281 results found

1. Online Pay whit Mews Giftcard

   There is a need for guests who have Mews gift cards to be able to use them for online payments. Currently, this requires a lot of manual work when guest try to book online but need to call ore send e mail to be able to book, This creates frustration for both guests and staff.

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2. Generate a Task for ALL Missed Automatic Payments

   Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.

   This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.

   Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can take manual action and avoid lost revenue.

   Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.

   This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.

   Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can… more

   6 votes

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3. payment request

   When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.

   Thanks

   16 votes

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4. translation

   Please translate "bitte Geheimzahl eingeben" also in the used languages for the guests. E.g.: guest pays with card from amerika, everything is shown in english excepted the field where to put in the PIN.

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5. CREATION MODE DE PAIEMENT "TICKET RESTAURANT" DANS MEWS PMS

   Je souhaite intégrer un type de paiement externe ticket restaurant dans Mews PMS

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6. Online Check-out Should Capture Existing Authorization Instead of Processing a New Charge

   Summary

   When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.

   This results in:

   • The original authorization remaining active on the guest's account.
   • A second transaction being processed for the final payment.
   • Double-Charging that can only be resolved by the hotel.
   • Increased payment-related support contacts for both the property and Mews.

   Business Impact

   From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).

   When Online Check-out is completed:

   • Detect whether a valid authorization already exists and is eligible for capture.
   • Present that authorization as the preferred payment source.
   • Capture the existing authorization instead of creating a new charge whenever processor and payment rules allow. Only fall back to a new payment transaction when:
   • No authorization exists.
   • The authorization has expired.
   • The authorization amount is insufficient.
   • Payment provider limitations prevent capture.

   Summary

   When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.

   This results in:

   • The original authorization remaining active on the guest's account.
   • A second transaction being processed for the final payment.
   • Double-Charging that can only be resolved by the hotel.
   • Increased payment-related support contacts for both the property and Mews.

   Business Impact

   From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).

   When Online Check-out is completed:

   • Detect whether a valid authorization… more
   3 votes

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7. vcc

   Allow the possibility to change the payment automation for Booking.com when Booking.com Payments are active, based on if the CC is VCC or the guest's card, since our policy should be different (pre-auth vs manual charge).

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8. Add Products – Shift the Invoice Slightly Further

   Add Products – Shift the Invoice Slightly Further
   FOLLOW-UP TO OUR PREVIOUS SUGGESTION: THE INVOICE NEEDS TO SHIFT A LITTLE FURTHER LEFT
   First of all, thank you for implementing our previous suggestion regarding the “Add Product” panel. We really appreciate the improvement and the fact that the invoice now shifts to the left when the panel opens.
   However, we noticed that the invoice currently only shifts far enough to keep the amounts of the existing items visible. The invoice balance is still hidden behind the “Add Product” panel, which is the main information we need to see while adding a product.
   We would therefore suggest taking the same improvement just one step further: when the “Add Product” panel opens, the invoice should shift far enough to keep the invoice balance fully visible as well.
   The goal would be to have the entire relevant invoice information remain visible while selecting and adding a product, particularly the balance.
   Thank you again for implementing the first part of this suggestion. We believe that just a little more shifting would make this feature work exactly as intended.

   Add Products – Shift the Invoice Slightly Further
   FOLLOW-UP TO OUR PREVIOUS SUGGESTION: THE INVOICE NEEDS TO SHIFT A LITTLE FURTHER LEFT
   First of all, thank you for implementing our previous suggestion regarding the “Add Product” panel. We really appreciate the improvement and the fact that the invoice now shifts to the left when the panel opens.
   However, we noticed that the invoice currently only shifts far enough to keep the amounts of the existing items visible. The invoice balance is still hidden behind the “Add Product” panel, which is the main information we need to see while adding a… more

   2 votes

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9. Smart Payment Rules: Dynamic Preauthorization for Same-Day Bookings & Elimination of Manual Workarounds

   Hello everyone,

   We use Mews for our property featuring a self-service check-in, and we regularly run into a massive operational issue regarding the automated creation of damage/security deposits (preauthorizations) that urgently requires a systemic solution.

   🔴 The Daily Problem:
   For same-day bookings made via the Mews Booking Engine, automated preauthorization rules (e.g., "1 minute after the start of the arrival date" or "1 minute after creation") conflict with the reservation status:

   Because the rule is due immediately for same-day bookings, the system often attempts to process the preauthorization while the reservation is still in the "Optional" status instead of "Confirmed."

   The system then fails with error messages ("Reservation(s) are in an incorrect state" or "Billing skipped for reservation because all card authorizations were declined"), even though the guest's payment card is fully valid and the 100% room payment went through without any issues just seconds prior.

   The consequence: The deposit is not automatically drawn, and staff must manually check every single same-day booking and trigger the preauthorization by hand.

   ⚠️ Why Existing Workarounds Do Not Work:
   Manual daily export: Support suggests running a daily report and manually checking bookings. For modern properties with self-service check-ins and unstaffed office hours during parts of the day, this is not a viable solution in a busy daily routine and goes entirely against Mews' automation concept.

   Delaying rules to "X minutes after confirmation": If we set the rule generally to, say, 10 minutes after confirmation, guests booking months in advance would also have their deposits frozen months ahead of time—leading to massive guest complaints.

   💡 Our Concrete Feature Requests for the Product & Tech Team:
   We urgently ask the product and development team to evaluate the following solutions for payment automation:

   Status-Dependent Execution (Safety Buffer):
   The system should hold or pause the execution of an automated preauthorization rule until the reservation has demonstrably changed from "Optional" to "Confirmed", rather than failing due to the intermediate status.

   Intelligent Fallback Logic / Rules by Booking Horizon:
   Introduction of dynamic control that distinguishes whether a booking is made far in advance or on the same day. Alternatively, a "fallback chain" should be possible (e.g., two consecutive rules: if Rule 1 fails or is skipped, Rule 2 acts as an automatic backup without double-charging the guest).

   Smart Recognition of Extensions / Follow-Up Bookings:
   If a guest subsequently extends their stay by a day or creates a follow-up booking for the same room, the deposit chain must not break. Either the existing deposit must be extended automatically, or a new deposit request must be triggered using the card already on file.

   Why this matters for all hotels:
   Every property utilizing automated check-ins walks straight into a security and efficiency trap here. If the deposit for same-day bookings fails to trigger unnoticed and the office is unstaffed, guests arrive on-site without the security deposit being secured.

   Please vote up this proposal so that Mews prioritizes and implements this essential payment automation fix! Thank you all!

   ---

   Intelligente Zahlungsrichtlinien: Dynamische Vorautorisierung für taggleiche Buchungen & Vermeidung manueller Workarounds

   Beschreibung:

   Hallo zusammen,

   wir nutzen Mews für unseren Betrieb mit Self-Service-Check-in und stoßen bei der automatisierten Erstellung von Schadens-/Sicherheitskautionen (Vorautorisierungen) regelmäßig auf ein massives Praxisproblem, das dringend eine systemische Lösung erfordert.

   🔴 Das Problem im Alltag:
   Bei taggleichen Buchungen über die Mews Booking Engine geraten die automatischen Vorautorisierungsregeln (z. B. „1 Minute nach Beginn des Anreisedatums“ oder „1 Minute nach Erstellung“) in einen Konflikt mit dem Reservierungsstatus:

   Da die Regel bei taggleichen Buchungen sofort fällig ist, versucht das System die Vorautorisierung oft zu verarbeiten, während sich die Reservierung noch im Status „Optional“ statt „Bestätigt“ befindet.

   Das System bricht daraufhin mit Fehlermeldungen ab („Reservation(s) are in an incorrect state“ oder „Abrechnung übersprungen, da alle Kartenautorisierungen abgelehnt wurden“), obwohl die Zahlungskarte des Gastes nachweislich valide ist und die 100%-Zahlung für das Zimmer wenige Sekunden zuvor problemlos funktioniert hat.

   Die Folge: Die Kaution wird nicht automatisch gezogen, und das Personal muss jede taggleiche Buchung manuell prüfen und die Vorautorisierung händisch nachziehen.

   ⚠️ Warum bestehende Workarounds nicht greifen:
   Manueller täglicher Export: Der Support schlägt vor, einen täglichen Export zu fahren und Buchungen manuell zu kontrollieren. Für moderne Betriebe mit Self-Service-Check-in und nicht durchgehend besetzten Rezeptionszeiten ist das im hektischen Alltag keine Lösung und widerspricht dem Automatisierungsgedanken von Mews.

   Zeitversatz auf "X Minuten nach Bestätigung": Würde man die Regel generell auf z. B. 10 Minuten nach Bestätigung stellen, würde bei Gästen, die Monate im Voraus buchen, die Kaution ebenfalls sofort Monate im Voraus gesperrt werden – was zu massiven Beschwerden der Gäste führt.

   💡 Unsere konkreten Verbesserungsvorschläge an die Technik:
   Wir bitten das Produkt- und Entwicklungsteam dringend, folgende Lösungsansätze für die Zahlungsautomatisierung zu prüfen:

   Statusabhängige Ausführung (Sicherheits-Puffer):
   Das System sollte eine automatische Vorautorisierungsregel so lange zurückhalten bzw. pausieren, bis die Reservierung nachweislich den Status „Bestätigt“ erreicht hat, statt wegen des Übergangsstatus „Optional“ abzubrechen.

   Intelligente Fallback-Logik / Regeln nach Buchungszeitraum:
   Einführung einer dynamischen Steuerung, die unterscheidet, ob eine Buchung langfristig oder taggleich eingeht. Alternativ sollte eine Art „Fallback-Kette“ möglich sein (z. B. zwei aufeinanderfolgende Regeln: Wenn Regel 1 fehlschlägt oder übersprungen wurde, greift Regel 2 als automatisches Backup, ohne dass Beträge doppelt belastet werden).

   Smarte Erkennung von Folge- / Verlängerungsbuchungen:
   Wenn ein Gast nachträglich einen Tag verlängert oder eine Folgebuchung für dasselbe Zimmer anlegt, darf die Kautionskette nicht ins Leere laufen. Entweder muss die bestehende Kaution automatisch verlängert oder eine neue Kautionsanforderung auf Basis der bereits hinterlegten Karte ausgelöst werden.

   Warum das für alle Hotels wichtig ist:
   Jedes Hotel mit automatisiertem Check-in läuft hier in eine Sicherheits- und Aufwandsfalle. Wenn die Kaution bei taggleichen Buchungen unbemerkt nicht gezogen wird und das Büro unbesetzt ist, stehen Gäste im Haus, ohne dass die Sicherheitseinbehaltung funktioniert hat.

   Bitte stimmt alle fleißig für diesen Vorschlag ab, damit Mews dieses essenzielle Zahlungs-Automationsthema schnellstens in die Entwicklung nimmt! Vielen Dank!

   Hello everyone,

   We use Mews for our property featuring a self-service check-in, and we regularly run into a massive operational issue regarding the automated creation of damage/security deposits (preauthorizations) that urgently requires a systemic solution.

   🔴 The Daily Problem:
   For same-day bookings made via the Mews Booking Engine, automated preauthorization rules (e.g., "1 minute after the start of the arrival date" or "1 minute after creation") conflict with the reservation status:

   Because the rule is due immediately for same-day bookings, the system often attempts to process the preauthorization while the reservation is still in the "Optional" status instead of "Confirmed."

   … more

   2 votes

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10. Allow different payout bank accounts based on service

    Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and Airbnb. I have also seen this in other PMS.

    Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and… more

    2 votes

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11. Add Products Without Losing Sight of the Invoice

    SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS

    When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.

    However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.

    We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue seeing all the relevant invoice information while selecting a product.

    A similar behavior already exists in the Reservations Report: when we show or hide the filters, the filter panel appears on the right, and the reservations automatically shift to the left so that the information remains fully visible.

    We would appreciate having the same behavior in the billing section when opening the “Add Product” panel.

    SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS

    When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.

    However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.

    We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue… more

    2 votes

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12. Cc multiple emails into sending invoices from mews

    It would be useful to cc multiple emails into sending invoices directly from mews so that I don't have to manually send email to multiple people with the invoice attached

    2 votes

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13. Ledger reports bill name

    For any bills that are left open, we need to make notes as to why the bill is being left open after departure.

    As there is no notes field on the ledger reports we rename the bill names.

    Unfortuantely when you view the ledger reports you can only partially see the bill name, please make the entire bill name visable. Even if the user needs to manually adjust the column width to read the bill name this would be a huge help.

    3 votes

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14. Automizing external pay methods

    Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
    We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
    Thank you!

    4 votes

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15. Automatic Payments of Cancellations and No Shows

    Currently we have it so that cancellations and no shows are posted by MEWS automatically but the payments are not taking so they sit on the guest ledger until someone does it manually. It would be great if after the automatic charge is posted the guest card is also charged. Then it can do the same as our prepaid reservations where a task is created if the cc declines.

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16. Visual indicator for future bills in the Departure view

    When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.

    To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.

    We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.

    Visual Cue: A dedicated button or tag marked "Future" on the bill line in the check-out screen.

    Case:
    A guest checks out on Monday and has a new booking starting Friday. When checking out on Monday, the Friday bill appears in the list. A "Future" tag would immediately signal to the staff that this specific bill should be left untouched.

    When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.

    To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.

    We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.

    Visual Cue: A… more

    5 votes

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17. refund

    Disable the “Refund” option under payment actions. This option should not be available to all employees and should only be accessible to authorized users.

    2 votes

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18. Color code for payment status of the booking in TIMELINE overview

    Would be very useful to have an color indicator for payment status in MEWS timeline overview for every booking.

    For example just a simple red dot for full payment pending, yellow for partial payment made, and green for fully settled.

    2 votes

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19. Feature Request: Multiple Guest Names on One Invoice

    I’d like to provide feedback regarding invoices for reservations with multiple guests.

    We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.

    Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.

    It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all guests/companions from a reservation could automatically be displayed on the invoice.

    At the moment, this makes invoicing unnecessarily difficult in cases where several guests are staying under the same reservation.

    I hope you will consider adding this functionality in the future.

    I’d like to provide feedback regarding invoices for reservations with multiple guests.

    We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.

    Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.

    It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all… more

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20. different loyalty member points external payment types

    We need to be able to separate the accounting category using external payment types for member/loyalty points between our different member types within our program. We would need something
    - Loyalty Points (already available)
    - Loyalty Points Corporate Partner (ADD)
    - Loyalty Points 3rd Party (ADD)

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    idea to upvote  ·  0 comments  ·  Payment methods  ·  Edit…  ·  Delete…  ·  Admin →
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