It would be super helpful if we could decide ourselves when the automated emails are sent. It would also be great if we could add extra email templates that go out at a specific time. Plus, sending them to all guests should be possible, even if they didn’t book through the booking system.

In general making the sending process more customized would be good. It seems to be quite binary: opt in to sending email or opt out. I would like to enable / disable each template so it fits our propterty preferences

Mews’ automated templates are indeed a valuable tool for properties, as they allow for streamlined communication that aligns with the aesthetic and visual content strategy of the brand. While Mews currently predefines the sending times, it would enhance operational flexibility if properties could adjust these timings to better fit their unique schedules and operational standards.

Customizable sending times could ensure that guest communications are perfectly timed, whether to improve check-in flow, maximize guest engagement during their stay, or optimize follow-up interactions. This adjustment could also help properties maintain consistent branding and offer a seamless experience that fits into their own planning rhythm.

Automatic email templates for event, traffic changes,...
Template can be created with the necessary information ( + possible link)
To inform guests of events taking place during stay ( that may have an impact).
E.g. local city events that have an impact on accessibility for that arriving or departing guest.
New Year's dinner/ Party, ...

These templates should then be able to be created, and linked to a future date, that all guests arriving/departing or in hotel at that time can receive an email about this ( (Automatically sent out by Mews)

The client would like to have a 5-days before arrival mail template. Would