172 results found
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Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]15 votes -
Create different merge fields for customer and booker, so we can populate both information within email templates.
Currently we need to trigger 2 emails to send confirmation to a booker and guest. Both emails only trigger data for that specific profile type. We want to populate the confirmation email with both profile types (booker and guest)).
2 votes -
Booker confirmation
Hi Mews team,
We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.
Currently, every reservation is rendered as a large card containing:
Reservation name
Confirmation number
Check-in / Check-out cards
Guest section
Rate
Cancellation policy
Additional detailsThis works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.
What we would like
The ability to choose…
1 vote -
Ability to automatically send the final bill as a PDF attachment by email after checkout, with configuration per property
Problem:
After checkout, a significant share of guests request a bill as a PDF. Today this is a fully manual process: front office staff must locate the reservation, generate the document, and email it individually. Across our properties this consumes a meaningful amount of host time daily and creates delays for guests who often need the receipt immediately for expense reporting.
Requested solution:
Ability to automatically send the final bill as a PDF attachment by email after checkout, with configuration per property:Enable/disable automation per booking channel (e.g. send automatically for direct and corporate bookings, but not for OTA bookings…
1 vote -
Add missing email templates to existing emails like "Provide payment method"
Unless I am mistaken, There is no email template for the official email "Provide payment method" that is sent from the Guest profile / Payment / Method section with Create new Method / Send demand to guest button.
The need is to be able to customize the email.
The same goes to the "request a pre-authorisation". Email template seems to be missing from the email template list as well.
1 vote -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
3 votes -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
2 votes -
template
Remove the roomnumber in merge field 'Name room category'.
1 vote -
Emergency Bulk Communication Template System for PMS
Introduce a built-in “Emergency Communication” feature within the Property Management System (MEWS) that allows staff to quickly send pre-approved or customizable email templates to all current and future guests or customers in case of urgent situations (e.g., scam alerts, security threats, system breaches, or operational disruptions).
Problem Statement:
At the moment, communicating urgent warnings to all customers is often slow, fragmented, or dependent on external tools. In situations like widespread scam campaigns or phishing attacks targeting guests, delays in communication can lead to financial loss, reputational damage, and customer frustration.Proposed Solution:
A centralized, one-click communication module inside the PMS…1 vote -
Ajout information sur carte d'enregistrement
Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.
1 vote -
Request to Disable Automatic PDF Attachments for Optional Reservations
Currently, it is not possible to disable the automatic PDF attachment for optional reservations. Mews automatically sends a PDF when an optional reservation with 5+ rooms is created, which causes an issue when using this email template. At this time, there is no option to prevent the PDF from being sent automatically.
We would like to have the ability to disable this automatic PDF attachment for optional reservations.3 votes -
Send before start mail at anytime
Hello!
Unfortunately, before start emails are not send for reservations created after the checkin time on the day of arrival (last Minute bookings). There should be an option to have those emails sent at any point, regardless of time.
Regards,
Jean-Philipp Spieß23 votes -
Turn off automatic e-mails for specific rates
I would like the possibility to turn off e-mails for specific rates. We have travel agencies where the customer books directly from them and then the travel agency will book the nights directly from our website. However, now the guest will automatically receive a confirmation and a price that is not correct since they booked it through an agency who have set up a package price for them.
As it is now, we are excluded from being part of some of these packages and from being a supplier to some agencies because of this.
This feature is available from a…
6 votes -
Angebots Manager
Sehr geehrtes MEWS-Team,
zunächst möchten wir betonen, wie zufrieden wir mit Ihrem PMS sind. MEWS ist aus unserer Sicht ein hervorragend durchdachtes System, das viele Prozesse im Hotelalltag effizient und intuitiv gestaltet – dafür ein großes Kompliment!
Dennoch möchten wir einen konkreten Verbesserungsvorschlag zum Angebotsmanagement anregen:
Aktuell führt die Angebotsdarstellung bei Gruppenanfragen (z. B. bei einer Buchung von 10 Zimmern) zu einer sehr unübersichtlichen Darstellung. Der Gast erhält eine lange Liste einzelner Zimmerangebote, was die Übersichtlichkeit und Vergleichbarkeit stark einschränkt.
Zudem ist es derzeit nicht möglich, die verschiedenen Zimmerkategorien mit ihren jeweiligen Preisen separat und klar strukturiert darzustellen. Dies erschwert sowohl…4 votes -
Option to hide the rate when sending a confirmation
Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.
3 votes -
Automatic mail translations
Currently, we have four Houses, each with its own set of individual mailings. This results in 104 different emails in our native language alone. When translating these into two additional languages, we end up managing 208 separate email templates. Every time we make a change to one email, we must manually update all corresponding translations.
It would be highly beneficial to have an automated translation system for all text elements within the emails. The same applies to products, where automated translations would also be a great improvement.
17 votes -
Changer le délai d'envoi des courriels automatiques aux clients
Il serait fort utile et pertinent de pouvoir modifier le délai d'envoi des courriels automatiques aux clients. Par exemple, j'aimerais que le client puisse recevoir automatiquement un rappel de réservation 10 jours avant sa venue. Pour le moment, le seul modèle par défaut de courriel
Avant le débutest envoyé 2 jours avant la date d'arrivée du client.2 votes -
Produkte gruppieren
Produkte in einer Bestätigungsmail gruppieren.
Z. B. 4xHalbpension 4xHund etc.Nicht für jedes Einzelprodukt und jeden Tag einzeln
1 vote -
Mail templates - dynamically derive from common master templaze
Currently consistent and easy branding of email templates is tedious.
But, I have an idea: there are some “mews” row templates within the template editor, could we get a way to create “property” or “enterprise” level rows? That way we could insert those master rows in the templates and have a central place to edit them all across the board.
same for some common settings, like font style or some other custom css properties that could be managed and edited from on place, like a master template/setting.the idea is to separate styling & branding from content.
Don’t get me…9 votes
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