501 results found
-
Guest profile dropdown menu
Allow multiple email addresses and phone numbers to be saved in a guest profile, with a dropdown menu to select the preferred contact details for communication.
3 votes -
Add SourceId support to reservations/add (Connector API)
Current behaviour:
When a reservation is created through the Connector API (reservations/add), no Source is assigned. The reservation only carries Origin = "Mews Open API". The endpoint does not support a SourceId field, so there is no way to tag the reservation with the channel or source it actually came from.
By contrast, the Channel Manager API accepts a sources array in the reservation payload, and Mews assigns the source automatically. That capability simply doesn't exist on the Connector API side.
Why this is a problem:
We run our own booking engine built on the Connector API. Source codes are…
5 votes -
Room upgrade notification
Receive a notification, through a task or an email, when a guest purchases a room upgrade, rather than having to check the Action Log manually. This would reduce the risk of missed requests.
2 votes -
Official Model Context Protocol (MCP) server for Mews
AI assistants are becoming the way small properties run daily operations — checking availability, reviewing reservations, housekeeping status, and guest messages. Today every assistant needs a custom integration against the Mews Connector API, which also requires Enterprise API access that many small properties don't have.
An official Mews MCP server would let any MCP-compatible assistant (Claude, ChatGPT, Cursor, and others) connect to Mews through one standard protocol, with scoped permissions per property: read reservations, availability, and housekeeping; manage guest communications; and perform routine operations with the property's approval.
This would make Mews usable with modern AI tools without custom development,…
2 votes -
Expose Occupancy Override Adjustments via Connector API (rates/getPricing)
Problem
When using the rates/getPricing endpoint, the API currently returns pricing information such as EmptyUnitAdjustment and ExtraUnitAdjustment, but it does not expose the actual per-day occupancy override values configured in the
Mews Pricing screen.In Mews Operations, revenue managers can override occupancy adjustments for specific dates (for example, changing the negative adjustment applied for single occupancy on selected days). These overrides are visible in the UI but cannot currently be retrieved through the API.
This creates a gap between what is visible in Mews and what external systems can access.
Use case
We use the Mews API to feed pricing…
4 votes -
Upsell restrictions via Connector API
We're able to set restrictions on Upsells like "Do not show for" space categories. However, these restrictions aren't available via the Connector API.
1 vote -
e mail länger speichern
wir würden die E-Mails gerne längerals 3 Monate speichern, also mindestes bis der Gast anreist
1 vote -
Show locked rooms in Flexkeeping
When someone locks a room in Mews it needs to be transferred to flexkeeping. For highlighting and saving time when assigning rooms ahead of time.
1 vote -
Show locked rooms in Flexkeeping
When someone locks a room in Mews it needs to be transferred to flexkeeping. For highlighting and saving time when assigning rooms ahead of time.
1 vote -
Add Currencies array to Enterprises endpoint.
Currently, the Enterprises endpoint provides nearly all of the required data for retrieving information about properties within a portfolio using portfolio tokens. However, one important piece of information is missing: the Currencies array, which is currently available via the Configuration endpoint.
At present, retrieving property currency information from the Configuration endpoint requires specifying the EnterpriseId in the request. This means that for a portfolio containing, for example, 100 properties, a client would need to make 100 separate requests to the Configuration endpoint instead of a single request to the Enterprises endpoint. This significantly increases implementation complexity and the number of…
10 votes -
API to merge bills
In the Mews UI, when a guest has two open Bills that offset each other (e.g. one at -$63 and one at +$63), we use "Move" to combine them onto one Bill so it nets to $0.00, then close it. We can't find a Connector API endpoint that does this — only bills/close, bills/add, bills/update, and payment endpoints, none of which merge two Bills together.
2 votes -
native Schlage Encode integrations to allow for automated code delivery for keypad locks
We operate self-check-in properties using keypad locks and would like Mews to support native access code management and delivery for PIN-based locks.
Our ideal workflow would be:
Reservation is created in Mews
Mews automatically generates a unique guest access code
Code is assigned to the room and active only for the guest's stay dates
Mews automatically sends the code through Guest Journey messaging (SMS and email)
Code automatically expires at checkout
Guests do not need to download an app or use their phone as the keyMany independent hotels, motels, vacation rentals, cabins, RV resorts, and self-check-in properties utilize keypad…
3 votes -
Show the actual inspector in Housekeeping Allocation Week View
In the Housekeeping Allocation Week View, it would be very useful to see who actually marked a room as Inspected – even when that person was not originally assigned to the room.
In daily operations, rooms are often inspected by another housekeeper or supervisor than the person originally assigned. At the moment, the Week View does not reflect this, which means we cannot quickly see who actually performed the inspection.
The information already exists, but finding it requires going into the Cleaning Times Analytics or opening the individual room activity log. This works for auditing a single room, but it…
1 vote -
Erreur dans la prise en compte des produits d'une réservation
Actuellement les réservations qui transitent par un channel manager qui n'est pas Mews (d-edge dans notre cas) remontent avec des informations erronées. Les prix des produits et des nuitées ne sont pas affectés correctement et certaines nuitées ont des montants négatifs... Même si le montant total de la réservation est a priori (cela n'est pas certain de notre côté) correct, il est très chronophage et source d'erreurs de devoir modifier quasiment toutes les réservations pour avoir une répartition correcte des prix. Sans compter que cela engendre de nombreuses erreurs potentielles de CA, de statistiques, de rapports et empêche une bonne…
1 vote -
Intégration comptable et dématérialisation des factures : export des rapports Mews ou bien API ?
Au regard de l’arrivée de la réforme de la facture électronique, la responsabilité de l’émission du flux d’écritures depuis l’ERP relève de la compétence exclusive de l’éditeur. Quelle est l'approche préconisée pour l'intégration comptable dans le contexte de la dématérialisation des factures à partir du 1/9/2026 : export d'un rapport Mews ou bien accés aux données de facturation via l'API ?
1 vote -
Gutschein Interface
Wir melden uns im Namen unseres gemeinsamen Kundes Hotel Grossarler Hof:
Wir möchten das ADDITIVE Gutschein Tool vollständig an Mews anbinden und die darüber erstellten Gutscheine direkt im PMS verwalten und einlösen können.
Dafür wäre ein Interface in Mews erforderlich, in dem die aus dem ADDITIVE System übertragenen Gutscheine zentral angezeigt werden. Sichtbar sein sollten insbesondere der Gutscheincode, der ursprüngliche Gutscheinwert, das verfügbare Restguthaben, die Gültigkeit sowie der aktuelle Status.
Zusätzlich sollte es möglich sein, einen Gutschein einer Reservierung oder Rechnung zuzuordnen und vollständig oder teilweise einzulösen. Das verbleibende Guthaben und der Status des Gutscheins sollten dabei automatisch aktualisiert werden.
…
1 vote -
Buchungsbestätigung nach Annahme des Angebots
Wir versenden täglich Angebote über Mews an unsere Gäste. Sollten sie das Angebot nicht annehmen oder nicht darauf reagieren, erhalten wir die Benachrichtigung „Angebot abgelaufen“ bzw. „Optionsende erreicht“. Anschließend können wir dem Gast eine Erinnerung senden oder weitere Schritte einleiten.
Wenn der Gast das Angebot storniert, wird die optionale Buchung automatisch aus dem System entfernt. Doch was passiert, wenn der Gast das Angebot annimmt? Die Buchung wird zwar im System fixiert, wir erhalten darüber jedoch keine Benachrichtigung. Dadurch kann es passieren, dass bestätigte Buchungen im System übersehen werden.
Wir möchten die Gäste nach der Annahme kontaktieren, uns für die Buchung…1 vote -
Expose Issuer of Bills via Connector API (bills/getAll)
Expose the Issuer when you fetch Bills.
Then you can use that information to find out who created/issued the Bill.
This is also useful if you export Bills as Invoices so that it is possible to add 'Our Reference' on created Invocies in other systems.1 vote -
Telephone number make the field mandatory and block unsupported formatting before saving
We have trouble with synchronization between Best Western CRS and MEWS.
If you write certain phone number formats in the guest profile, including hyphens, which are not supported and this will prevent the reservation from syncing correctly to Best Western CRS.
If the reservation do not sync, Best Western can not see the reservation and can overbook the hotel.
We are having overbooking problems because of this.
Can we make the phone number field mandatory and block unsupported formatting before saving?
2 votes -
enhance get channel manager to work similar to get all reservations returning data for all reservations.
At the moment, the Get reservation channel manager details endpoint is designed with a couple of limitations:
• It supports a maximum of 100 reservations per request
• It requires a reservation ID array to be provided
it is practically impossible to use in for our dwh integration as we need to fetch this information for all reservations in MEWS.
So i suggest to make it same as get all reservationss endpoint returning all data for all reservations
1. The ability to make the reservation ID array optional, so the endpoint could behave similarly to Get reservations while returning only…1 vote
- Don't see your idea?