Generate a Task for ALL Missed Automatic Payments
Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.
This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.
Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can take manual action and avoid lost revenue.
3
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Aleksandra Takayedi
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