281 results found
-
Payment Report of Payments and the corresponding tax rate
We could use a report in our accommodation that breaks down all payments by payment method and the corresponding tax rate. Ideally, this report should also be customizable and filterable according to individual needs.
At the moment, I unfortunately have to maintain an Excel spreadsheet and manually enter each invoice.
1 vote -
different loyalty member points external payment types
We need to be able to separate the accounting category using external payment types for member/loyalty points between our different member types within our program. We would need something
- Loyalty Points (already available)
- Loyalty Points Corporate Partner (ADD)
- Loyalty Points 3rd Party (ADD)1 vote -
Allow notification for all bookings delivered automatically into MEWS without any payment card details: guest card or agent vcc card
When a booking is delivered automatically into MEWS without any card payment details e.g. vcc, we require a notification to be received by email. This will allow us to retreive and enter the vcc card manually to prevent 'scheduled payment' from charging guest card by mistake.
1 vote -
bulk delete payment methods
A few of our customer profiles have a large list of CCs saved on file. Being able to delete these in bulk vs 1 by 1 would be helpful.
1 vote -
vcc
Allow the possibility to change the payment automation for Booking.com when Booking.com Payments are active, based on if the CC is VCC or the guest's card, since our policy should be different (pre-auth vs manual charge).
2 votes -
Add Products – Shift the Invoice Slightly Further
Add Products – Shift the Invoice Slightly Further
FOLLOW-UP TO OUR PREVIOUS SUGGESTION: THE INVOICE NEEDS TO SHIFT A LITTLE FURTHER LEFT
First of all, thank you for implementing our previous suggestion regarding the “Add Product” panel. We really appreciate the improvement and the fact that the invoice now shifts to the left when the panel opens.
However, we noticed that the invoice currently only shifts far enough to keep the amounts of the existing items visible. The invoice balance is still hidden behind the “Add Product” panel, which is the main information we need to see while adding a…2 votes -
Smart Payment Rules: Dynamic Preauthorization for Same-Day Bookings & Elimination of Manual Workarounds
Hello everyone,
We use Mews for our property featuring a self-service check-in, and we regularly run into a massive operational issue regarding the automated creation of damage/security deposits (preauthorizations) that urgently requires a systemic solution.
🔴 The Daily Problem:
For same-day bookings made via the Mews Booking Engine, automated preauthorization rules (e.g., "1 minute after the start of the arrival date" or "1 minute after creation") conflict with the reservation status:Because the rule is due immediately for same-day bookings, the system often attempts to process the preauthorization while the reservation is still in the "Optional" status instead of "Confirmed."
…
2 votes -
translation
Please translate "bitte Geheimzahl eingeben" also in the used languages for the guests. E.g.: guest pays with card from amerika, everything is shown in english excepted the field where to put in the PIN.
4 votes -
Allow different payout bank accounts based on service
Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and…
2 votes -
Add Products Without Losing Sight of the Invoice
SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS
When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.
However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.
We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue…
2 votes -
CREATION MODE DE PAIEMENT "TICKET RESTAURANT" DANS MEWS PMS
Je souhaite intégrer un type de paiement externe ticket restaurant dans Mews PMS
2 votes -
Cc multiple emails into sending invoices from mews
It would be useful to cc multiple emails into sending invoices directly from mews so that I don't have to manually send email to multiple people with the invoice attached
2 votes -
Online Check-out Should Capture Existing Authorization Instead of Processing a New Charge
Summary
When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.
This results in:
- The original authorization remaining active on the guest's account.
- A second transaction being processed for the final payment.
- Double-Charging that can only be resolved by the hotel.
- Increased payment-related support contacts for both the property and Mews.
Business Impact
From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).
When Online Check-out is completed:
- Detect whether a valid authorization…
3 votes -
Automatic Payments of Cancellations and No Shows
Currently we have it so that cancellations and no shows are posted by MEWS automatically but the payments are not taking so they sit on the guest ledger until someone does it manually. It would be great if after the automatic charge is posted the guest card is also charged. Then it can do the same as our prepaid reservations where a task is created if the cc declines.
2 votes -
refund
Disable the “Refund” option under payment actions. This option should not be available to all employees and should only be accessible to authorized users.
2 votes -
Color code for payment status of the booking in TIMELINE overview
Would be very useful to have an color indicator for payment status in MEWS timeline overview for every booking.
For example just a simple red dot for full payment pending, yellow for partial payment made, and green for fully settled.
2 votes -
Feature Request: Multiple Guest Names on One Invoice
I’d like to provide feedback regarding invoices for reservations with multiple guests.
We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.
Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.
It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all…
2 votes -
Online Pay whit Mews Giftcard
There is a need for guests who have Mews gift cards to be able to use them for online payments. Currently, this requires a lot of manual work when guest try to book online but need to call ore send e mail to be able to book, This creates frustration for both guests and staff.
4 votes -
vue d'ensemble des paiements
Lorsque nous sommes dans l'onglet Paiements > Vue d'ensemble, section Paiements des profils clients et des profils compagnies, il est peu pratique et très frustrant de devoir utiliser la barre de défilement horizontale pour avoir une vision globale de la section.
Selon moi, il serait préférable que la colonne « Facture » soit moins large pour être en mesure de voir l'ensemble des colonnes, en tout temps.
Une mini barre de défilement verticale pourrait être intégrée à chaque Type de paiement pour permettre de consulter la liste des factures payées par ce dernier, dans le cas où leur nombre ferait…
1 vote -
Kostenstelle
Hallo Zusammen,
bei Firmenrechnungen wäre es praktisch, wenn man jeder Buchung eine Kostenstelle (bestimmte Nummer ) zuordnen könnte und diese auch auf der Rechnung bei jedem Zimmer / Gast erscheinen würde.
Grüße
cs1 vote
- Don't see your idea?