228 results found
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Automatic Wait List Feature
The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).
This would remove any need for manual labor from the hotel side to handle wait lists.
Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have…164 votesReview of Mews Search starting and in exploration phase
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customize occupancy in the booking engine
We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.
For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.
11 votes -
Task for products added via the Booking Engine
It would be great to have a task created when a product is added during the booking process on the booking engine. This will save time so the team do not have to search upcoming bookings.
11 votes -
Multi property booking engine
Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.
2 votes -
Space types to be displayed according to an specific priority
Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.
3 votes -
Streamline booking engine conversions by displaying all spaces first
We've just tested conversion on the mews booking engine vs siteminder and mews is significantly lower and what appears to be the key fix is to allow the site visitors to see all bookable spaces/rooms/packages available on step 1 in combination with date selector so they can refine down to preferred room and dates. I've seen multiple other requests which suggest the same issue
10 votes -
split capacity by age category or day of week
- We would like to make it possible to add a baby and a child (up to 12 yo) on some rooms, but in MEWS I can only put extra capacity for either 1 or 2 people. When I put down 2 people it gives guests the option to put two children up to 12yo in the room. Is it also possible to distinguish age groups in this capacity? So that guest can only add 1 child and 1 baby, and not two children?
2 votes -
Option to book more than one property
The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.1 vote -
segments
At the moment you can only select one guest segment, ideally you would have the option to include more than one.
2 votes -
Package-led sales in BE
Many properties with accommodation packages (eg. spa, activities/tours etc) want the ability to first chose the package, prior to chose the room type as this could be an "early stage" upsell in the booking flow.
13 votes -
Ability to limit available languages in the booking engine
We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
Can you develop a function (check box in a list for example) which permit that ?
Thank you for listening to our request.1 vote -
Mobile Phone Field on Reservation
Our little Hotel has doors with PIN Code to allow 24h Checkin.
We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to…
2 votes -
Videos for the space categories in Booking Engine
In addition to the available photos, would like to upload videos of the different space categories
9 votes -
Booking gaps
Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.
1 vote -
Facilitate Promotion Campaigns on booking engine and internally
It would be great to be able to
- setup public promotions / special offer campaigns like you can do on booking.com or expedia. Setup a special offer as a percentage or fixed amount discount based upon (a selection of) existing public rate, possibly with restrictions in terms of booking window and/or travel window, etc..
- setup private discounts on (a selection of) existing rates with a promo code, for example a code returning guets can enter in the booking engine to access a returning booker discount on all rates ,...
- above offers/discounts shall be also available for staff…5 votes -
Be able to enter the address for each space category
We manage several holiday rental units and the different space categories have different addresses in two different cities.
Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.As the different space categories are located in two different cities, the fact that the address…
1 vote -
Nationality information
It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month
2 votes -
Show serviced promotions as sold out when fully booked
At our property we have limited parking spots available to our guest. At this moment the option to book a parking spot is hidden in the list of products in the engine when parking is fully booked. However, it would be great if the bookings engine could show it as sold out/fully booked. This would help us receiving fewer questions and not having to disappoint guest when we let them know they cannot park after they made their room reservation.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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age
When a family is booking online, the booking engine doesn’t currently cater for validate the age of guests within a room. This creates invalid reservations with children and/or babies staying alone in a room. This requires a solution I believe.
5 votes -
Split payment
Be able to split payments of a reservation by amount. in the bill.
For example:
A room cost 1500 SEK. one guest want to pay 500 SEK and one guest want to pay 1000 SEK
Atm, this option is not available.
2 votes
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