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Automatic Wait List Feature

The requested feature is that guests can register on a wait list on fully booked dates with automatic email notifications for when rooms are again available on the desired date(s).

This would remove any need for manual labor from the hotel side to handle wait lists.

Example:
- Guest tries to book a room Aug 1st - Aug 2nd
- Hotel is fully booked
- Guest opts in to our guest list by entering their email address
- Hotel opens up for bookings on Aug 1st
- Guest automatically receives email saying that the date(s) they searched for now have availability
- Guest books room on hotel website on a first come first served basis

The email is also sent to all other guests registered on the wait list on the desired date(s).

The feature request is inspired by restaurant booking system Resy's Mobile Waitlist feature: https://helpdesk.resy.com/categories/waitlist-BJvLSvku_

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Simen Vinge shared this idea  ·   ·  Report…  ·  Admin →
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  • Milou Steintjes commented  ·   ·  Report

    For sure it would be interesting, however the automatic e-mail to the guest I'm not sure would be ideal. I think it should be up to the hotel to see which reservation needs to be confirmed.

  • Lenia Kokkinos commented  ·   ·  Report

    This would be very efficient and highly appreciated for operations! .. waiting List via Excel or other extra Programs is just not what Mews is representing as a PMS of the Future

  • Kai Zerr commented  ·   ·  Report

    Finally, that would be a relief for everyone involved, guests and employees alike!

  • Christian Rex commented  ·   ·  Report

    Yes we would highly appreciate a waitlist as discribed. Any news about this feature request?

  • Wesley McCloskey commented  ·   ·  Report

    This would be a fantastic addition to Mews' functionalities. There is not even the most basic wait list functionality in Mews. My staff are currently tracking our wait list in Excel, which is not a very efficient solution compared to what Simen is proposing here.

    Any updates on the exploration phase of this idea?

  • Milou Steintjes commented  ·   ·  Report

    A good idea! Not sure if it should be automatically sending messages in case a room gets available. In the situation that there are more than 2 rooms in the waiting list I imagine the hotel would like to have to possibility to have the control on who needs to get the room.

  • NaN commented  ·   ·  Report

    Hello,

    We would like to know if it is possible to create a "waiting list" reservation and, in case of cancellation, have it automatically take the cancelled room (by category)?

    We look forward to hearing from you and wish you a pleasant day.

    Thanks

  • Stefan commented  ·   ·  Report

    We need a waitlist for overbookings. Meaning if you are fully booked, you can put customers on a waitlist, as soon as there is a cancellation, the guest will be informed and offered a room. Thank you.

  • einar gurholt commented  ·   ·  Report

    People have been asking for waiting list for years, and its still don't up and running. ??? When we went for Mews we were told it was innovative and up to date. it doesn't seems like that.

  • Victor Schön commented  ·   ·  Report

    Would love a waiting list functionality to increase occupancy when receiving cancellations on a fully booked date.

    The most ideal would be if either front desk gets notification or if an automatic mail goes to the guest where they can accept or decline the reservation.

  • Andrew Thompson commented  ·   ·  Report

    Having the option to put a quests request for a room/date into the system that if you have a cancellation around that room/date the system will automatically assign it to the waitlist guest. A confirmation will be sent out to the waitlist guest automatically who can then either look to cancel or go ahead with the future booking. Saves having to manually keep guests in a seperate waitlist/remember to be on-top of this.

  • Simone Steins commented  ·   ·  Report

    would be good to have a reason for cancelling a booking due to waitlist option not being available

  • Kim Barradell commented  ·   ·  Report

    We added a waitlist feature in Hotel Perfect and our customer loved it! So having something similar in Mews is a must. Add reservation requests to the a waitlist, desired dates/room type etc, when a booking is cancelled the user gets an indicator/task come up that it may be possible to accommodate someone on the waitlist - this should only happen if the required dates can be accommodated following the recent cancellation.

    With OTA/BE integration obviously availability is automatically updated, so the prompt for the user needs to happy quickly and efficiently so they time to place the room on option whilst they contact the guest

  • Biz Thaxton commented  ·   ·  Report

    A Queue/waitlist function for early arrivals. The room will be put on a queue/waitlist, this gets integrated to KnowCross for housekeeping to know to clean that room next. Once inside the function in MEWS, we can see a list of all waitlisted rooms and we can see when they are inspected so we can contact the guest and let them know to check-in. Opera has a feature like this that would be ideal to replicate.

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