29 results found
-
Automatic bill closure, bill sending
If we can have balanced bills closed automatically. We also want the system to be able to email the bill aswell. With the possibility to exclude certain rate codes and/or travel agents such as expedia where the guest should not have the bill. And if there as way to manually add an email adress to where the bill should be sent upon closure. We have a lot of vcc from conferma connect (for reoccuring guests) with a unique email adress for each reservation so instead of having to manually make a note and charge the vcc it would be great…
8 votes -
Automizing external pay methods
Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
Thank you!2 votes -
Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
37 votes -
Route to Company When Linked in Reservation
There should be a billing automation that automatically sets the linked company as the default invoice owner for items such as accommodation and breakfast as soon as a reservation is created.
Currently, only preselected companies can be used as automatic invoice owners, which requires selecting many companies manually. This also means the automation will not apply when a guest or their company books for the first time.
1 vote -
Mews Platform Fees Automation
Enable users to enable / disable Mews automatic payments of Platform Fees. This is critical to manage cash-flow, and have more control and authority over when, within the given period, each invoice is paid to Mews.
It's also valid to add a schedule feature for the fees to be paid automatically based on users' (financial manager) decision or preference, on a certain date that does not imbalance cash-flow.
1 vote -
items bill
Ensure accommodation products are linked to the correct reservation when added from an open bill
Description:
When working from an already opened bill in Mews, adding an accommodation product via "Add product" → "Accommodation" does not automatically link the product to the reservation associated with that bill.
Instead, the system selects a different reservation (for example a future reservation or a previously cancelled one), which does not match the current billing context.
This behavior is not intuitive, as the user is actively working within a specific bill that is already tied to a reservation.
Suggested improvement:
When adding an accommodation…
1 vote -
2 votes
-
Automatic addition of external payment for bookings made through travel agencies.
None of our guests can check out online if they booked through booking.com or Airbnb. The Check-Out Site shows our guest, that they still have to pay because the payment is still pending from booking.com or Airbnb. So we have to manually add external payment (wire transfer) for each reservation.
3 votes -
automatisierter Export und Versand von Auszahlungen MEWS Payments
Ich benötige einen kombinierten Bericht, der sowohl die Buchungen und Auszahlungen eines bestimmten Tages als auch die zugehörigen Kommissionsanpassungen (die häufig zeitversetzt erfolgen) in einer Datei zusammenführt. Idealerweise soll dieser Bericht per Knopfdruck generierbar und/oder automatisiert per E-Mail versendbar sein.
7 votes -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-182712 votes -
2 votes
-
bulk invoice payment
In Switzerland, outstanding invoices are typically paid using QR codes that include a unique reference number. Currently, we need to manually check our bank account for incoming payments, locate the corresponding transactions, and then close each invoice one by one in Mews. However, since each QR code includes a unique reference that matches the invoice, the process could be automated: once the payment is received, the invoice should be automatically closed in Mews. This would eliminate the need for manual reconciliation and save valuable time.
En Suisse, les factures en attente sont généralement payées à l’aide de codes QR contenant…
4 votes -
Änderung Zahlungsanforderung bei Umbuchung
Wenn eine Umbuchung durchgeführt wird, durch die sich der Zahlbetrag ändert, wird derzeit der falsche (ursprüngliche) Betrag abgebucht, da sich die geplante Zahlung nicht automatisch mitändert. Ich fände es gut, wenn die Umbuchung auch ein Storno und eine Neueinbuchung des Zahlbetrags veranlassen würde, da es hier immer wieder zu Unstimmigkeiten kommt. Entweder kommt es zu der Nachricht, dass die Zahlungskarte (gerade bei virtuellen Kreditkarten) nicht belastet werden konnte, weil die Deckung nicht ausreicht, oder ich muss manuell eine zweite Zahlung über den noch fälligen Differenzbetrag machen. Beides löst manuelle Schritte aus, die bei den ganzen Automatisierungen in Mews unnötig sind.
3 votes -
Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
17 votes -
Have the option to choose if a bill should not be automatically charged - so that we can manually handle it
We would like to be able to set certain bills for manual settlement - in stead of mews charging it automatically. Sometimes, guests wants to pay for some items with a different CC than what is on file, and right now the Mews team states that this is not an option right now
4 votes -
Separate city tax from breakfast
When we now set up automatic charges through Mews, we either have to select all products or nothing.
Unfortunately, for a lot of reservations B&B is to be charged on a credit card, while tourist tax is to be paid on the spot.
Separating city tax and breakfast would make this easier.2 votes -
Export time scedule
We would need a more flexibel export time frame.
As we would need for example the export for the atuel month, the next and the third month in a row on the reservation report.
It would be great to set a flexibel time on the export.1 vote -
Reinstate payment link
When a payment link has expired, we would like to have the availability to resend the payment link or extend the deadline without having to remake the entire link. This would make it easier when a guest forgets to pay by the expiry date.
If we could extend the deadline, it would be ideal if the guest would receive an update of this as well.
31 votes -
Automated integration of CC information from Canary to MEWS
We need the CC information entered in CANARY during the digital check in process to automatically populated into their MEWS reservation.
1 vote -
Restore "Canceled" Scheduled Payments
It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.
1 vote
- Don't see your idea?