225 results found
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Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
40 votes -
Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
48 votes -
Apply Voucher Codes to Service Promotions in the IBE
Description:
Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.Use Case:
We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
-Automatic rate adjustments based on the voucher.
- Accurate inventory management (via bookable services).
- Self-service booking for guests through…6 votes -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
3 votes -
Show availibility even if there is a stay length restriction
Currently the News Booking engine will show NO availivility for a full month when you click a date on a calendar that has no availability and a two night stay restriction.This is very misleading for someone trying to book as it show the full month is booked. Mews needs to fix this.
4 votes -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
4 votes -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
6 votes -
Remplacer "Vous allez payer" (faux) par "Total de votre réservation" (vrai)
Sur l'interface de saisie des informations de carte bancaire il faut remplacer "Vous allez payer" par "Total de votre réservation" parce beaucoup d'hôtels ne demandent pas le paiement immédiat de la réservation.
C'est un véritable FREIN A LA VENTE.2 votes -
Link Vouchers to Specific Booking Engine Configurations
When creating vouchers, the “Booking engine URL” link on the voucher detail page always redirects to the property’s default Booking Engine configuration. For properties using multiple Booking Engines (e.g., one with rate comparison enabled and one without, or different configurations), it would be extremely helpful to have the ability to link a voucher to a specific Booking Engine configuration. This would allow more precise control over the guest experience
2 votes -
rates on booking engine
We offer a special 28 days rate. However based on the booking engine capabilities, this 28 day rate only shows up when someone looks to book for exactly 28 days. We need something on the booking engine that allows for a contextual note when someone searches, for example, 15 days, that there is a better price if you book 28 days
1 vote -
Customize the product order in the booking engine
I wanted to highlight the importance of being able to customize the order of products in the booking engine. When you have a large number of listings, it should be possible to manually choose which products appear at the top and are therefore shown to guests first.
This would be a valuable feature for properties that want to prioritize certain products
1 vote -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
Let customers enter a promo code on the rate page
Have a space to be able to add the promotion code on the rate page if customers have missed the initial search stage of the booking process.
1 vote -
Booking Engine: Reduce Cart Abandonment by Shortening the Booking Journey
Current Flow >> Guests go through multiple steps:
""Dates → Room Selection → Rates + Upsell → Summary → Details → Payment Confirmation""
*Extra Pages create more opportunities for guests to drop off.
*For example, the Summary page seems to act as an extra confirmation step before entering guest details and payment.
*Fewer clicks and transitions mean less friction and fewer chances for abandonment.
*Combining certain pages/elements might also have a better customer experience.2 votes -
Reservation with option dates
Wenn wir potentiellen Gästen mehrere Zimmer offerieren wollen, wäre es cool, dass jedes Zimmer im E-Mail einzeln gebucht werden kann. Also das man entscheiden will ob es ein Gast ist mit einem Zimmer aber er möchte verschiedene Zimmeroptionen, oder ob es eine Anfrage ist mit mehreren Zimmern, welche dann alle bestätigt werden (so ist es im Moment). Es wäre sehr Hilfreich, damit der Gast nicht 4-5 verschiedene E-Mails erhält und direkt buchen kann, wenn ihm eine Zimmerkategorie gefällt.
2 votes -
Allow promo codes on multiple rate groups
In the booking engine we are offering the promo code option for direct bookers to receive instant discount. However this is only possible on 1 rate group, leading to stacked OTA (member) offers sometimes being more favorable.
It would be great if we can develop a way to link 1 promo code to 2 rate groups to prevent this from happening
2 votes -
Enhance Calendar Functionality in Booking Engine to Improve Guest Experience in the LLMs (such as ChatGPT) and Reduce Conversion Loss
Why this matters:
At the moment, LLMs (like ChatGPT) and meta search platforms tend to redirect users to OTAs like Booking.com instead of our direct Booking Engine. This shift is largely due to a suboptimal booking interface, which contributes to significant commission losses. Improving the calendar UX would not only support direct conversions but also make our engine more competitive in AI-driven booking flows.Description:
The current date-selection tool in the Mews Booking Engine lacks clarity and usability, which leads to guest confusion and booking abandonment. We'd like to propose the following improvements:A more intuitive calendar interface that allows…
3 votes -
Error with Parent and Child Space Setup in Booking Engine
In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:
"We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."
This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is…
15 votes -
Notification when room status is changed
Imagine this situation:
Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
When housekeeping changes the room status to "inspected" a notification is sent to the front office.
Then they can call the guests and they can check in as early as possible.22 votes
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