242 results found
-
Preauthorization Page: Make the Stay C/O Date Visible
When a user is attempting to take a manual preauthorization, it would be useful to see the checkout date on the preauth page - this is a pertinent detail that can help the user decide the amount of the preauth (in the absence of automation).
1 vote -
Restore "Canceled" Scheduled Payments
It would be useful to have the option to restore canceled "scheduled payments" during a grace period for quick correction, especially if it was not intended.
1 vote -
Gestion des taxes : visualisation, clarté et flexibilité (comme dans Hotello)
Problématiques actuelles :
Visualisation partielle des montants sur les factures :
Il est actuellement impossible de voir clairement le montant avant taxes sur les factures client. Cela nuit à la transparence pour les clients d’affaires et complique la gestion comptable.Gestion des tarifs taxes incluses :
Il n’est pas possible de créer des tarifs taxes incluses non exonérés dans MEWS. Lorsque nous devons corriger un tarif ou ajuster une facture, nous sommes obligés de calculer manuellement les taxes à rebours pour que le montant total corresponde à celui prévu. Cela génère un risque d’erreurs et une perte de temps.Manque…
1 vote -
optional booking payment collection
We love the optional booking feature and see a great conversion on "bookable quotes", especially within our availability blocks. When guests confirm an optional booking, they need instructions on how to add their credit card via online check-in . When a guest reservation generated in the avaialbility block confirms, the payment calculation derives from the 2nd scheduled payment policy taking 75% of the payment when we only require 25% to confirm. We would love to see a flow through to add payment after confirming optional booking and the system recognition of the deposit scheduled payment over final balance settlement
1 vote -
Forbrugsforening payment method Denmark
We would like to add Forbrugsforening (https://www.forbrugsforeningen.dk/) payment as a possibility in Mews.
Denmark1 vote -
Differentiate reservations based on payment method, not only by rate group
As we have learned from the MEWS support team, it is not possible to differentiate reservations by payment type in the POS; differentiation is only possible by rate group. This limitation prevents us from implementing an efficient payment automation that would perform pre-authorizations or charges exclusively on the cards of reservations under the "direct payment at the hotel" model. As a result, we are unable to ensure that other reservations — those that have already been prepaid through an OTA, either via credit card or Virtual Card — are not negatively impacted.
Our request is to be able to differentiate…
1 vote -
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
When automatically charging OTA, put charge and revenue on one bill so we don't have to move the payment to the bill
5 votes -
surcharge
Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.
1 vote -
Pop up on MEWS when payment is declined
When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I
4 votes -
PSP fraud
Enhance Mews’ payment processing capabilities that allows to:
Consume structured payment data from Booking Engine via existing API.
Recognize external payments processed via PSP and properly flag them as settled within Mews.
Prevent Mews from triggering settlement policies when a deposit policy is applied.
1 vote -
1 vote
-
XRechnung Integration Rundung Fehler
Hallo,
uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.
3 votes -
batch printing - invoice
A useful improvement in MEWS would be a batch printing function for invoices. Instead of opening and printing each invoice individually, users could select a specific time period and print all invoices at once. This would save time and simplify the billing process, especially for high volumes.
3 votes -
Add option to hide surcharge check-box when surcharging is enabled
Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.
Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.
- Reduces the risk of accidental surcharge omission.
- Simplifies the payment workflow for users.
- Ensures compliance with surcharging policies.
2 votes -
Improvement to Unpaid Items/Deposits Section: Refunds & Payment Requests
It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.
Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.
3 votes -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-18277 votes -
Split invoice total
We would like to be able to split a bill by amount/percentage.
For example, if an invoice is to be paid 50/50 by 2 different companies.
10 votes -
Automatic card validation
When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.
7 votes -
Automatic refunds according to cancelation policies
Enable the option of automatically refund a deposit when cancelation policies are fulfilled.
7 votes -
Adding online payment for company accounts
It would be helpful having online payment as an option for company accounts.
3 votes
- Don't see your idea?