Suggestions for Billing & Waitlist Improvements
We had a couple feature ideas we would love to see added to the system that we feel would greatly improve both guest experience and front desk efficiency:
Built-In Waitlist Feature
It would be extremely helpful to have a waitlist option within the PMS for guests wanting specific room types, cabins, villas, or dates when we are sold out. Ideally, staff could add guests to a waitlist and automatically notify them if availability opens up due to cancellations or changes.
Current Stay Billing View Only
We would also love the ability to view only the current active bill for in-house guests. Right now, staff can see all future reservation bills alongside the current stay, which can create confusion and increases the risk of accidentally charging guests for future reservations instead of just the current stay balance.
We feel both of these features would help improve workflow, reduce billing errors, and create a smoother experience for both staff and guests. Thanks for considering these suggestions!