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  1. Creating a task for a time period

    11 votes

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    0 comments  ·  Connectivity » Connector API  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

    john.a.a supported this idea  · 

  2. Automatic Wait List Feature

    240 votes

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    56 comments  ·  Guest Experience » Booking engine  ·  Admin →
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    john.a.a commented  · 

    We would love to see an automated Online Waiting List integrated directly into the Mews Booking Engine and PMS.

    Guest Experience: When a guest selects dates that are fully booked, instead of seeing a generic "No Availability" message, they are given an option to "Join the Waiting List."

    Authorization: The guest enters their details and credit card information (secured via Mews Terminals/Gateway) to pre-authorize the potential booking, knowing that if a room opens up, they will be automatically booked.

    Automation: If a cancellation occurs for those specific dates, the Mews system automatically triggers a booking for the first guest on the waiting list, processes the deposit, and sends a confirmation email.

    Tiered Expiry: Allow guests to select how close to the arrival date they wish to remain on the waitlist (e.g., “Keep me on the list until 24 hours before arrival”).

    Auto-Match vs. Manual Approval: Give properties a toggle switch in Mews Settings to either let the system auto-book the cancellation or send a notification to the reservations team to approve it manually.

    Prioritization: A dashboard within Mews to view the waitlist queue, prioritized by the date the guest joined or by guest tier (e.g., VIP/Loyalty).

    john.a.a supported this idea  ·