255 results found
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Automatic bill closure, bill sending
If we can have balanced bills closed automatically. We also want the system to be able to email the bill aswell. With the possibility to exclude certain rate codes and/or travel agents such as expedia where the guest should not have the bill. And if there as way to manually add an email adress to where the bill should be sent upon closure. We have a lot of vcc from conferma connect (for reoccuring guests) with a unique email adress for each reservation so instead of having to manually make a note and charge the vcc it would be great…
8 votes -
payment request
When a payment request has expired, it would save time to have a button, where you can reactivate the same expired link instead of needing to send a new link again.
Thanks
10 votes -
Automizing external pay methods
Please make automations on external pay method the same way you can do it with payment cards. In Sweden 40-50% of payments are done with another pay method than a credit card.
We as well as other Hotels pay with bank transfer to booking.com which means we can not atomise any payment of those reservations.
Thank you!2 votes -
Divide the guest’s payment across the correct booking dates
Divide the guest’s payment across the correct booking dates. This makes the payment information clearer, prevents future payments from being displayed prematurely, and minimizes the risk of accounting errors.
6 votes -
Visual indicator for future bills in the Departure view
When a guest has multiple stays within a short timeframe, the Departure/Check-out screen displays all open bills associated with the profile. Currently, it is difficult to distinguish between a bill that must be settled now (for the current stay) and a bill belonging to a future reservation.
To verify this, staff must manually navigate to the guest's profile and check the "Billing" tab. This adds unnecessary clicks and creates a risk of charging guests for future stays prematurely.
We propose a clear visual indicator or a "Future" label next to bills that are linked to upcoming reservations.
Visual Cue: A…
2 votes -
Address window invoices
The layout of the predefined segment for the invoice recipient in the invoice templates absolutely must be adjusted, as the address data is right-aligned, resulting in line breaks for long company names. This is visually unacceptable. The entire width of the address page must be used!
2 votes -
Send a payment link to phone number
It would be great if we could have the option to send payment links either to a phone number or an email address. Sometimes we only have a guest's phone number and no email, so having this flexibility would make the process much easier for us.
1 vote -
Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
37 votes -
Route to Company When Linked in Reservation
There should be a billing automation that automatically sets the linked company as the default invoice owner for items such as accommodation and breakfast as soon as a reservation is created.
Currently, only preselected companies can be used as automatic invoice owners, which requires selecting many companies manually. This also means the automation will not apply when a guest or their company books for the first time.
1 vote -
Mews Platform Fees Automation
Enable users to enable / disable Mews automatic payments of Platform Fees. This is critical to manage cash-flow, and have more control and authority over when, within the given period, each invoice is paid to Mews.
It's also valid to add a schedule feature for the fees to be paid automatically based on users' (financial manager) decision or preference, on a certain date that does not imbalance cash-flow.
1 vote -
Payout Report Filters
It's important to add more filters to the Payout Report; filters that allow customizing the search such as status (created / settled), date (charge date / reservation date / stay date) and number of commissions / charges without always having to refer to the Mews Payments Balance. These filters will largely help transparency especially to track commission paid for particular reservations or reservations within a certain period of charge or stay.
1 vote -
Capture credit card details using MEWS Terminal
For OTA prepaid reservations when guest arrive at the hotel, front desk staff takes credit card for security deposit but not necessarily preauthorize the card. Stripe terminal has the capability to capture the card details without preauthorizing the card. Having this feature active, will eliminate the use of external credit card reader to capture credit card details.
5 votes -
Automatically close Company balanced bills on checkout
Balanced Customer bills are automativcally closed on checkout. Same logic should be applied to the balanced Company bills on checkout.
7 votes -
Display Preauthorization Charged Amount more Openly
The charged amount of a preauthorization can be seen when you hover over the status charged of the preauth.
However, if this detail could be offered more openly under the original preauth (just like when you do a refund), it would be a nice detail to have on the page.
5 votes -
items bill
Ensure accommodation products are linked to the correct reservation when added from an open bill
Description:
When working from an already opened bill in Mews, adding an accommodation product via "Add product" → "Accommodation" does not automatically link the product to the reservation associated with that bill.
Instead, the system selects a different reservation (for example a future reservation or a previously cancelled one), which does not match the current billing context.
This behavior is not intuitive, as the user is actively working within a specific bill that is already tied to a reservation.
Suggested improvement:
When adding an accommodation…
1 vote -
Invoice details
We would like to add a line on the pro forma invoices : the total amount for "VAT" and for "NET", we had a lot of requests about this. It appears on the closed invoices but not on the pro forma invoices.
1 vote -
2 votes
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Allowing restrictions on vouchers
I think allowing us to restrict vouchers to only certain days would be a positive idea and useful tool. For example, corporate vouchers being available Monday - Friday to ensure the voucher isn't used on weekends during busy periods.
1 vote -
tip
Tips on top of total amount
We are currently using a WisePOS E payment terminal and would like to enable an on-screen tipping feature. Specifically, we want customers to be able to select a percentage-based tip (for example, 5%, 10%, 15%, or custom) directly on the terminal screen before finalizing the payment.
The tip should be automatically added on top of the total amount and processed as part of the same transaction. We also need the payment (including the tip) to be properly recorded and reconciled within Mews.
Please confirm the simplest way to configure this setup and whether this…
1 vote -
Enhancement of Pre-Authorization and Payment Automation Settings
To configure the automatic pre-authorization/debit by linking it to the arrival date and rate code instead of by rate group. Increase the configuration possibilities in payment automation by adding day ranges. Very important for BW Hotels with fixed rates and rate groups
1 vote
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