7 results found

1. Ledger reports bill name

   For any bills that are left open, we need to make notes as to why the bill is being left open after departure.

   As there is no notes field on the ledger reports we rename the bill names.

   Unfortuantely when you view the ledger reports you can only partially see the bill name, please make the entire bill name visable. Even if the user needs to manually adjust the column width to read the bill name this would be a huge help.

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2. Ledger reports Reservation status

   In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.

   Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.

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3. Address window invoices

   The layout of the predefined segment for the invoice recipient in the invoice templates absolutely must be adjusted, as the address data is right-aligned, resulting in line breaks for long company names. This is visually unacceptable. The entire width of the address page must be used!

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4. Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)

   Problématiques actuelles :

   Visualisation partielle des montants sur les factures :
   Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

   Gestion des tarifs taxes incluses :
   Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

   Manque de ventilation claire des différentes taxes :
   Dans certains contextes fiscaux comme au Québec, plusieurs taxes coexistent (TPS, TVQ, taxe d’hébergement). Ces taxes devraient être indiquées séparément et nommées explicitement sur les factures et dans les rapports.

   Améliorations souhaitées :

   ✅ Visualisation claire des montants HT et TTC sur toutes les factures, avec un affichage distinct des montants avant taxes, des taxes, et du total.

   ✅ Option de créer des tarifs “taxes incluses” sans qu’ils soient considérés comme exonérés, avec calcul automatique des portions de taxes selon les taux paramétrés.

   ✅ Gestion avancée des types de taxes :

   Ajouter et nommer plusieurs taxes distinctes (ex. : TPS 5 %, TVQ 9.975 %, taxe hébergement 3.5 %) ;

   Affecter les taxes selon les types de produits (hébergement, repas, activités, etc.) ;

   Appliquer ou non certaines taxes selon des règles (clients d’affaires, agences, longue durée, etc.).

   ✅ Rapports exportables avec ventilation claire par type de taxe, période et produit, pour faciliter la comptabilité.

   🎯 Objectif :
   Offrir un système fiscal plus clair, souple et adapté aux réalités locales, qui évite les calculs manuels, diminue les erreurs et facilite le service client.

   💡 Feature Suggestion – Tax Management: Improved Visibility, Clarity, and Flexibility (as in Hotello)

   Current Issues:

   Limited tax visibility on invoices:
   At the moment, it's not possible to clearly display the amount before taxes (net amount) on client invoices. This reduces transparency, especially for business clients, and complicates internal accounting.

   Inability to configure tax-inclusive prices properly:
   There is no way to create tax-inclusive rates that are not tax-exempt. When we need to adjust a rate or invoice, we are forced to manually back-calculate the taxes to make the final amount match what was initially intended. This is time-consuming and error-prone.

   Lack of clear tax breakdown:
   In regions like Québec (Canada), multiple taxes apply (e.g., GST 5%, QST 9.975%, lodging tax 3.5%). These taxes should be clearly itemized and labeled on both invoices and in reports.

   Suggested Improvements:

   ✅ Display net and gross amounts clearly on all invoices, with a breakdown of pre-tax price, individual tax amounts, and total.

   ✅ Add the ability to create “tax-inclusive” rates without automatically marking them as tax-exempt, and automatically calculate tax portions based on the configured rates.

   ✅ Advanced multi-tax configuration options:

   Add and name several distinct tax types (e.g., GST 5%, QST 9.975%, lodging tax 3.5%);

   Apply different tax rules based on product category (accommodation, meals, activities, etc.);

   Allow for tax exemptions by rule (e.g., corporate clients, agencies, long-stay guests).

   ✅ Exportable reports that include a clear tax breakdown by type, product, and period — ideal for bookkeeping and monthly remittances.

   🎯 Goal:
   Provide a clearer, more flexible and locally adapted tax system that reduces manual calculations, prevents errors, and improves both operational efficiency and the customer experience.

   Problématiques actuelles :

   Visualisation partielle des montants sur les factures :
   Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.

   Gestion des tarifs taxes incluses :
   Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.

   Manque… more

   2 votes

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5. XRechnung Integration Rundung Fehler

   Hallo,

   uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
   Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.

   Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.

   3 votes

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6. American Express (AMEX) Direct integration

   Enable Mews Payments to connect directly to American Express network.

   Fine Hotels & Resorts program requires all participating hotels that process more than $1 MIL in AMEX to use AMEX direct connection.

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7. an alert for company billing when a routing rule is in place

   We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an alert linked to routing to let us know to resolve the outstanding bill.

   We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an… more

   2 votes

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