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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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4 results found

  1. It would be nice to be able to attach images or PDF files to specific invoices, both as internal reference as well as for guests' purview, in case of forwarded costs from an external receipt - e.g.: an external laundry service that doesn't accrue any service fees from the hotel's side, but just gets posted 1:1 on the client's bill with 0% VAT.

    1 vote

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    idea to upvote  ·  2 comments  ·  Other  ·  Admin →
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  2. We use Tasks and find it a very useful tool. However, at the moment, all staff who log in to Mews can see every Task, regardless of which person or department it has been assigned to. This increases the risk of something being overlooked. In addition, there are situations where you may want to comment on a Task addressed to, for example, management, and you don’t want everyone to be able to read it.
    My suggestion is that Mews should be filtered so that each user only sees Tasks related to their own department/group and/or assigned directly to them.

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  3. We would like to see profile internals, after typing the guest name in reservation. Now the "customer field" shows only name and e-mail - can we get internals on this line also? Would help a lot fx returning guest or preferences.

    3 votes

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    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  4. Bonjour,

    Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

    🎯 Objectif :
    Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

    🔧 Fonctionnalité souhaitée :
    Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

    Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

    Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

    1 vote

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