898 results found
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Online Checkin - Add more gender options
The online checkin process currently only allows the guest to select either male or female. It has became a standard to offer at least an "other" option in almost all such forms, it is even possible to specify this in some passports. This doesn't seem like a complicated feature to implement and has already been requested numerous times. Would it be possible to finally have this corrected?
153 votes -
Mews Kiosk - Make checkin optional
Would it be possible to add an option to the kiosk configuration to disable actually checking a guest in?
One use case for this would be guests and/or companyons completing the "online checkin" late, or prefilling their data in case the room is not ready yet. At the moment, if a room isn't ready, the guests can't even complete the data entry steps.
12 votes -
Online Checkin - Collect "Default Documents" for other adults
The customisable online checkin form currently allows us to collect data from other accompanying adults (or children), this however isn't this case if we pick the Default documents as the document type.
This document type is the only one that requires the guest to provide a document based on nationality, the other types don't enforce this. It is really important for us to collect accurate guest information so the default option makes the most sense, however this then defeats the purpose of an online checkin, since all the accompanying guests would have to manually provide their documents on site.
Would…
10 votes -
Extend Key Card Validity Post-Checkout for Improved Guest Experience
Dear Mews,
Currently, key cards expire at our fixed checkout time (11:00 AM), which can cause inconvenience for guests who need to retrieve luggage or personal items from their room shortly after checkout. This often results in unnecessary trips to the front desk or frustration when access is denied.
Proposal:
We’d like to propose introducing a configurable grace period (e.g., 30 minutes) after the standard checkout time, during which key cards remain active. This small change would significantly enhance the guest experience by providing flexibility and reducing friction during departure.Benefits:
- Guest Convenience: Guests can retrieve forgotten items without…20 votes -
Ability to automatically send the final bill as a PDF attachment by email after checkout, with configuration per property
Problem:
Citybox uses custom-built self-service kiosks for guest check-in and checkout. These kiosks are integrated with the PMS through the API and perform several guest-facing actions without involvement from front office staff.A key limitation today is that when a guest checks out through our kiosk using the API, the final bill/receipt is not automatically sent to the guest by email.
As a result, guests frequently contact the hotel after checkout to request their receipt. Hosts then need to manually locate the reservation, generate the final bill, and send it by email. Across our properties, this creates unnecessary manual work…
5 votes -
Register preferred room in guest profile
Our regular guests have 1 or 2 favourite rooms which we want to book for them if available. This is not linked to specified room features, but they simply like the colour, layout or location in the hallway.
I see this has been requested before and stated as released with the room features, but this is not solving the issue.13 votes -
Remove masked email from guest profile
Some OTAs, including Expedia, send masked phone numbers such as 1 111 111 1111 to Mews.
The Kiosk currently accepts these numbers as valid and does not require the guest to update them.
Please add validation that requires guests to enter a valid phone number when the existing number is masked, incomplete, or clearly invalid.
5 votes -
Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…23 votes -
Add information regarding ”why” a member can not be registered
To improve the member recruitment process in Mews, specifically regarding rejected Loyalty program registrations, I propose implementing more detailed error feedback then a member has been denied Strawberry- membership.
The current system only indicates that the guest could not be registered for the Loyalty program, and not why it has been denied. But by including specific reasons for rejection, such as "Wrong format on phone number," "Guest is already a member," or "Missing address information," users would gain a clearer understanding of the issue. In this way, it will be easier to fulfil the registration when the user knows why…
4 votes -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
10 votes -
Development of linked profiles
Now we can link profiles together. A very good development.
As a next step, it would be helpful if we could not only use these links manually, but also automate the processes.For example, I create a new reservation. If I now want to add fellow travellers, I currently have to check the profile to see if there are any linked profiles, and then laboriously type in and search for the names of the linked profiles as before.
It would be advantageous if the linked profiles were automatically displayed in this step. Ideally with showing the saved relationship.
Adding them…23 votes -
Improve Guest Profile Merge Experience
Clients often perceive the system as slow or unresponsive during profile merges because:
Merging takes time — it takes some time before the merged profile disappears.
Pages do not auto‑refresh — After merging, it may require the user to manually reload to display the updated data, which can make the system appear broken or lagging.
9 votes -
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
44 votes -
Company Match & Merge visibility improvement – reduce duplicate company profiles in Mews
Although merge functionality exists, duplicate company profiles are not proactively surfaced or shown side-by-side for easy comparison. As a result, duplicate companies can remain unnoticed.
Please consider extending the same match and merge approach that is available for guest profiles to company profiles as well. The goal is to actively highlight potential duplicate companies and allow authorized users to review and merge them in a controlled way, similar to the guest profile matching workflow.
8 votes -
Enable Online Check-out for Group Reservations with an Outstanding Balance
Currently, guests who are part of a group reservation (e.g. a conference or meeting), where the charges are settled later via a master invoice, are unable to use the online check-out feature.
This functionality should be enabled so that guests staying as part of a group or conference can fully benefit from the online check-out process, even if the reservation still shows an outstanding balance that will be settled through the group's master account.
2 votes -
Booker confirmation
Hi Mews team,
We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.
Currently, every reservation is rendered as a large card containing:
Reservation name
Confirmation number
Check-in / Check-out cards
Guest section
Rate
Cancellation policy
Additional detailsThis works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.
What we would like
The ability to choose…
3 votes -
Price calender in booking engine
Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.
3 votes -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
2 votes -
Allow Ability for Front Facing Camera in Kiosk
Currently, guests scanning passports/ID need to use the rear camera to capture. However, why can't the same work for the front-facing camera? We use iPads for the Mews Kiosks, and we ideally want to mount these in a way that the rear camera is inaccessible to users i.e. wall mounted. Can we please enable the ability to select the front-facing camera or rear camera in settings for properties to choose?
2 votes -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
44 votes
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