Match Payments to Correct Bill When Routing is Enabled
Improvement flow request:
Current payment automation is still being triggered at the customer profile and does not make any distinction if there is a routing rule in place or if the bill will be owned by a different customer or company.
This can cause the wrong profile to be charged or the wrong amount due to be displayed (kiosk) because payment will sit in the Unpaid Items/Deposits section first.
Dorothy Roland
shared this idea
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Boris Pérez
commented
This is causing many issues when guests doing the check in via the kiosks as the pre-payments are going to the guest bill instead of the company/travel agency.
This makes the guest check in without paying city tax or other extra charges. -
NaN
commented
Causing a lot on onsite problems with guests upset about inaccurate bills, poor customer service
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Lindsay Hickox
commented
Very important upgrade for reservations that come through with a virtual credit card we should never be applying a balance to a guest folio where they have already paid through the booking channel via virtual credit cards
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NaN
commented
Important upgrade
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Darren Evans
commented
This is fundamental in the guest experience.
If there is routing to a company then the guest should not be charged.
Basic customer expectations.