Skip to content
← Welcome to the Product Ideas Forum

Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

Categories

JUMP TO ANOTHER FORUM

(thinking…)

What is the problem you are trying to solve?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

237 results found

  1. Scheduled Payment link

    We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.

    A scheduled payment link would automate a lot of payment processes.

    16 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
    How important is this to you?

  2. card payments cannot be made directly in company profiles

    At the moment it is not possible to charge a credit card to a company profile. Therefore, a new invoice has to be created in order to carry out the transaction. So you have to send the customer the invoice and the credit of the old one just for the payment. In this case I see no need to send two new invoices for payment. Many companies have company cards that are not linked to a single person. Since this option is in the profile of the private person, maybe there is a possibility that this option is also available…

    11 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  3. split a payment

    Hello all,

    I`d love to have an option to split a payment.

    For example if a guest has an invoice for room and breakfast and needs those items on different bills.

    Currently you can only do a refund and charge again or enable manual payments.
    As manual payments are quite prone to errors we rather do not want to rely on them

    25 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  4. Provide a setting to opt for payment policy based processing of virtual credit cards

    As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
    Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-1827

    6 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
    How important is this to you?

  5. Automatic card validation

    When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.

    4 votes
    idea to upvote  ·  1 comment  ·  Chargebacks and fraud  ·  Admin →
    How important is this to you?

  6. Improvements in Automatic Settlement Policies

    We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed…

    14 votes
    idea to upvote  ·  0 comments  ·  Rules and policies  ·  Admin →
    How important is this to you?

  7. preuthorization links

    enabling links for preauthorization (not only for CC charge)

    14 votes
    idea to upvote  ·  1 comment  ·  Automations  ·  Admin →
    How important is this to you?

  8. Split invoice total

    We would like to be able to split a bill by amount/percentage.

    For example, if an invoice is to be paid 50/50 by 2 different companies.

    4 votes
    idea to upvote  ·  0 comments  ·  Financial services  ·  Admin →
    How important is this to you?

  9. Adding online payment for company accounts

    It would be helpful having online payment as an option for company accounts.

    3 votes
    idea to upvote  ·  1 comment  ·  Payment methods  ·  Admin →
    How important is this to you?

  10. Pop up on MEWS when payment is declined

    When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  11. Scheduled payments & pre payments

    We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.

    8 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
    How important is this to you?

  12. Ability to disable payment methods we don't use

    We should be able to select the payment methods we use and disable those we don't.
    For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.

    8 votes
    idea to upvote  ·  1 comment  ·  Payment methods  ·  Admin →
    How important is this to you?

  13. batch printing - invoice

    A useful improvement in MEWS would be a batch printing function for invoices. Instead of opening and printing each invoice individually, users could select a specific time period and print all invoices at once. This would save time and simplify the billing process, especially for high volumes.

    3 votes
    idea to upvote  ·  0 comments  ·  Mews Payment reports  ·  Admin →
    How important is this to you?

  14. Refund On Interac / Debit Card

    In canada every payment provider offer the possibility to refund on Interac (debit Card). It's an option that is greatly important for hotels as Interac is commonly use to give deposit and not all hotel impose their customer to have a credit card to book.

    17 votes
    1 comment  ·  Chargebacks and fraud  ·  Admin →
    How important is this to you?

  15. Reinstate payment link

    When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.

    If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.

    26 votes
    0 comments  ·  Automations  ·  Admin →
    How important is this to you?

  16. Match Payments to Correct Bill When Routing is Enabled

    Improvement flow request:

    Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.

    This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.

    33 votes
    5 comments  ·  Automations  ·  Admin →
    How important is this to you?

  17. External payment - Giftvoucher

    It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  18. Add option to hide surcharge check-box when surcharging is enabled

    Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Change the price of a room even after due date

    We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

    4 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  20. Credit Card from guests sent to Mews via OTAs should also go through 3DS

    The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 … 11 12
  • Don't see your idea?