250 results found
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payment request
When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.
Thanks
11 votes -
Automizing external pay methods
Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
Thank you!2 votes -
Visual indicator for future bills in the Departure view
When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.
To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.
We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.
Visual Cue: A…
3 votes -
Enable compliant card retention for Paymaster profiles with repeat business use cases
Please improve card retention behavior for Paymaster profiles by introducing a compliant way to retain cards for repeat corporate use, even when not tied to a reservation lifecycle—while still ensuring cards are disabled appropriately based on security and regulatory requirements.
Impact:
- Allow properties to designate a card as intended for ongoing/repeat business use (with a way to confirm and justify the cardholder's consent), where there is a legitimate expectation of future charges (over a reasonable period).
Differentiate between:
- One-time payment cards
- Cards stored for ongoing/repeated corporate/payment relationships within a reasonable (?) period.
Provide clear retention rules or visibility so users…
2 votes -
Address window invoices
The layout of the predefined segment for the invoice recipient in the invoice templates absolutely must be adjusted, as the address data is right-aligned, resulting in line breaks for long company names. This is visually unacceptable. The entire width of the address page must be used!
2 votes -
Payment report should include additional data, e.g. reservation and service ID
Payment report should include additional data, e.g. reservation and service ID. The use case is simple: costs have to be assigned, be it at a reservation level, or a service level. This is particularly important if the costs have to be allocated as part of a trust accounting set-up to specific property owners. It's insane that this data is not available or recorded already in the PMS (our prior PMS allocated payment processing costs at the reservation level already).
1 vote -
Card priority for automatic preauthorizations: personal card over VCC
For OTA bookings, Booking.com automatically attaches a VCC to the reservation. When a guest adds their personal card during online check-in, MEWS should allow properties to set the personal card as priority for automatic preauthorizations — for example for damage deposits — while keeping the VCC for the stay payment.
Currently there is no setting to achieve this, forcing staffless hotels to handle all OTA damage deposits manually.
Suggested setting: "For preauthorizations, prefer personal card over VCC when both are present."1 vote -
Suggestions for Billing & Waitlist Improvements
We had a couple feature ideas we would love to see added to the system that we feel would greatly improve both guest experience and front desk efficiency:
Built-In Waitlist Feature
It would be extremely helpful to have a waitlist option within the PMS for guests wanting specific room types, cabins, villas, or dates when we are sold out. Ideally, staff could add guests to a waitlist and automatically notify them if availability opens up due to cancellations or changes.
Current Stay Billing View Only
We would also love the ability to view only the current active bill for in-house…1 vote -
Preauthorization Request link: Expiration Date
Allow properties to set the expiration of the preauthorization hold as part of the guest request flow, independently from the link expiration.
This limitation creates challenges for properties that need to secure funds in advance for reservations that occur at a later date. While the request link can be sent successfully and completed by the guest, the resulting preauthorization hold duration remains outside the property’s control.
1 vote -
Send a payment link to phone number
It would be great if we could have the option to send payment links either to a phone number or an email address. Sometimes we only have a guest's phone number and no email, so having this flexibility would make the process much easier for us.
1 vote -
Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
37 votes -
Route to Company When Linked in Reservation
There should be a billing automation that automatically sets the linked company as the default invoice owner for items such as accommodation and breakfast as soon as a reservation is created.
Currently, only preselected companies can be used as automatic invoice owners, which requires selecting many companies manually. This also means the automation will not apply when a guest or their company books for the first time.
1 vote -
Display Preauthorization Charged Amount more Openly
The charged amount of a preauthorization can be seen when you hover over the status charged of the preauth.
However, if this detail could be offered more openly under the original preauth (just like when you do a refund), it would be a nice detail to have on the page.
6 votes -
Mews Platform Fees Automation
Enable users to enable / disable Mews automatic payments of Platform Fees. This is critical to manage cash-flow, and have more control and authority over when, within the given period, each invoice is paid to Mews.
It's also valid to add a schedule feature for the fees to be paid automatically based on users' (financial manager) decision or preference, on a certain date that does not imbalance cash-flow.
1 vote -
Payout Report Filters
It's important to add more filters to the Payout Report; filters that allow customizing the search such as status (created / settled), date (charge date / reservation date / stay date) and number of commissions / charges without always having to refer to the Mews Payments Balance. These filters will largely help transparency especially to track commission paid for particular reservations or reservations within a certain period of charge or stay.
1 vote -
Capture credit card details using MEWS Terminal
For OTA prepaid reservations when guest arrive at the hotel, front desk staff takes credit card for security deposit but not necessarily preauthorize the card. Stripe terminal has the capability to capture the card details without preauthorizing the card. Having this feature active, will eliminate the use of external credit card reader to capture credit card details.
5 votes -
Guests can use MEWS Gift Voucher as payment method in Booking Engine
We are happy in using MEWS Booking Engine across multiple properties.
We recently added MEWS Gift Voucher integration and will be launching it on our property websites soon.
We hope to streamline the process of redeeming the vouchers. A voucher payment method in the booking engine would be awesome!
2 votes -
items bill
Ensure accommodation products are linked to the correct reservation when added from an open bill
Description:
When working from an already opened bill in Mews, adding an accommodation product via "Add product" → "Accommodation" does not automatically link the product to the reservation associated with that bill.
Instead, the system selects a different reservation (for example a future reservation or a previously cancelled one), which does not match the current billing context.
This behavior is not intuitive, as the user is actively working within a specific bill that is already tied to a reservation.
Suggested improvement:
When adding an accommodation…
1 vote -
Invoice details
We would like to add a line on the pro forma invoices : the total amount for "VAT" and for "NET", we had a lot of requests about this. It appears on the closed invoices but not on the pro forma invoices.
1 vote -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-182715 votes
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