wants to pay for some items with a different CC than what is on file, and right now the Mews team states that this is not an option right now
4 votes -
Automatic refunds according to cancelation policies
Enable the option of automatically refund a deposit when cancelation policies are fulfilled.
8 votes -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-18277 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
15 votes -
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
5 votes -
Improvements in Automatic Settlement Policies
We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…
16 votes -
Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests
It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.
Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.
4 votes -
Pop up on MEWS when payment is declined
When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I
4 votes -
automatisierter Export und Versand von Auszahlungen MEWS Payments
Ich benötige einen kombinierten Bericht, der sowohl die Buchungen und Auszahlungen eines bestimmten Tages als auch die zugehörigen Kommissionsanpassungen (die häufig zeitversetzt erfolgen) in einer Datei zusammenführt. Idealerweise soll dieser Bericht per Knopfdruck generierbar und/oder automatisiert per E-Mail versendbar sein.
2 votes -
Add Transportation Card (IC Card) as an External Payment Type
Add Transportation Card (IC Card) as an External Payment Type. In Japan, many customers use Transportation Cards and Passes (Suica, ICOCA, etc) as prepaid wallets for payments
1 vote -
preuthorization links
enabling links for preauthorization (not only for CC charge)
15 votes -
Ability to disable payment methods we don't use
We should be able to select the payment methods we use and disable those we don't.
For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.10 votes -
Preauthorization Page: Make the Stay C/O Date Visible
When a user is attempting to take a manual preauthorization, it would be useful to see the checkout date on the preauth page - this is a pertinent detail that can help the user decide the amount of the preauth (in the absence of automation).
2 votes -
Take action on feedback your customer send you more than 7 years ago...
If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.
4 votes -
Adding online payment for company accounts
It would be helpful having online payment as an option for company accounts.
3 votes -
XRechnung Integration Rundung Fehler
Hallo,
uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.
3 votes
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