916 results found
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Online Checkin - Add more gender options
The online checkin process currently only allows the guest to select either male or female. It has became a standard to offer at least an "other" option in almost all such forms, it is even possible to specify this in some passports. This doesn't seem like a complicated feature to implement and has already been requested numerous times. Would it be possible to finally have this corrected?
157 votes -
Remove masked email from guest profile
Some OTAs, including Expedia, send masked phone numbers such as 1 111 111 1111 to Mews.
The Kiosk currently accepts these numbers as valid and does not require the guest to update them.
Please add validation that requires guests to enter a valid phone number when the existing number is masked, incomplete, or clearly invalid.
12 votes -
Mews Kiosk - Make checkin optional
Would it be possible to add an option to the kiosk configuration to disable actually checking a guest in?
One use case for this would be guests and/or companyons completing the "online checkin" late, or prefilling their data in case the room is not ready yet. At the moment, if a room isn't ready, the guests can't even complete the data entry steps.
14 votes -
Price calender in booking engine
Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.
8 votes -
Allow custom "No availability" messages in the Booking Engine
We use a separate Mews Booking Engine for corporate guests, where rooms and rates are only available when a valid voucher code is entered.
However, when a guest forgets to enter their code, the Booking Engine simply displays the standard message:
"Unfortunately, there is no availability for the selected dates. Please try selecting different dates."
This is misleading, as the hotel isn't necessarily fully booked. The guest just needs to enter their voucher code to access the available rates.
Suggested improvement:
Allow properties to customise the "No availability" message for each individual Booking Engine.
For example:
"No availability found. If…
4 votes -
Online Checkin - Collect "Default Documents" for other adults
The customisable online checkin form currently allows us to collect data from other accompanying adults (or children), this however isn't this case if we pick the Default documents as the document type.
This document type is the only one that requires the guest to provide a document based on nationality, the other types don't enforce this. It is really important for us to collect accurate guest information so the default option makes the most sense, however this then defeats the purpose of an online checkin, since all the accompanying guests would have to manually provide their documents on site.
Would…
10 votes -
Extend Key Card Validity Post-Checkout for Improved Guest Experience
Dear Mews,
Currently, key cards expire at our fixed checkout time (11:00 AM), which can cause inconvenience for guests who need to retrieve luggage or personal items from their room shortly after checkout. This often results in unnecessary trips to the front desk or frustration when access is denied.
Proposal:
We’d like to propose introducing a configurable grace period (e.g., 30 minutes) after the standard checkout time, during which key cards remain active. This small change would significantly enhance the guest experience by providing flexibility and reducing friction during departure.Benefits:
- Guest Convenience: Guests can retrieve forgotten items without…21 votes -
Register preferred room in guest profile
Our regular guests have 1 or 2 favourite rooms which we want to book for them if available. This is not linked to specified room features, but they simply like the colour, layout or location in the hallway.
I see this has been requested before and stated as released with the room features, but this is not solving the issue.14 votes -
Ability to automatically send the final bill as a PDF attachment by email after checkout, with configuration per property
Problem:
Citybox uses custom-built self-service kiosks for guest check-in and checkout. These kiosks are integrated with the PMS through the API and perform several guest-facing actions without involvement from front office staff.A key limitation today is that when a guest checks out through our kiosk using the API, the final bill/receipt is not automatically sent to the guest by email.
As a result, guests frequently contact the hotel after checkout to request their receipt. Hosts then need to manually locate the reservation, generate the final bill, and send it by email. Across our properties, this creates unnecessary manual work…
5 votes -
Create a deadline for products booked via online check in
It would be great if we could introduce a cut-off time for services booked during online check-in. Sometimes guests check in on the same day, only a few hours before their arrival, which means we at the front desk may not have enough time to prepare the requested services in advance
5 votes -
Product per periode
Het zou leuk zijn wanneer producten per weekend te boeken zijn, zoals bijvoorbeeld een valentijnspakket of een product dat alleen beschikbaar is in de kerstvakantie zonder dat er dan een nieuw arrangement voor moet worden aangemaakt.
4 votes -
Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…26 votes -
Improve Guest Profile Merge Experience
Clients often perceive the system as slow or unresponsive during profile merges because:
Merging takes time — it takes some time before the merged profile disappears.
Pages do not auto‑refresh — After merging, it may require the user to manually reload to display the updated data, which can make the system appear broken or lagging.
12 votes -
notes based on ratecode or product
It would be nice to automatically set up notes in a reservationbased on ratecodes for example if an HB ratecode is booked that the note is added to ask for reservation time. Or if an product (ticket for event) is booked more information needs to be asked upon check in.
3 votes -
Allow Ability for Front Facing Camera in Kiosk
Currently, guests scanning passports/ID need to use the rear camera to capture. However, why can't the same work for the front-facing camera? We use iPads for the Mews Kiosks, and we ideally want to mount these in a way that the rear camera is inaccessible to users i.e. wall mounted. Can we please enable the ability to select the front-facing camera or rear camera in settings for properties to choose?
4 votes -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
10 votes -
Development of linked profiles
Now we can link profiles together. A very good development.
As a next step, it would be helpful if we could not only use these links manually, but also automate the processes.For example, I create a new reservation. If I now want to add fellow travellers, I currently have to check the profile to see if there are any linked profiles, and then laboriously type in and search for the names of the linked profiles as before.
It would be advantageous if the linked profiles were automatically displayed in this step. Ideally with showing the saved relationship.
Adding them…23 votes -
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
46 votes -
Booker confirmation
Hi Mews team,
We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.
Currently, every reservation is rendered as a large card containing:
Reservation name
Confirmation number
Check-in / Check-out cards
Guest section
Rate
Cancellation policy
Additional detailsThis works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.
What we would like
The ability to choose…
4 votes -
Company name in Booking Engine
Add a field in the booking engine! We have about 50% business guests and each one of them needs an invoice with the company name on it. Having the possibility to enter the company name in the booking engine would make it so much easier for us upon checkin and checkout. Less invoice correction and more information about the guest upfront. Please upvote.
2 votes
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