259 results found
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payment request
When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.
Thanks
12 votes -
Generate a Task for ALL Missed Automatic Payments
Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.
This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.
Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can…
3 votes -
Automizing external pay methods
Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
Thank you!2 votes -
Visual indicator for future bills in the Departure view
When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.
To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.
We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.
Visual Cue: A…
3 votes -
Enable compliant card retention for Paymaster profiles with repeat business use cases
Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.
Impact:
- Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).
Differentiate between:
- One-time payment cards
- Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.
Provide clear retention rules or visibility so users…
2 votes -
Ledger reports bill name
For any bills that are left open, we need to make notes as to why the bill is being left open after departure.
As there is no notes field on the ledger reports we rename the bill names.
Unfortuantely when you view the ledger reports you can only partially see the bill name, please make the entire bill name visable. Even if the user needs to manually adjust the column width to read the bill name this would be a huge help.
1 vote -
Ledger reports Reservation status
In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.
Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.
1 vote -
Fallback activation time for all VCC / all travel agents
When no activation time is sent via the channel direct integration, VCCs either get charged at a system-side fallback time (in case of Expedia, 6 am DOA) or at the time specified by the applicable rate group's payment policy.
We noticed that bookings via Expedia direct integration seem to not use the fallback if the travel agent is other than Expedia (like Affiliate, Egencia...) and revert to the regular payment policy. I suggest VCC payment fallback time to be tied to type of credit card (virtual vs. physical), or to integration type, or at least be set for all the…
1 vote -
Include products in the scope of maximum time for payment
Right now in rate group < policies < configuration you can set maximum time for payment to 1 but when you include products the automation charges all products for the stay but our products are consumed on a nightly basis. In our hotel we charge the first night plus the product for the first night.
1 vote -
Mews Gift voucher payment
We are using Mews Gift Vouchers together with Mews PMS and would like to submit two feature requests that would significantly improve the workflow for hotels selling gift vouchers.
- Invoice payment option for Gift Vouchers
Currently, a gift voucher can only be created after it has been marked as paid. This creates a challenge when customers want to pay by bank transfer or when companies request an invoice.
We would like to request an Invoice payment method or a workflow where vouchers can remain in a Pending payment status until the invoice has been paid. The voucher should only become…1 vote -
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In The Booking engine it says' You'll pay later based on your booking conditions'. Why cant the booking engine show how much the guest will be charged exactly at the time of booking - the guest has to guess.. if the guest will only leave a card on file and would not be charged - it should say so.
1 vote -
Rules Chargeback
It should be possible to configure user roles so that users are allowed to charge back invoices, but are not permitted to charge back online credit card payments.
0 votes -
Create an endpoint API to get Payment Policies or make the data available in the response of Rate Group
Need to connect and get the Payment Policies of my Rate.
1 vote -
Address window invoices
The layout of the predefined segment for the invoice recipient in the invoice templates absolutely must be adjusted, as the address data is right-aligned, resulting in line breaks for long company names. This is visually unacceptable. The entire width of the address page must be used!
2 votes -
Payment report should include additional data, e.g. reservation and service ID
Payment report should include additional data, e.g. reservation and service ID. The use case is simple: costs have to be assigned, be it at a reservation level, or a service level. This is particularly important if the costs have to be allocated as part of a trust accounting set-up to specific property owners. It's insane that this data is not available or recorded already in the PMS (our prior PMS allocated payment processing costs at the reservation level already).
1 vote -
Card priority for automatic preauthorizations: personal card over VCC
For OTA bookings, Booking.com automatically attaches a VCC to the reservation. When a guest adds their personal card during online check-in, MEWS should allow properties to set the personal card as priority for automatic preauthorizations — for example for damage deposits — while keeping the VCC for the stay payment.
Currently there is no setting to achieve this, forcing staffless hotels to handle all OTA damage deposits manually.
Suggested setting: "For preauthorizations, prefer personal card over VCC when both are present."1 vote -
Suggestions for Billing & Waitlist Improvements
We had a couple feature ideas we would love to see added to the system that we feel would greatly improve both guest experience and front desk efficiency:
Built-In Waitlist Feature
It would be extremely helpful to have a waitlist option within the PMS for guests wanting specific room types, cabins, villas, or dates when we are sold out. Ideally, staff could add guests to a waitlist and automatically notify them if availability opens up due to cancellations or changes.
Current Stay Billing View Only
We would also love the ability to view only the current active bill for in-house…1 vote -
Preauthorization Request link: Expiration Date
Allow properties to set the expiration of the preauthorization hold as part of the guest request flow, independently from the link expiration.
This limitation creates challenges for properties that need to secure funds in advance for reservations that occur at a later date. While the request link can be sent successfully and completed by the guest, the resulting preauthorization hold duration remains outside the property’s control.
1 vote -
Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
38 votes -
Send a payment link to phone number
It would be great if we could have the option to send payment links either to a phone number or an email address. Sometimes we only have a guest's phone number and no email, so having this flexibility would make the process much easier for us.
1 vote
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