4 results found

1. Improvements in Automatic Settlement Policies

   We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed bills during the guest stay.

   Ideally - the system would read the balance of the booking (balance of the booking - not of the profile, in case guest has multiple bookings) and charge accordingly. So if no balance remains, the guest would not get charged.

   We would love to see more intelligence when it comes to the automatic settlement policies. For example if we have a booking that pays 25% at time of booking, and 75% a week before arrival, the system will not take into account any payments made in between those two events. If the customer decides to pay their booking early, we rely on human intervention to cancel the scheduled payment, or the guest will get charged twice. We also have the option to close the bill to avoid re-charging, however this is impractical for us due to other complications with closed… more

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2. Ability to disable settlement failure e-mail for pre-authorizations

   When the pre-authorization isn't successfull, it is stressfull for our guests to get a payment failure e-mail before their arrival. We would rather solve this with the guests upon check-in. Therefore it would be ideal if we could disable this e-mail from being send, just for the pre-authorization. For other pruposes this settlement failure e-mail is still valuable.

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3. Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)

   The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

   The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

   A simple "Pay Now Selected by Guest/Customer" should be registered in the action log clearly so the Hotel can be aware but also hold the customer accountable. Essentially, a bit more clear and transparent records of accounts of how some payment requests come to be, especially when customer's names are listed as the creators.

   The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.

   The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).

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4. Pax number on an invoice

   It would be from great value and tax reasons to have the PAX number on an invoices for Corporate/Exhibition guests.

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