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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

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6 results found

  1. Master/Mother Company

    We would like to be able to mark a Mother Company as a Mother Company, to be able to sort and search only for Mother Companys.
    This Mother Company should not be treated as a regular Company Account, as it is a Master which combines the regular Companys.
    Further we need to be able to differentiate between Mother Companys and regular Companys not only in Mews, but in the API as well.

    18 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  2. Ability to block the other rooms within a parent room if one of these rooms are being booked

    In Mews, it is possible to create a parent room, so one room could be sold as two separate rooms or together (room A + B = parent room). Ideally, we would like to also have the option so that when the customer books room A, room B is automatically removed from sales. This will prevent other people booking the other room.

    2 votes
    idea to upvote  ·  1 comment  ·  Other  ·  Admin →
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  3. Monthly TOP Client report

    Hi,
    Is it possible to have a report, that shows all my clients, per month, sorted out by room revenue and / or roomnights? NET revenue, without VAT and breakfast.
    So I could keep track which company generates how much revenue / RN / ADR month by month.

    Thank you,
    Alver from Tallinn

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  4. Raumstatus ändern

    Es wäre toll, wenn man mehrere Zimmer out of order setzen könnte und nicht jedes einzelne Zimmer sperren muss. Es geht um die Sperrfunktion, die in der Zeitachse sichtbar ist.

    2 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  5. Allow property administrators access to all the cases logged for their property

    It would benefit properties & esp. property administrators to see all the cases logged for their property. This way the entire staff can directly contact the support without having to report each issue to the property administrator or have the cases reported first to the property administrator who then contacts the support. This also enhances issue tracking for the property during holidays and other times of absence from work.

    2 votes
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  6. Bookable Period

    Would be nice if in the invoice description at the place of night will be overnight ( as german description as Nacht -> Übernachtung).
    This is at the moment not possible, this"words" come from the service hard coded information and this are the only available options at the moment: night, day, Month and hour.

    1 vote
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