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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
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230 results found

  1. Shortened URLs for sharing booking links

    It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.

    I think this addition would improve the user experience, making it more efficient and streamlined.

    Thanks for considering this!

    17 votes
    idea to upvote  ·  2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. Error with Parent and Child Space Setup in Booking Engine

    In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:

    "We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."

    This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is…

    14 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  3. Notification when room status is changed

    Imagine this situation:
    Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
    When housekeeping changes the room status to "inspected" a notification is sent to the front office.
    Then they can call the guests and they can check in as early as possible.

    13 votes
    idea to upvote  ·  1 comment  ·  Booking engine  ·  Admin →
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  4. When making a reservation as booker, you should have the ability to choose wether or not guest receives an email confirmation

    When making a reservation as a booker, there should be an option to determine whether the guest receives an email confirmation or not. This flexibility is particularly important for personal assistants (PAs) and corporate bookers who manage travel arrangements on behalf of others.

    In many cases, PAs prefer to handle all communication with the guest directly, ensuring consistency in information and maintaining control over the booking details. Automatically sending a confirmation from the property can sometimes cause confusion, especially if the guest was not involved in the booking process or if additional arrangements need to be communicated separately.

    Providing bookers…

    4 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  5. Automatic Wait List Feature

    The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

    This would remove any need for manual labor from the hotel side to handle wait lists.

    Example:
    - Guest tries to book a room Aug 1st - Aug 2nd
    - Hotel is fully booked
    - Guest opts in to our guest list by entering their email address
    - Hotel opens up for bookings on Aug 1st
    - Guest automatically receives email saying that the date(s) they searched for now have…

    197 votes
    39 comments  ·  Booking engine  ·  Admin →
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  6. customize occupancy in the booking engine

    We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.

    For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.

    13 votes
    2 comments  ·  Booking engine  ·  Admin →
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  7. Ability to set maximum children per booking

    In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.

    This feature would be nice to have.

    6 votes
    idea to upvote  ·  1 comment  ·  Booking engine  ·  Admin →
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  8. Different Colour options

    Dear development team,
    We kindly request an enhancement to our current booking system interface. We would like to have more color options available for guest identification in our timeline view.
    Currently, the non-existing color palette makes it difficult to visually distinguish between different guest categories or booking types in our calendar/timeline display. Having an expanded color selection would greatly improve our ability to quickly identify and categorize guests at a glance.
    This feature would help us:

    Create a more intuitive visual organization system
    Improve staff efficiency when reviewing the booking timeline
    Reduce errors in guest management
    Better distinguish between different…

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  9. Conditional Display of Add-On Products Based on Rate Inclusions

    Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.

    Background:
    Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…

    31 votes
    3 comments  ·  Booking engine  ·  Admin →
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  10. only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

    Please create the option to only show space categories with capacity for the total number of occupants in a booking on the Booking engine.

    3 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  11. Booker Flow: Allow Booker to Determine if They are Financially Responsible

    Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.

    This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.

    5 votes
    idea to upvote  ·  1 comment  ·  Booking engine  ·  Admin →
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  12. Customizeable Email Templates

    We need more customization options in the mail templates. To create a new template and choose when it is sent would be greatly beneficial. We also need more options to customize the existing templates, we should be able to use all existing placeholders in all emails, so for example we could include just arrival date or number of guests, without departure date and rate.

    163 votes
    21 comments  ·  Booking engine  ·  Admin →
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  13. Conflicting booking term tags displayed before selecting space category

    When the space categories are displayed in the second step of the booking engine, it can be confusing for the guest/booker to see conflicting booking term labels. If there are different rates available, e.g. one with free cancellation and another one that is non-refundable, both of these labels (free cancellation and non-refundable) are shown before the Show rates button is clicked.

    This might create the idea that both are applicable for all the rates displayed at the next step, even if the rates are correctly labeled.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  14. Task for products added via the Booking Engine

    It would be great to have a task created when a product is added during the booking process on the booking engine. This will save time so the team do not have to search upcoming bookings.

    20 votes
    4 comments  ·  Booking engine  ·  Admin →
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  15. Space types to be displayed according to an specific priority

    Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.

    9 votes
    1 comment  ·  Booking engine  ·  Admin →
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  16. Remove guest count in booking engine for bookable services that are independent of guest count

    For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. It should be possible to disable the adult count field in the booking engine for that bookable service somehow.

    See https://community.mews.com/how-do-i-2/how-do-i-setup-a-booking-engine-without-guest-count-1676 for reference

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  17. Datalayer with user data for 'Enhanced Conversion' on Google and Meta

    Upon a completed booking, it would be helpful if MEWS creates a datalayer with the personal data from the booking (name, email, phone number, and country) that can subsequently be sent to Google and Meta as part of 'Enhanced Conversion' to better optimize advertising.

    More info here: https://support.google.com/google-ads/answer/9888656

    4 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  18. Multi property booking engine

    Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.

    4 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  19. Nationality information

    It would be good that "Nationality" field is mandatory when booking online on MEWS Booking Engine. This makes it easier to organise statistics report at the end of the month

    10 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  20. Hotel Logo should be clickable to lead to hotel homepage

    When people are entering from e.g. Google Hotel Ads the landing page is always the distributor link (technically it is not possible to link the ads to the widget integrated booking engine)

    Problem then is that users can not go to the homepage of the hotel directly.

    It is a learned & normal website usability that logos are clickable and lead to the homepage if a website.

    For me it is a must have.

    3 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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