169 results found
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Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]15 votes -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
2 votes -
Online check in email
Same-day reservation created after the property's check-in time — for example, if check-in time is set to 15:00 and a reservation is created at 18:00 for that same day, the "Before Start" email will not be sent.
We got people booked in after hours then arrived and not able to online check in, then demanded refund the next day. This creates a big issue for properties like ours that do not operate a physical reception after 5pm. We often have guests deciding to stay at the last minute, and my team is not always available to manually send emails.
The…
1 vote -
Ajout information sur carte d'enregistrement
Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.
1 vote -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.3 votes -
Create different merge fields for customer and booker, so we can populate both information within email templates.
Currently we need to trigger 2 emails to send confirmation to a booker and guest. Both emails only trigger data for that specific profile type. We want to populate the confirmation email with both profile types (booker and guest)).
1 vote -
Turn off automatic e-mails for specific rates
I would like the possibility to turn off e-mails for specific rates. We have travel agencies where the customer books directly from them and then the travel agency will book the nights directly from our website. However, now the guest will automatically receive a confirmation and a price that is not correct since they booked it through an agency who have set up a package price for them.
As it is now, we are excluded from being part of some of these packages and from being a supplier to some agencies because of this.
This feature is available from a…
6 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß22 votes -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
2 votes -
Angebots Manager
Sehr geehrtes MEWS-Team,
zunächst möchten wir betonen, wie zufrieden wir mit Ihrem PMS sind. MEWS ist aus unserer Sicht ein hervorragend durchdachtes System, das viele Prozesse im Hotelalltag effizient und intuitiv gestaltet – dafür ein großes Kompliment!
Dennoch möchten wir einen konkreten Verbesserungsvorschlag zum Angebotsmanagement anregen:
Aktuell führt die Angebotsdarstellung bei Gruppenanfragen (z. B. bei einer Buchung von 10 Zimmern) zu einer sehr unübersichtlichen Darstellung. Der Gast erhält eine lange Liste einzelner Zimmerangebote, was die Übersichtlichkeit und Vergleichbarkeit stark einschränkt.
Zudem ist es derzeit nicht möglich, die verschiedenen Zimmerkategorien mit ihren jeweiligen Preisen separat und klar strukturiert darzustellen. Dies erschwert sowohl…4 votes -
Option to hide the rate when sending a confirmation
Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.
3 votes -
Changer le délai d'envoi des courriels automatiques aux clients
Il serait fort utile et pertinent de pouvoir modifier le délai d'envoi des courriels automatiques aux clients. Par exemple, j'aimerais que le client puisse recevoir automatiquement un rappel de réservation 10 jours avant sa venue. Pour le moment, le seul modèle par défaut de courriel
Avant le débutest envoyé 2 jours avant la date d'arrivée du client.2 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
16 votes -
Produkte gruppieren
Produkte in einer Bestätigungsmail gruppieren.
Z. B. 4xHalbpension 4xHund etc.Nicht für jedes Einzelprodukt und jeden Tag einzeln
1 vote -
Mail templates - dynamically derive from common master templaze
Currently consistent and easy branding of email templates is tedious.
But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.the idea is to separate styling & branding from content.
Don’t get me…9 votes -
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte risulta LETTO solo 1 chat alla volta ed il contatore scala di 1 messaggio letto alla volta.
Ovviamente se io leggo una chat leggerò TUTTA la chat e sarebbe più veloce far risultare letta subito TUTTA la chat dal contatore facendo guadagnare molto tempo.2 votes -
booking engine script
Everyone has an AI chatbot, at that is going to be the future of all online operations. My suggestion is that Mews allows for a custom script (for a AI-chatbot widget) in the booking engine settings.
3 votes -
Easy fixes to enhance the Guest Chat experience
- Clickable guest name in chat
It would be very helpful if the guest name in the chat header was clickable and linked directly to the guest profile.
Currently there is no direct way to access the profile of the guest you are chatting with.
The only workaround is:Copy the guest name → open a new tab → search for the guest → open the profile.
A direct link would save several steps and make handling chats much faster.
- Better visual contrast for unread chats
The difference between read and unread chats is currently too subtle.
It is difficult to…
1 vote -
Improved Upgrade Confirmation for Guests who upgrade during Check In
Description:
We have encountered a recurring issue with guests misunderstanding the price of room upgrades during the online check-in process. In some cases, guests confuse the per-night upgrade price with the total price for their stay, leading to disputes at check-out.
To enhance clarity and prevent such misunderstandings, we suggest implementing an automatic upgrade confirmation email that clearly states:
The selected upgrade details
The final total price of the upgrade
A breakdown of costs if applicable
This confirmation email should be sent to both the guest and the hotel staff upon upgrade selection. This would allow front desk employees to…14 votes
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