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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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100 results found

  1. card payments cannot be made directly in company profiles

    At the moment it is not possible to charge a credit card to a company profile. Therefore, a new invoice has to be created in order to carry out the transaction. So you have to send the customer the invoice and the credit of the old one just for the payment. In this case I see no need to send two new invoices for payment. Many companies have company cards that are not linked to a single person. Since this option is in the profile of the private person, maybe there is a possibility that this option is also available…

    11 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  2. Adding online payment for company accounts

    It would be helpful having online payment as an option for company accounts.

    3 votes
    idea to upvote  ·  1 comment  ·  Payment methods  ·  Admin →
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  3. Pop up on MEWS when payment is declined

    When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  4. Ability to disable payment methods we don't use

    We should be able to select the payment methods we use and disable those we don't.
    For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.

    8 votes
    idea to upvote  ·  1 comment  ·  Payment methods  ·  Admin →
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  5. External payment - Giftvoucher

    It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  6. Credit Card from guests sent to Mews via OTAs should also go through 3DS

    The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  7. Ability for the client to adjust the price of the payment request

    It would be great if the client can adjust the price on the payment request

    2 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  8. deposit

    I want to do a deposit for an entire group. But the only way mews is letting me do that is to add it as an item for one person of that group. But then on the invoice it will show only that customer name and room plus 50% deposit for the entire group.
    And only way aparently to add all the room names etc is if i add the item deposit for each separate customer. which for groups of 20 rooms i am not gonna do.

    So would be great if i can either just split a payment or…

    7 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  9. surcharge

    Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  10. Restrict credit card refunds/payments to be invoiced

    It should not be possible to invoice payment lines in billing.
    Credit Card payments and refunds can be invoiced atm, but that should not be possible.

    5 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  11. Zahlungsabwicklung direkt bei Rechnung splitten

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  12. Make VIPPS Mobilepay an integrated payment solution.

    https://vippsmobilepay.com/da-dk.

    This is pretty much the standard in Scandinavia.

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  13. Allow change of default payment method

    When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  14. Postfinance - Payment Method - Switzerland

    Customer is located in Switzerland and they are misising the Postfinance payment method with Mews Payments.

    3 votes
    1 comment  ·  Payment methods  ·  Admin →
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  15. Option to have notification triggered when processing external payment

    Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  16. Default Credit Card

    It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.

    This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.

    4 votes
    1 comment  ·  Payment methods  ·  Admin →
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  17. automated Payment request

    To avoid or at least limit the number of chargebacks, since at the moment the system is not checking the validity of the card used for the reservation, it would be convenient to have the possibility to automate the Payment Request and to be able to configure its sending according to the type of rate (for example, for the NR, sending as soon as we receive the reservation). It would be a more secure method for the payment of the reservation than the automatic payment through Mews, since the client himself carries out the transaction.
    Or, on another hand, please…

    11 votes
    4 comments  ·  Payment methods  ·  Admin →
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  18. Direct Debits

    The ability to setup and charge via Direct Debit

    42 votes
    0 comments  ·  Payment methods  ·  Admin →
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  19. Swish payment method

    Swish is the leading payment method in Sweden used by 80% of the addressable population in both peer-peer payments but also widely used offline in B2C and as digital payment method (offered through partners such as Klarna or Adyen). Swedish hotels that have a large local customer base or for example sell a lot of gift cards would assume Swish is enabled also for Mews Payments.

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
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  20. Add: 'AirBnB payment' as payment option in Mews.

    AirBnB is a growing platform for hotels. They work with bank transfers, in order to balance the bill, we have to post a manual 'reseller payment' at the moment. This is not very logical for most receptionists. It would be better to have a payment option called 'AirBnB payment'.

    7 votes
    2 comments  ·  Payment methods  ·  Admin →
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    idea to upvote  ·  Adminmathias.coudert (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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