Currently, the bookable service mail templates are set for all guests depending on their booking status.

For personalization of the guest journey it would help if we can sent a customizable mail to several rate groups. This way business guests can receive additional information relevant to them as well as leisure guest who book a specific rate group (hotel offer for example). It would be nice if we can choose the moment in the mail queue when the mail will be sent.

One template would not suffice, it needs be able to be personalized for multiple rate groups. So perhaps a new mailing option needs to be added where we (users) can add mails ourselves to the mailing queue regarding the wishes of our individual hotels. Here the receivers (rate group), timeframe when sent and content needs to be able to be changed.