274 results found
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payment request
When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.
Thanks
15 votes -
Online Pay whit Mews Giftcard
There is a need for guests who have Mews gift cards to be able to use them for online payments. Currently, this requires a lot of manual work when guest try to book online but need to call ore send e mail to be able to book, This creates frustration for both guests and staff.
3 votes -
translation
Please translate "bitte Geheimzahl eingeben" also in the used languages for the guests. E.g.: guest pays with card from amerika, everything is shown in english excepted the field where to put in the PIN.
2 votes -
CREATION MODE DE PAIEMENT "TICKET RESTAURANT" DANS MEWS PMS
Je souhaite intégrer un type de paiement externe ticket restaurant dans Mews PMS
1 vote -
Generate a Task for ALL Missed Automatic Payments
Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.
This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.
Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can…
3 votes -
Online Check-out Should Capture Existing Authorization Instead of Processing a New Charge
Summary
When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.
This results in:
- The original authorization remaining active on the guest's account.
- A second transaction being processed for the final payment.
- Double-Charging that can only be resolved by the hotel.
- Increased payment-related support contacts for both the property and Mews.
Business Impact
From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).
When Online Check-out is completed:
- Detect whether a valid authorization…
2 votes -
Automizing external pay methods
Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
Thank you!3 votes -
Visual indicator for future bills in the Departure view
When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.
To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.
We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.
Visual Cue: A…
4 votes -
Ledger reports bill name
For any bills that are left open, we need to make notes as to why the bill is being left open after departure.
As there is no notes field on the ledger reports we rename the bill names.
Unfortuantely when you view the ledger reports you can only partially see the bill name, please make the entire bill name visable. Even if the user needs to manually adjust the column width to read the bill name this would be a huge help.
2 votes -
Allow different payout bank accounts based on service
Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and…
1 vote -
Add Products Without Losing Sight of the Invoice
SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS
When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.
However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.
We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue…
1 vote -
Cc multiple emails into sending invoices from mews
It would be useful to cc multiple emails into sending invoices directly from mews so that I don't have to manually send email to multiple people with the invoice attached
1 vote -
Automatic Payments of Cancellations and No Shows
Currently we have it so that cancellations and no shows are posted by MEWS automatically but the payments are not taking so they sit on the guest ledger until someone does it manually. It would be great if after the automatic charge is posted the guest card is also charged. Then it can do the same as our prepaid reservations where a task is created if the cc declines.
1 vote -
refund
Disable the “Refund” option under payment actions. This option should not be available to all employees and should only be accessible to authorized users.
1 vote -
Color code for payment status of the booking in TIMELINE overview
Would be very useful to have an color indicator for payment status in MEWS timeline overview for every booking.
For example just a simple red dot for full payment pending, yellow for partial payment made, and green for fully settled.
1 vote -
Feature Request: Multiple Guest Names on One Invoice
I’d like to provide feedback regarding invoices for reservations with multiple guests.
We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.
Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.
It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all…
1 vote -
Enable compliant card retention for Paymaster profiles with repeat business use cases
Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.
Impact:
- Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).
Differentiate between:
- One-time payment cards
- Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.
Provide clear retention rules or visibility so users…
2 votes -
vue d'ensemble des paiements
Lorsque nous sommes dans l'onglet Paiements > Vue d'ensemble, section Paiements des profils clients et des profils compagnies, il est peu pratique et très frustrant de devoir utiliser la barre de défilement horizontale pour avoir une vision globale de la section.
Selon moi, il serait préférable que la colonne « Facture » soit moins large pour être en mesure de voir l'ensemble des colonnes, en tout temps.
Une mini barre de défilement verticale pourrait être intégrée à chaque Type de paiement pour permettre de consulter la liste des factures payées par ce dernier, dans le cas où leur nombre ferait…
1 vote -
Kostenstelle
Hallo Zusammen,
bei Firmenrechnungen wäre es praktisch, wenn man jeder Buchung eine Kostenstelle (bestimmte Nummer ) zuordnen könnte und diese auch auf der Rechnung bei jedem Zimmer / Gast erscheinen würde.
Grüße
cs1 vote -
Ledger reports Reservation status
In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.
Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.
1 vote
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