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  1. Webhook notification when a Resource Block is deleted. Currently, only creation/update webhook is provided.

    1 vote

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  2. Currently in MEWS you can set a diffusive overbooking strategy, meaning when overbooking in lower room type availability is taken out of higher room types. This to avoid overbooking on house level.

    However this is not forwarded to the channel manager. Meaning that even when MEWS is not bookable anymore, online on the OTA's we still are.

    It would be great if this feature would be pushed (automatically) to the channel manager as well (when MEWS strategy diffusive is chosen).

    9 votes

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Our desire is to only ever capture the public rates that are available via the Mews booking engine. However, the Distributor API has no flag to indicate rates that are and aren't mapped to the booking engine and we therefore have no means of filtering out non-public rates.

    2 votes

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  4. Is it possible to change the identifier from email to the actual guest name in Mews? When travel agent books, they use the same email account to make new bookings. When a new booking comes in from a agent in Synix or through our booking links the names of the actual guest changes. Since the system considers the email address the identifier, when the travel agent sends new reservations with the same email and a different name, the existing profile will be updated including the reservations it is connected with.

    1 vote

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  5. We need to see "Guarantee information" sent by the OTAs (especially booking.com) via the channel manager. This data is included in the xml file sent by the channel manager to Mews.

    Without seeing this information receptionist must open the reservation not only in Mews but also in booking.com to make sure whether the guest must pay at the reception or he/she already paid at the OTA and there is a virtual credit card available for the reservation.

    Someone might think that "Payment card" information is enough to know if the guest has to pay at the reception, since you can…

    1 vote

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    Hello from the Mews product team. 


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Being able to manage and limit the amount of rooms selling on OTA's channels

    2 votes

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  7. Add adult and child number parameters to deeplink supported parameters. It will be convinient to room booking chatbot. Client enter number of adults and children for search in chatbot and then receive results with booking engine link to continue booking process. For client will not be necessary enter person number twice (on chatbot and on MEWS sbooking engine site).

    7 votes

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  8. Dynamic packaging (add-ons) is unfortunately currently not supported on the interface between SynXis and MEWS. This functionality is very important as the hotels should be able to see in MEWS that a dynamic package has been booked and to distinguish between the room price and package itself.

    MEWS could you kindly reach out to Sabre to configure this within the integration as many hotels are asking for this feature currently?

    3 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. We should be able to have the option of offering mobile rates discounts in the booking engine such as most of booking engines and OTAs.

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  10. Currently occupancy or capacity information (adultCount, childCount) is only available in event data after the user has selected a room, however the data is available in the UI when the list of rooms is shown to the user.

    For 3rd party tools (like price comparisons widgets) that need to compare rooms with capacity information this presents a real data accuracy problem.

    If the data could be exposed on each availableRoom in the distributorAvailabilityLoaded event it would not only ensure the event is consistent with the UI but also improve the accuracy of third party tools.

    Screenshot: https://drive.google.com/file/d/1nRp9WVX7ECZMeBzHIQz2wANDPXyxmCma/view?usp=sharing

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  11. Currently we have:

    distributor.setLanguageCode(languageCode);
    distributor.setCurrencyCode(currencyCode);
    distributor.setStartDate(date);
    distributor.setEndDate(date);

    Can we please have:
    distributor.setAdults(5);

    9 votes

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  12. Be able to modifiy the product rate depending on the date booked. For example, if you have "Dinner" as a product and its price is changing depending on the day of the week (weekdays or weekends) or the period of the year (Christmas, August...) it is going to be awesome to be able to change its price for every single day you need to.

    6 votes

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  13. Hi Mews team,

    We are using Mews Distributor for our Pay on Arrival dates with activated 1% Pre-authorization on credit/debit cards.

    However, the Distributor states that customer will "pay" the 1%.
    For example, if the whole booking costs £350.00, the customer will be pre-authorized for £3.50.
    Mews Distributor currently states that the customer will "pay £3.50".

    This is incorrect, as full payment, not a remainder, will be taken on arrival.

    Can we please have the wording changed from "pay" to "pre-authorized" or similar.

    Thanks!

    4 votes

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  14. The booking engine always defaults to tomorrows date

    · Given that we are a seasonal property please can we default to our winter opening date... as irritating for people to search for rates over the period that we are closed

    5 votes

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  15. Would it be possible to pre tick the bow "I'd like to receive marketing updates"?

    3 votes

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    unlikely  ·  Aneta responded

    Hi Mewsers,
    pre-checked boxes for marketing updates do not constitute valid consent under GDPR. Implementing this option would unfortunately conflict with the law.

    Have a great day,
    Aneta

  16. Price shown on Booking engine is always in Euro first.
    This is not convenient for guests who book outside euro countries.
    If guests select their language then rates change in their selected currency automatically.
    It is so much easier for them to understand the price.

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  17. Adding an option for guests to make a donation (multiples of $2) to a selected charity (Red Cross or Regional Fire Association etc) at the booking Summary or Check out stage of their booking; similar to airlines and PayPal booking portals. Funds to be paid direct to the Charity bank account with your company reference for reporting.

    With all of the global crisis' people are trying to find ways to help and allowing our high traffic websites to be used as channels to be able to help would be a great tool. It would also allow for companies to promote…

    2 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  18. being able to attach multiple TA or company profiles

    4 votes

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  19. We want to be able to sell a product for example a tour/certain event/vouchers separately from a room reservation. We also want to be able to specifically choose certain dates when these products (tours) are available.

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  20. The hotel should be notified by email when a guest makes a modification or cancelation of his booking on Mews Distributor (same logic as when a guest makes a booking).

    18 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

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