The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:

Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.

Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a bill and use the rebate function, that connection breaks, and we cannot fix the fault through BookVisit.

To simplify our accounting and improve the guest experience, we need the option to always reissue as an open bill instead of being have the rebate function as an option. Rebate function is really really bad.