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  1. Currently in MEWS you can set a diffusive overbooking strategy, meaning when overbooking in lower room type availability is taken out of higher room types. This to avoid overbooking on house level.

    However this is not forwarded to the channel manager. Meaning that even when MEWS is not bookable anymore, online on the OTA's we still are.

    It would be great if this feature would be pushed (automatically) to the channel manager as well (when MEWS strategy diffusive is chosen).

    9 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. For the analysis and planning, it is important to know which travel purpose the block can be arranged. Is it a leisure group or a business group? For this it would be important to arrange the block to a segment. This segment must be able to be transferred to e.g. Fairmas.

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. In the information that Mews sends, the booking reference of the BtoB client should be added.

    Indeed, when transmitting an invoice to the BtoB client in order to post the invoice, the BtoB client needs its booking reference. Without this information there is no way for them to post the invoice. This is an obligation for most of the BtoB clients such as HotelBeds, Bookings, Webbeds...

    Nowadays the booking reference information is only included into the API when the invoice is linked to a reservation.

    Nevertheless, Mews allows to create bills to correct invoices. In those cases, no booking reference…

    13 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. In MEWS GUI, PaymentTab of Customers' profile, we can add external payment and fill "external identifier" field on this external payment.
    But this field is not available uisng API.
    We need it to identify cheque (n° of cheque)

    21 votes

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  5. Child adjustments in the base prices are not going through to Synxis. Vital to be fixed so that rates between Synxis Booking Engine and Mews match when children are involved.

    5 votes

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    1 comment  ·  Marketplace  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. We are able to create new accounting items (creating an order, adding a product to a reservation) but we cannot "Cancel" those items afterwards.

    We have an integration that creates items and we keep a reference to them, but we don't have the ability to cancel them when our own data requires it, so we get de-synced.

    Would it be possible to have this operation available through Connector API? It is something that can already be done in Mews Commander with the click of a button.

    13 votes

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  7. While an actual charge can be done, there is not a way to preauthorize a credit card tokenized within Mews via the Connector API. This would allow for integrations in the US to automatically topup the preauthorization's within Mews.

    6 votes

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  8. Creating hyperlink so that by simply clicking on travel agency confirmation number in MEWS we are guided directly to the reservation on the OTA’s website. Instead of copying the number and pasting it on Booking.com, Expedia, Hotelbeds… etc.

    4 votes

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    0 comments  ·  Marketplace  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Can you please develop option to send a manual push for selected rate codes? At present when sending a push it includes each existing rate codes and it slows the system down for an entire day!!

    2 votes

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    0 comments  ·  Marketplace  ·  Admin →
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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Full API connectivity to Microsoft Business Central

    5 votes

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    0 comments  ·  Marketplace  ·  Admin →
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  11. We manage local accommodation flats. The guest access to the rooms is done through a pin code that we send to the guest before the check in date. Our system is TESA Smart Air by Assa Abloy.
    Currently to send pins to the guests we have to manually input into the TESA system the room information, check in and check out date and guest name, generate the code and send to the guest This procedure is time consuming and error prone.
    Integration of Mews with Assa Abloy's TESA Smart Air access management system so that it is possible to automatically…

    2 votes

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    1 comment  ·  Marketplace  ·  Admin →
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  12. Integration with Outlook, so correspondence with the guest can be seen in the booking.

    4 votes

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    0 comments  ·  Marketplace  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    If you already use a centralised messaging tool that already connects to Outlook, it's also possible for the tool to sync correspondence onto a guest's reservation Notes. 

  13. When downloading Accounting Items through the API, it would be very useful to see the original currency and original amounts as well. We have some internal processes, where we need to see the original transaction details.

    One additional "section" in orderItems: OriginalAmount
    One additional "section" in paymentItems: OriginalAmount

    This would also save some round trips with cashier transactions as we would have the needed currency in one run.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion. It would also be great if you could shed some more light on the internal processes where the original currency information is needed! 

  14. Allow for integration to Event data in the region (e.g. fair dates, regional holidays)

    7 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. Hi Product Team,

    We are searching for the opportunity to get email notification from Mews when a client adds our app from Mews Marketplace to his account.

    Best regards

    2 votes

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    0 comments  ·  Marketplace  ·  Admin →
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  16. The new messages functionality is a huge improvement for guest communication. It would be very useful to have additional options like archive/delete, mark as unread and star messages from customers (or internally).

    4 votes

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  17. It would be great to the ability to add employees via the Connector API. This would allow for client to push their employee list from their own internal systems into Mews.

    2 votes

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  18. We need to see "Guarantee information" sent by the OTAs (especially booking.com) via the channel manager. This data is included in the xml file sent by the channel manager to Mews.

    Without seeing this information receptionist must open the reservation not only in Mews but also in booking.com to make sure whether the guest must pay at the reception or he/she already paid at the OTA and there is a virtual credit card available for the reservation.

    Someone might think that "Payment card" information is enough to know if the guest has to pay at the reception, since you can…

    1 vote

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Being able to manage and limit the amount of rooms selling on OTA's channels

    2 votes

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  20. Get Customers response requested by guest room key NFC UID

    As POS Operator I want to use a guest room key UID (16 digit Hex code e.g., 803687a2415404) to search for the guest on the POS so that do not have to ask for the guests room number and can use the same method to pay and justify a room posting.

    Given I greet a guest at the Hotel Restaurant when tap the guest room key on my POS mobile device (NFC reader) then the Interface response with customers details base on the guest room key UID.

    Given close a…

    1 vote

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