232 results found
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Pictogram and accomodation type
We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.
Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."
Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…
1 vote -
Ability to set maximum children per booking
In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.
This feature would be nice to have.
1 vote -
Booker Flow: Allow Booker to Determine if They are Financially Responsible
Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.
This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.
4 votes -
Datalayer with user data for 'Enhanced Conversion' on Google and Meta
Upon a completed booking, it would be helpful if MEWS creates a datalayer with the personal data from the booking (name, email, phone number, and country) that can subsequently be sent to Google and Meta as part of 'Enhanced Conversion' to better optimize advertising.
More info here: https://support.google.com/google-ads/answer/9888656
4 votes -
Notification when room status is changed
Imagine this situation:
Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
When housekeeping changes the room status to "inspected" a notification is sent to the front office.
Then they can call the guests and they can check in as early as possible.7 votes -
Hotel Logo should be clickable to lead to hotel homepage
When people are entering from e.g. Google Hotel Ads the landing page is always the distributor link (technically it is not possible to link the ads to the widget integrated booking engine)
Problem then is that users can not go to the homepage of the hotel directly.
It is a learned & normal website usability that logos are clickable and lead to the homepage if a website.
For me it is a must have.
1 vote -
"Booking Abandoned": Enable it for Availability Block Reservations Picked up in the BE
There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.
2 votes -
Multi property booking engine
Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.
4 votes -
Option to book more than one property
The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.1 vote -
Ability to limit available languages in the booking engine
We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
Can you develop a function (check box in a list for example) which permit that ?
Thank you for listening to our request.1 vote -
Booking gaps
Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.
1 vote -
Be able to enter the address for each space category
We manage several holiday rental units and the different space categories have different addresses in two different cities.
Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.As the different space categories are located in two different cities, the fact that the address…
1 vote -
Restricted campaing code is not giving any information
When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"
At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.1 vote -
customize occupancy in the booking engine
We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.
For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.
13 votes -
Space types to be displayed according to an specific priority
Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.
7 votes -
segments
At the moment you can only select one guest segment, ideally you would have the option to include more than one.
3 votes -
Mobile Phone Field on Reservation
Our little Hotel has doors with PIN Code to allow 24h Checkin.
We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to…
2 votes -
Add Week Numbers To The Timeline
Can you add the week numbers to the timeline as many guests ask about availability of a certain week number before booking a date. This would improve the speed of me answering their questions and a better overview.
2 votes -
Split capacity by day of the week
Is it possible to offer a specific room type in weekends only to at least 2 adults and 2 kids, and on weekdays also to guests without kids?
1 vote -
split capacity by age category or day of week
- We would like to make it possible to add a baby and a child (up to 12 yo) on some rooms, but in MEWS I can only put extra capacity for either 1 or 2 people. When I put down 2 people it gives guests the option to put two children up to 12yo in the room. Is it also possible to distinguish age groups in this capacity? So that guest can only add 1 child and 1 baby, and not two children?
2 votes
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