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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

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232 results found

  1. We would like to submit a few modifications regarding the Mews Booking Engine, which is used by a variety of hotels with different concepts.

    Choice of pictogram: We would like each user to have the option to select a pictogram based on the type of accommodation they manage, for example, a "house" pictogram instead of "bunk bed."

    Clarification on pricing: Below the price, it currently states "per room/per night." We request that this be changed to "per accommodation," and this should also apply in all languages version. Or give the possibility to choose if we want it per room or…

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  2. In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.

    This feature would be nice to have.

    1 vote

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  3. Via The booker flow, it would be useful to offer a button that can help the guests determine who is truly financially responsible for the booking Booker Vs Staying Guest. In this manner, this can also help redirect the cost of the reservation more efficiently to the one truly responsible versus the fact that it always defaults to the booker account.

    This flexibility can reduce some of the manual work on the team when they must correct the billing and find the real responsible party.

    4 votes

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  4. Upon a completed booking, it would be helpful if MEWS creates a datalayer with the personal data from the booking (name, email, phone number, and country) that can subsequently be sent to Google and Meta as part of 'Enhanced Conversion' to better optimize advertising.

    More info here: https://support.google.com/google-ads/answer/9888656

    4 votes

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  5. Imagine this situation:
    Guests are early for CI and waiting for their room to be ready. This room could then be marked as "notify me about status change".
    When housekeeping changes the room status to "inspected" a notification is sent to the front office.
    Then they can call the guests and they can check in as early as possible.

    7 votes

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  6. When people are entering from e.g. Google Hotel Ads the landing page is always the distributor link (technically it is not possible to link the ads to the widget integrated booking engine)

    Problem then is that users can not go to the homepage of the hotel directly.

    It is a learned & normal website usability that logos are clickable and lead to the homepage if a website.

    For me it is a must have.

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  7. There exists a "Booking Abandoned" flow (the 15mins offset) in the booking engine configuration. However, this flow does not apply to Availability Block Reservations picked up via that same booking engine link. It would be great to consider the same rule for these types of reservations as well.

    2 votes

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  8. Create a multiproperty booking engine where guests can find availability and prices for multiple properties in the same city / region / country by querying on stay dates. Currently a specific property needs to be selected, resulting in a tedious process (with 7 properties in 1 city for example) resulting in low conversion and churn.

    4 votes

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  9. The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote

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  10. We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    1 vote

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  11. Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.

    1 vote

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  12. We manage several holiday rental units and the different space categories have different addresses in two different cities.
    Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
    We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.

    As the different space categories are located in two different cities, the fact that the address…

    1 vote

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  13. When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"

    At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.

    1 vote

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  14. We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.

    For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.

    13 votes

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  15. Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.

    7 votes

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  16. At the moment you can only select one guest segment, ideally you would have the option to include more than one.

    3 votes

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  17. Our little Hotel has doors with PIN Code to allow 24h Checkin.
    We need a mandatory "Mobile Phone" field on the reservation form as a data input for the guest profile in order to later send out the Chekin PIN Codes to the guests arriving via SMS.

    We do this since 15 years now with an old booking engine. We decided to change to a new 360 PMS system and found Mews. But now in the onboarding process we had to discover that Mews has no such field. Thus we can not continue to send Checkin SMS Pin Codes to…

    2 votes

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  18. Can you add the week numbers to the timeline as many guests ask about availability of a certain week number before booking a date. This would improve the speed of me answering their questions and a better overview.

    2 votes

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  19. Is it possible to offer a specific room type in weekends only to at least 2 adults and 2 kids, and on weekdays also to guests without kids?

    1 vote

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    1. We would like to make it possible to add a baby and a child (up to 12 yo) on some rooms, but in MEWS I can only put extra capacity for either 1 or 2 people. When I put down 2 people it gives guests the option to put two children up to 12yo in the room. Is it also possible to distinguish age groups in this capacity? So that guest can only add 1 child and 1 baby, and not two children?
    2 votes

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