268 results found
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surcharge
Currently, when processing external card payments, users must manually add a surcharge, which can be inconvenient and prone to error. My proposal is to introduce an option—similar to the “Add Credit Card Surcharge” feature available under “Process Payment”—directly within the external card payment workflow. This feature would automatically calculate and apply the appropriate surcharge based on preset criteria, streamlining the payment process and reducing manual input. It will enhance user experience, ensure consistency in surcharge application, and minimize errors.
1 vote -
Pop up on MEWS when payment is declined
When a guest pay at the hotel by a terminal and it gets declined, its not showing it at Mews as a pop up. I would like a big pop up in mews when a card is declined. I
10 votes -
PSP fraud
Enhance Mews’ payment processing capabilities that allows to:
Consume structured payment data from Booking Engine via existing API.
Recognize external payments processed via PSP and properly flag them as settled within Mews.
Prevent Mews from triggering settlement policies when a deposit policy is applied.
1 vote -
XRechnung Integration Rundung Fehler
Hallo,
uns ist aufgefallen, dass die Nettobeträge in der XML Datei von den Beträgen in der PDF Datei abweichen.
Das kann auch kein Rundungsfehler sein, da die Basis ja die gleiche Datei/ Zahlen sind. Sicherlich ist das auch nicht gesetzeskonform.Es wäre grandios, wenn MEWS sich das mal angucken und korrigieren kann.
3 votes -
Add option to hide surcharge check-box when surcharging is enabled
Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.
Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.
- Reduces the risk of accidental surcharge omission.
- Simplifies the payment workflow for users.
- Ensures compliance with surcharging policies.
2 votes -
Provide a setting to opt for payment policy based processing of virtual credit cards
As we have learned from a support inquiry, currently VCCs are charged only at the day of arrival for certain sources (Agoda, Expedia, booking.com, hotelbeds, webbeds) instead according to the respective rate's payment policy.
Even though it might be a reasonable default, it would be appreciated to be able to opt for policy based processing, instead of a hard-coded day of arrival charge, on a per source base, as this can off-set cash-flow quite a bit if allowed VCC charges are not processed manually (and having to deleting the scheduled payment, btw). See also communit thread at https://community.mews.com/product-best-practice-7/automatic-charging-of-virtual-credit-cards-for-prepaid-reservations-182715 votes -
Automatic card validation
When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.
12 votes -
Automatic refunds according to cancelation policies
Enable the option of automatically refund a deposit when cancelation policies are fulfilled.
13 votes -
Ability for the client to adjust the price of the payment request
It would be great if the client can adjust the price on the payment request
2 votes -
Move payments from payment link to bill with charges
When you send a payment link to a checked out guest, it would be great if the payment was posted in the same bill as the items. As it is now it openes up a new bill and we have to move them togheter and close. It would also be great it the bill could be closed.
1 vote -
External payment - Giftvoucher
It would be great if you can choose the option 'Deposit - Giftvoucher' in the 'External payment types'
3 votes -
Ability to choose when preauthorisation should expire
Right now, preauthorizations will expire by default after 7 days. It would be great if we could choose that these preauthorizations expire after X number of days (for example, 24 hours after check-out).
2 votes -
Take action on feedback your customer send you more than 7 years ago...
If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.
4 votes -
Allow change of default payment method
When we want to enter a payment the default selected payment method is "online payment". However most of our payments are made via Mews Terminal and we should be able to change the default selected payment method to Mews Terminal (or any other payment method). It would allow us to save time and avoid errors in the processing of payments.
1 vote -
Scheduled Payment link
We have a lot of guests and travel agents that request to receive a link closer to the check in date, and it would be wonderful if we could schedule the payment link to be sent, rather than manually checking each outstanding payment and reaching out to the guests.
A scheduled payment link would automate a lot of payment processes.
38 votes -
Display More Guest Actions in Reservation Action Log (Pay Now & Pay Later)
The recent Guest Portal update allows guests to either "Pay Now" which can override automatic settlement schedules, or "Pay Later" which takes no action on the payment settlement, per se.
The "Pay Now" can appear like a Payment Request triggered by the guest but it reveals little information as to why that happened in the first place to the hotel (especially if they have a future scheduled settlement). Some are also concerned about the visuals, especially how it looks as if there are 2 payments that could be triggered at any point (even if that is not designed to happen).
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2 votes -
Credit Card from guests sent to Mews via OTAs should also go through 3DS
The 3DS is currently enabled only for reservations made through the Booking Engine and Guest Portal. Ideally, when a guest books through an OTA, the OTA should send the credit card details to Mews, with those details also passing through 3DS for added security. At the moment, they are not as the card issuer bank can choose not to add this security layer.
3 votes -
Ability to restrict external terminal option
Following the recent update on financial payments we would like the possibility for hotels using the Mews Terminal to restrict this option external terminal. This would help reduce confusion.
1 vote -
Ability to disable settlement failure e-mail for pre-authorizations
When the pre-authorization isn't successfull, it is stressfull for our guests to get a payment failure e-mail before their arrival. We would rather solve this with the guests upon check-in. Therefore it would be ideal if we could disable this e-mail from being send, just for the pre-authorization. For other pruposes this settlement failure e-mail is still valuable.
3 votes -
Credit card check within Mews Kiosk
It would be great if the Mews Kiosk asks the guest to tap the credit card they made their payment with at the terminal upon check-in to check if it is their credit card. This will prevent frauds.
4 votes
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