274 results found
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translation
Please translate "bitte Geheimzahl eingeben" also in the used languages for the guests. E.g.: guest pays with card from amerika, everything is shown in english excepted the field where to put in the PIN.
2 votes -
Allow different payout bank accounts based on service
Depending on how a Mews user has configured their environment, there are various scenarios where payouts from Mews Payments need be split and deposited to different bank accounts. Examples may include food and beverage sales that may be a different legal entity, or if a service corresponds to a specific property where the agreement requires their funds to be deposited into a trust account for that property (there are reasons why an operator may want to configure a location as a service rather than a different 'property' in Mews). This functionality is supported with major OTAs including Booking, Expedia, and…
1 vote -
Add Products Without Losing Sight of the Invoice
SUGGESTION: AUTOMATICALLY SHIFT THE INVOICE WHEN THE “ADD PRODUCT” PANEL OPENS
When we are in the billing section and click “Add Product”, a panel opens on the right side of the screen displaying all available products so we can select the one we want to add.
However, the panel currently covers part of the invoice, including the area where we can see the invoice balance and other important information.
We would suggest having the invoice automatically shift to the left when the “Add Product” panel opens, rather than having the panel overlap the invoice. This would allow us to continue…
1 vote -
CREATION MODE DE PAIEMENT "TICKET RESTAURANT" DANS MEWS PMS
Je souhaite intégrer un type de paiement externe ticket restaurant dans Mews PMS
1 vote -
Cc multiple emails into sending invoices from mews
It would be useful to cc multiple emails into sending invoices directly from mews so that I don't have to manually send email to multiple people with the invoice attached
1 vote -
Online Check-out Should Capture Existing Authorization Instead of Processing a New Charge
Summary
When guests complete an Online Check-out, the system should prioritize capturing an existing valid card authorization ("chargeable" amount) rather than initiating a new charge transaction whenever possible.
This results in:
- The original authorization remaining active on the guest's account.
- A second transaction being processed for the final payment.
- Double-Charging that can only be resolved by the hotel.
- Increased payment-related support contacts for both the property and Mews.
Business Impact
From the guest perspective, it appears as though they have been charged twice (one on hold and 1 captured charge).
When Online Check-out is completed:
- Detect whether a valid authorization…
2 votes -
Automatic Payments of Cancellations and No Shows
Currently we have it so that cancellations and no shows are posted by MEWS automatically but the payments are not taking so they sit on the guest ledger until someone does it manually. It would be great if after the automatic charge is posted the guest card is also charged. Then it can do the same as our prepaid reservations where a task is created if the cc declines.
1 vote -
refund
Disable the “Refund” option under payment actions. This option should not be available to all employees and should only be accessible to authorized users.
1 vote -
Color code for payment status of the booking in TIMELINE overview
Would be very useful to have an color indicator for payment status in MEWS timeline overview for every booking.
For example just a simple red dot for full payment pending, yellow for partial payment made, and green for fully settled.
1 vote -
Feature Request: Multiple Guest Names on One Invoice
I’d like to provide feedback regarding invoices for reservations with multiple guests.
We often need to issue one invoice for a reservation with multiple guests, and the invoice recipient requires all guests’ names to be clearly shown on the invoice.
Currently, the suggested solution is to add the additional guest names to the Notes section. However, this is not accepted by some companies and organizations, as they require the names to appear as part of the actual invoice details.
It would be very useful if Mews allowed multiple guest profiles to be linked to the same bill/invoice, or if all…
1 vote -
Online Pay whit Mews Giftcard
There is a need for guests who have Mews gift cards to be able to use them for online payments. Currently, this requires a lot of manual work when guest try to book online but need to call ore send e mail to be able to book, This creates frustration for both guests and staff.
3 votes -
vue d'ensemble des paiements
Lorsque nous sommes dans l'onglet Paiements > Vue d'ensemble, section Paiements des profils clients et des profils compagnies, il est peu pratique et très frustrant de devoir utiliser la barre de défilement horizontale pour avoir une vision globale de la section.
Selon moi, il serait préférable que la colonne « Facture » soit moins large pour être en mesure de voir l'ensemble des colonnes, en tout temps.
Une mini barre de défilement verticale pourrait être intégrée à chaque Type de paiement pour permettre de consulter la liste des factures payées par ce dernier, dans le cas où leur nombre ferait…
1 vote -
Kostenstelle
Hallo Zusammen,
bei Firmenrechnungen wäre es praktisch, wenn man jeder Buchung eine Kostenstelle (bestimmte Nummer ) zuordnen könnte und diese auch auf der Rechnung bei jedem Zimmer / Gast erscheinen würde.
Grüße
cs1 vote -
Ledger reports bill name
For any bills that are left open, we need to make notes as to why the bill is being left open after departure.
As there is no notes field on the ledger reports we rename the bill names.
Unfortuantely when you view the ledger reports you can only partially see the bill name, please make the entire bill name visable. Even if the user needs to manually adjust the column width to read the bill name this would be a huge help.
2 votes -
Ledger reports Reservation status
In the new ledgers the reservation status is displayed, however if a bill has multiple tags from multiple reservations. ie. checked in and future. Then the reservation status on the ledger reports is blank.
Would love for the most recent reservation status to appear on the ledger reports, right now accurate filtering is not possible and this causes unnecessary checks of the bills.
1 vote -
Fallback activation time for all VCC / all travel agents
When no activation time is sent via the channel direct integration, VCCs either get charged at a system-side fallback time (in case of Expedia, 6 am DOA) or at the time specified by the applicable rate group's payment policy.
We noticed that bookings via Expedia direct integration seem to not use the fallback if the travel agent is other than Expedia (like Affiliate, Egencia...) and revert to the regular payment policy. I suggest VCC payment fallback time to be tied to type of credit card (virtual vs. physical), or to integration type, or at least be set for all the…
1 vote -
Include products in the scope of maximum time for payment
Right now in rate group < policies < configuration you can set maximum time for payment to 1 but when you include products the automation charges all products for the stay but our products are consumed on a nightly basis. In our hotel we charge the first night plus the product for the first night.
1 vote -
Mews Gift voucher payment
We are using Mews Gift Vouchers together with Mews PMS and would like to submit two feature requests that would significantly improve the workflow for hotels selling gift vouchers.
- Invoice payment option for Gift Vouchers
Currently, a gift voucher can only be created after it has been marked as paid. This creates a challenge when customers want to pay by bank transfer or when companies request an invoice.
We would like to request an Invoice payment method or a workflow where vouchers can remain in a Pending payment status until the invoice has been paid. The voucher should only become…1 vote -
Generate a Task for ALL Missed Automatic Payments
Currently, Mews generates a Task when a payment fails, but not in various other situations like: when an automatic settlement times out during Mews’ internal processing, or is cancelled due to 3DS requiremnts to enter a valid CVV.
This creates a major operational blind spot. The exact technical reason a payment failed doesn't matter to the front desk as much as the outcome: the expected payment was not collected.
Please update the system to generate an actionable Task and notification for any missed automatic payment, regardless why it wasn't completed. Our team needs to be alerted immediately so they can…
3 votes -
[email protected]
In The Booking engine it says' You'll pay later based on your booking conditions'. Why cant the booking engine show how much the guest will be charged exactly at the time of booking - the guest has to guess.. if the guest will only leave a card on file and would not be charged - it should say so.
1 vote
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