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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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236 results found

  1. surcharge

    Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  2. Pop up on MEWS when payment is declined

    When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  3. PSP fraud

    Enhance Mews’ payment processing capabilities that allows to:

    Consume structured payment data from Booking Engine via existing API.

    Recognize external payments processed via PSP and properly flag them as settled within Mews.

    Prevent Mews from triggering settlement policies when a deposit policy is applied.

    1 vote
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  4. Zahlungsabwicklung direkt bei Rechnung splitten

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  5. XRechnung Integration Rundung Fehler

    Hallo,

    uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
    Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.

    Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.

    2 votes
    idea to upvote  ·  0 comments  ·  Financial services  ·  Admin →
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  6. batch printing - invoice

    A useful improvement in MEWS would be a batch printing function for invoices. Instead of opening and printing each invoice individually, users could select a specific time period and print all invoices at once. This would save time and simplify the billing process, especially for high volumes.

    3 votes
    idea to upvote  ·  0 comments  ·  Mews Payment reports  ·  Admin →
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  7. Add option to hide surcharge check-box when surcharging is enabled

    Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.

    Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.

    • Reduces the risk of accidental surcharge omission.
    • Simplifies the payment workflow for users.
    • Ensures compliance with surcharging policies.
    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests

    It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.

    Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.

    1 vote
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  9. Provide a setting to opt for payment policy based processing of virtual credit cards

    As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
    Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-1827

    6 votes
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  10. Split invoice total

    We would like to be able to split a bill by amount/percentage.

    For example, if an invoice is to be paid 50/50 by 2 different companies.

    6 votes
    idea to upvote  ·  0 comments  ·  Financial services  ·  Admin →
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  11. Automatic card validation

    When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.

    4 votes
    idea to upvote  ·  1 comment  ·  Chargebacks and fraud  ·  Admin →
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  12. Automatic refunds according to cancelation policies

    Enable the option of automatically refund a deposit when cancelation policies are fulfilled.

    0 votes
    idea to upvote  ·  0 comments  ·  Rules and policies  ·  Admin →
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  13. Adding online payment for company accounts

    It would be helpful having online payment as an option for company accounts.

    3 votes
    idea to upvote  ·  1 comment  ·  Payment methods  ·  Admin →
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  14. card payments cannot be made directly in company profiles

    At the moment it is not possible to charge a credit card to a company profile. Therefore, a new invoice has to be created in order to carry out the transaction. So you have to send the customer the invoice and the credit of the old one just for the payment. In this case I see no need to send two new invoices for payment. Many companies have company cards that are not linked to a single person. Since this option is in the profile of the private person, maybe there is a possibility that this option is also available…

    11 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  15. Ability for the client to adjust the price of the payment request

    It would be great if the client can adjust the price on the payment request

    2 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  16. Move payments from payment link to bill with charges

    When you send a payment link to a checked out guest, it would be great if the payment was posted in the same bill as the items. As it is now it openes up a new bill and we have to move them togheter and close. It would also be great it the bill could be closed.

    1 vote
    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  17. External payment - Giftvoucher

    It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'

    3 votes
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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  18. Ability to choose when preauthorisation should expire

    Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  19. Take action on feedback your customer send you more than 7 years ago...

    If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  20. Allow change of default payment method

    When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.

    1 vote
    idea to upvote  ·  0 comments  ·  Payment methods  ·  Admin →
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