287 results found
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Automatic verification of new bank cards
When a customer enters or amends their bank details, a card validity check should be carried out automatically to avoid the need for manual verification. This automatic check is currently only possible for the first card. The absence of such a check leaves the system vulnerable to payment defaults or fraudulent bookings.
1 vote -
Feature Request – Add Payment Method During Guest Profile Creation
Feature Request – Add Payment Method During Guest Profile Creation
Hello Mews Team,
I would like to suggest adding an optional payment method field to the guest profile creation panel when creating a reservation.
The main benefit is ensuring payment automations work as intended. When a credit card is added to a guest’s profile after the reservation has been created, Mews always indicates that no credit card is linked to the reservation, preventing payment automations from running.
Given Mews’ strong focus on automation, the system should make it easy for properties to configure reservations correctly from the start.
Adding this…
1 vote -
Feature Request – Payment Method Visibility and Company Preferences
Feature Request – Payment Method Visibility and Company Preferences
Hello Mews Team,
I would like to suggest two improvements to payment method management in Mews.
Payment method visible in the reservation summary
It would be helpful to have a clear payment method indicator in the reservation summary, defaulting to “Credit Card” but allowing staff to switch to “Direct Billing” with a simple click. This would make the payment arrangement immediately visible and help prevent billing errors.
Default payment method for company profiles
It would also be useful to set a preferred payment method for each company profile, such as Credit…
1 vote -
notification per email when a payment link has been paid and not a task
To receive a notification per email to the person who created the payment link when a payment link has expired or when it has been paid.
A task is not sufficient1 vote -
Assignment strategy
There are four different assignment strategies, but none of them are suitable for our resort. We are not structured like a traditional hotel, where all rooms are located in one building.
We would therefore like to know if it is possible to create an additional assignment strategy based on buildings, so that room assignments can be managed separately for each building.
1 vote -
Payment reconciliation and platform fees
We use the Payment Report to reconcile payments received from Mews against the payout amounts. This has generally worked well, with only minor discrepancies from time to time. However, since the beginning of September, we have noticed significantly higher platform fees being charged and deducted from our payouts.
Although the platform fee information is available in the Mews Payments Balance report, it would be very helpful to have this information included in the Payment Report as well. This would allow us to download and use a single report for our reconciliation process, making it more efficient.
1 vote -
Payment Report of Payments and the corresponding tax rate
We could use a report in our accommodation that breaks down all payments by payment method and the corresponding tax rate. Ideally, this report should also be customizable and filterable according to individual needs.
At the moment, I unfortunately have to maintain an Excel spreadsheet and manually enter each invoice.
1 vote -
different loyalty member points external payment types
We need to be able to separate the accounting category using external payment types for member/loyalty points between our different member types within our program. We would need something
- Loyalty Points (already available)
- Loyalty Points Corporate Partner (ADD)
- Loyalty Points 3rd Party (ADD)2 votes -
Allow notification for all bookings delivered automatically into MEWS without any payment card details: guest card or agent vcc card
When a booking is delivered automatically into MEWS without any card payment details e.g. vcc, we require a notification to be received by email. This will allow us to retreive and enter the vcc card manually to prevent 'scheduled payment' from charging guest card by mistake.
1 vote -
bulk delete payment methods
A few of our customer profiles have a large list of CCs saved on file. Being able to delete these in bulk vs 1 by 1 would be helpful.
1 vote -
vcc
Allow the possibility to change the payment automation for Booking.com when Booking.com Payments are active, based on if the CC is VCC or the guest's card, since our policy should be different (pre-auth vs manual charge).
2 votes -
Add Products – Shift the Invoice Slightly Further
Add Products – Shift the Invoice Slightly Further
FOLLOW-UP TO OUR PREVIOUS SUGGESTION: THE INVOICE NEEDS TO SHIFT A LITTLE FURTHER LEFT
First of all, thank you for implementing our previous suggestion regarding the “Add Product” panel. We really appreciate the improvement and the fact that the invoice now shifts to the left when the panel opens.
However, we noticed that the invoice currently only shifts far enough to keep the amounts of the existing items visible. The invoice balance is still hidden behind the “Add Product” panel, which is the main information we need to see while adding a…2 votes -
Smart Payment Rules: Dynamic Preauthorization for Same-Day Bookings & Elimination of Manual Workarounds
Hello everyone,
We use Mews for our property featuring a self-service check-in, and we regularly run into a massive operational issue regarding the automated creation of damage/security deposits (preauthorizations) that urgently requires a systemic solution.
🔴 The Daily Problem:
For same-day bookings made via the Mews Booking Engine, automated preauthorization rules (e.g., "1 minute after the start of the arrival date" or "1 minute after creation") conflict with the reservation status:Because the rule is due immediately for same-day bookings, the system often attempts to process the preauthorization while the reservation is still in the "Optional" status instead of "Confirmed."
…
3 votes -
translation
Please translate "bitte Geheimzahl eingeben" also in the used languages for the guests. E.g.: guest pays with card from amerika, everything is shown in english excepted the field where to put in the PIN.
4 votes -
Allow different payout bank accounts based on service
Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and…
2 votes -
Add Products Without Losing Sight of the Invoice
SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS
When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.
However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.
We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue…
2 votes -
CREATION MODE DE PAIEMENT "TICKET RESTAURANT" DANS MEWS PMS
Je souhaite intégrer un type de paiement externe ticket restaurant dans Mews PMS
2 votes -
Cc multiple emails into sending invoices from mews
It would be useful to cc multiple emails into sending invoices directly from mews so that I don't have to manually send email to multiple people with the invoice attached
2 votes -
Online Check-out Should Capture Existing Authorization Instead of Processing a New Charge
Summary
When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.
This results in:
- The original authorization remaining active on the guest's account.
- A second transaction being processed for the final payment.
- Double-Charging that can only be resolved by the hotel.
- Increased payment-related support contacts for both the property and Mews.
Business Impact
From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).
When Online Check-out is completed:
- Detect whether a valid authorization…
3 votes -
Automatic Payments of Cancellations and No Shows
Currently we have it so that cancellations and no shows are posted by MEWS automatically but the payments are not taking so they sit on the guest ledger until someone does it manually. It would be great if after the automatic charge is posted the guest card is also charged. Then it can do the same as our prepaid reservations where a task is created if the cc declines.
3 votes
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