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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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217 results found

  1. At the Point of Sale or Via Billing or Payment Screen: When you make a purchase in a foreign country, the payment should offer visible conversions of the transaction amount before the user posts it - especially for cash transactions.

    Real-Time Conversion: The conversion happens instantly, showing you the amount in both the local currency and your home currency.

    1 vote

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    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  2. I would like mews to send proforma bills to the guests automatically 24 hours/ or xxx time (to be determined per property) before departure, to avoid long time at check-out of reviewing items and solving potential problems quicker.

    2 votes

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  3. We would like to be able to change the price of a room even after the day has passed. It would be really useful because sometimes we do some error in the pricing or even with our special fees for government or other. Right now, there's no ways to change it after the night was "spent" since it already has been "used". It's been bringing a lot of problems on our side when realizing during payment and not being able to change it.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  4. Having an option available for confirming money is received when processing an external payment, via pop-up window saying "Please confirm that you would like to process an external payment" or ticking a box to confirm before submitting an external payment.

    1 vote

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  5. It would be useful to be able to determine a "default Credit card" within the Payments Tab of the guests. Currently, it only offers Preauthorization, Card Payment, Disable, and Clear options.

    This would be most helpful when we need to differentiate between the card for incidentals that should default for the reservation after the VCC or Company card has already been charged for the items they are responsible for.

    4 votes

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  6. I would like to request an enhancement to the Finance - Bills and Invoices report. It would be helpful to include a section that displays both the amount of a bill and the total amount of all open bills. This additional information will aid in better tracking and management of our finances.

    1 vote

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  7. We should be able to select the payment methods we use and disable those we don't.
    For example, we'd like to disable the “external card payment” payment method, as it doesn't exist on our site. It is a source of error for the team.

    1 vote

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  8. If you have 3DS turned on, but the cardholders bank does not have or chooses not to process the payment without it, you should immidiately warned or asked if you wish to continue.

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We are really happy with Mews as a PMS and we are also happy about the gradual improvements that come over time. So far we have decided not to use the Mews Booking Engine, since we still see too many short comings in functionality for our purposes. We love using Mews Payments even though it's quite pricey.

    Having said that, I would like to suggest to open up Mews Payments with all its features like Apple Pay and Google Pay for use in other IBEs as well. I do not like the policy to keep certain features limited to a…

    5 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. We have routing rules in place for sending accommodation to a company profile from a guests profile for us to then issue an invoice. The issue is that when the accommodation is routed to company there is no alert to notify us that once a guest has checked out we need to settle the bill by invoice that is under the company. This leaves accommodation sitting under a company profile until we manually check the accounting ledger and have to look in to each company to see if it is due to be invoiced yet. There needs to be an…

    1 vote

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  11. If you want to track your commissions in Mews, the report to use is the Payment report which lists details of commission, interchange and scheme.
    However, if you want to track the fee you end up with the issue that the payment report groups the Commissions and Commission adjustments together, and only lists when we pay the commission, not the adjustments
    I believe it would be great to duplicate the columns in the excel file and have
    1 set of columns for the commission
    1 set of columns for the adjustment
    1 set of columns for the total

    Each set…

    1 vote

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  12. Our guests make a down payment at the moment of booking of 50%, and for the second half of the payment, we have to send out manually a payment link. It would be great if Mews could create a payment llink automaticallly (xx) weeks before arrival of the guests. It would safe a lot of time. following up on this, it would be great if there was the possibility to automatically get a task if the bill is still open 10 days before arrival.

    1 vote

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    idea to upvote  ·  0 comments  ·  Automations  ·  Admin →
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  13. Once a guest has checked out of your hotel could we have an automated email sent to the guest with an invoice? Could the invoice be sent in PDF or at least have the option of the sending format? We currently have so many calls from guests requesting Invoices.

    15 votes

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    1 comment  ·  Automations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Nightly pre-auth rules ($X.XX per night)

    2 votes

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    0 comments  ·  Automations  ·  Admin →
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  15. It would be useful to be able to create custom scheduled payments within the payments section, since sometimes the automated payment fails and disappears (it would be useful to create it again) and sometimes it is necessary to modify it (for example if the originating OTA activates the virtual card only in the check-in date).

    4 votes

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    0 comments  ·  Automations  ·  Admin →
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  16. 4 votes

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  17. To avoid or at least limit the number of chargebacks, since at the moment the system is not checking the validity of the card used for the reservation, it would be convenient to have the possibility to automate the Payment Request and to be able to configure its sending according to the type of rate (for example, for the NR, sending as soon as we receive the reservation). It would be a more secure method for the payment of the reservation than the automatic payment through Mews, since the client himself carries out the transaction.
    Or, on another hand, please…

    11 votes

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  18. We accept Visa and MasterCard but not Amex cards. However, if customers use their Amex card via App pay, Mews payment initially accepts and checks this and only later rejects it. In the meantime, the amount appears to have been debited from the guest, which regularly leads to difficulties

    2 votes

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    1 comment  ·  Automations  ·  Admin →
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  19. I suggest that it be visually indicated on the payment tab of a profile, if the pre-authorization or payment by card has been accepted by 3d secure.

    For avoid to ask each customer who has prepaid for their credit card to check if they are entitled to use this card and avoid fraud.

    9 votes

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  20. Currently there is this prefix on guests credit card statements: MS*
    The MS stands for Mews Systems.
    The hotel can configure what comes after the prefix (most likely the hotels name).

    This prefix is confusing and from my point of view not necessary. Therefore my strong suggestion is to remove it.

    We are using Mews Pay with Stripe in the background.

    2 votes

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