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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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85 results found

  1. The option to have guests be addressed by their surname in the Guest Portal

    Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.

    12 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  2. Customization of products

    Customizing the products availibility for online check in (adding the availibility per day, per rate code)

    4 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  3. Adresse direkt beim Buchungsvorgang

    Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.

    6 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  4. Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss

    Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.

    5 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  5. Set Signature as optional

    Hi,

    we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.

    3 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  6. Enable Placeholders in Guest Portal/Documents

    Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  7. Online Check Out Tip and date at products

    There would be two useful improvements to the online check-out of guests.
    1. the date is not shown for additional services. For example, the guest has consumed 10 beers in 10 days. However, the guest only sees 10 beers in the online check-out. Not when he has consumed which beer. This can sometimes lead to confusion.

    1. there is no possibility to give a tip
    5 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  8. Add {bill} to Bill sent email template body

    The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.

    2 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  9. Clarify check-out time options and policies for online check-out

    Customizable preferred check-out time. With the online check-out guests are asked what their preferred check-out time is, but this is not customizable. It makes it very unclear for guests that this does not guarantee their check-out time and we are not able to state that extra charges apply. It would make sense that hotels can adjust this according to their own policies

    1 vote
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  10. Ask for arrival time during online Check-In

    Ask for arrival time during online Check-In

    34 votes
    2 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Hello from the Mews product team. 

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. 

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Allow guests to edit personal data in new guest portal

    Since the new guest portal release, once a guest has checked in they are no longer able to edit their personal details including phone number or credit card.
    I'm not sure why this feature was removed? If a guest adds their info at the time of booking, it would be helpful if they can amend their own data if things were to change closer to their arrival time.

    3 votes
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  12. Option to remove the marketing opt-in at the online check-out

    Option to remove the marketing opt-in at the online check-out.

    4 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?

  13. Google wallet

    Add Google Wallet to Guest Communications & Customer Journey. Similar than Apple Wallet

    22 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  14. Let guest fill in all details while creating the reservation so the online check-in is not needed anymore

    It would make more sense if guests could fill in all the details that are needed in the registration form during the process of creating their booking on the website, instead of by online check-in form 48 hours before check-in. This way, you will have 100% online check-in guaranteed for direct bookings.

    12 votes
    3 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Thank you for submitting your idea Anouk! I'm Olivia from the Mews product team. I have updated your request and set it as one to be upvoted by the Mews Community.

    I am also curious about your perspective on how that could impact the conversion? If we make the booking process more complex by asking for more information, isn't that a risk that more guests would abandon before completing the purchase?


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Online Check out available for all reservations

    Hi Mews Team,

    the online check out function is yet not available for all reservations. For example it is not possible to use the check out online for company reservations. We need this function available for all reservations.

    1. Enable online checkout for all reservations
    2. Guest need to change their billing adress during online check out. This is absolutely essential the prevent going customers to front office to change their company adress.
    3. The process must be easy and quick

    Thanks
    Linus

    34 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  16. Invite companion via online check in regardless of legal environment

    The main guest should be able to invite a companion to complete Online check in regardless of whether it is required or not for the property's legal environment.

    This will allow properties who currently don't have this option to have a better check in experience for both guests staying on the reservation.

    10 votes
    on the roadmap  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  17. Capture guest ID during online check-in

    When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.

    3 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  18. GTRIIP Integration

    GTRIIP Integration offers a strong Guest ID Validating Guest Portal

    1 vote
    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?

  19. Our direct Chat in room

    Add a QR Code or so to the rooms, so the guest can use the direct chat to get in contact with the Hotel from the room and just just via the Emails.

    14 votes
    2 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminOlivia Dingreville (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


  20. If a guest cancels online, that we receive confirmation of the cancellation.

    If a guest cancels online, that we receive confirmation of the cancellation.

    17 votes
    0 comments  ·  Guest portal  ·  Admin →
    How important is this to you?
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