307 results found
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Register preferred room in guest profile
Our regular guests have 1 or 2 favourite rooms which we want to book for them if available. This is not linked to specified room features, but they simply like the colour, layout or location in the hallway.
I see this has been requested before and stated as released with the room features, but this is not solving the issue.15 votes -
Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…26 votes -
Improve Guest Profile Merge Experience
Clients often perceive the system as slow or unresponsive during profile merges because:
Merging takes time — it takes some time before the merged profile disappears.
Pages do not auto‑refresh — After merging, it may require the user to manually reload to display the updated data, which can make the system appear broken or lagging.
12 votes -
notes based on ratecode or product
It would be nice to automatically set up notes in a reservationbased on ratecodes for example if an HB ratecode is booked that the note is added to ask for reservation time. Or if an product (ticket for event) is booked more information needs to be asked upon check in.
3 votes -
Note editing
Hi,
Since the new Mews version launched in Estonia on 15 October, it’s no longer possible to edit existing notes for the whole group.
We can still add a new note to all reservations in a group, but existing notes can only be edited one reservation at a time. This makes managing group notes more time-consuming.
Could you please restore the option to edit existing notes for the whole group?
1 vote -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
10 votes -
Development of linked profiles
Now we can link profiles together. A very good development.
As a next step, it would be helpful if we could not only use these links manually, but also automate the processes.For example, I create a new reservation. If I now want to add fellow travellers, I currently have to check the profile to see if there are any linked profiles, and then laboriously type in and search for the names of the linked profiles as before.
It would be advantageous if the linked profiles were automatically displayed in this step. Ideally with showing the saved relationship.
Adding them…23 votes -
Company Match & Merge visibility improvement – reduce duplicate company profiles in Mews
Although merge functionality exists, duplicate company profiles are not proactively surfaced or shown side-by-side for easy comparison. As a result, duplicate companies can remain unnoticed.
Please consider extending the same match and merge approach that is available for guest profiles to company profiles as well. The goal is to actively highlight potential duplicate companies and allow authorized users to review and merge them in a controlled way, similar to the guest profile matching workflow.
9 votes -
Add information regarding ”why” a member can not be registered
To improve the member recruitment process in Mews, specifically regarding rejected Loyalty program registrations, I propose implementing more detailed error feedback then a member has been denied Strawberry- membership.
The current system only indicates that the guest could not be registered for the Loyalty program, and not why it has been denied. But by including specific reasons for rejection, such as "Wrong format on phone number," "Guest is already a member," or "Missing address information," users would gain a clearer understanding of the issue. In this way, it will be easier to fulfil the registration when the user knows why…
3 votes -
note client
It would be useful to see the guest note automatically when we create a new reservation for that guest, under the generasl note.
1 vote -
Automatic removal of trailing spaces from the “Last name” and “First name” field in the guest profile
When creating a guest profile, it often happens that a trailing space is accidentally entered after the guest’s last name or first name. This space remains saved in the field.
In many other systems, such as CRM systems, trailing spaces are automatically removed. As a result, this can lead to data inconsistencies between systems when using integrations or synchronizing data.
It would be helpful if Mews automatically removed trailing spaces from the “Last name” and "First name" fields, either during data entry or when saving the guest profile. This would help improve data quality and ensure more consistent data across…
1 vote -
FEATURE REQUEST - ADD PAYMENT METHOD DURING GUEST PROFIL CREATION ON A RESERVATION
FEATURE REQUEST - ADD PAYMENT METHOD DURING GUEST PROFIL CREATION ON A RESERVATION
Hello Mews Team,
I would like to suggest adding an optional payment method field to the guest profile creation panel when creating a reservation.
The main benefit is ensuring payment automations work as intended. When a credit card is added to a guest’s profile after the reservation has been created, Mews always indicates that no credit card is linked to the reservation, preventing payment automations from running.
Given Mews’ strong focus on automation, the system should make it easy for properties to configure reservations correctly from the…
1 vote -
preferred space features
Please add "a quiet room" and "an inner courtyard room" to the options in the preferred space features.
1 vote -
Upload telephone numbers in Mews
When we have groups and upload names, nationality and emails it would be amazing to be able to upload the phone number as well (should be a relatively easy fix no?) instead of having to open 100+ profiles on bigger groups to upload phone numbers manually.
This is extremely time consuming and makes finding memberships much harder as many people have work and personal emails but the same phone number.
This would save Sales (or Groups) and Reception a lot of unnecessary manual work.
1 vote -
origines réservations
pouvoir rendre modulables les sources pour concorder avec celles de l'établissement
PARTICULIER / ENTREPRISE / AGENCE / TO / SITE WEB / OTA1 vote -
nationalité
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
Add an option to disable automated emails for a specific customer.
Add an option in the customer profile to disable certain automated emails (check-ins, reminders, etc.).
This would be useful for long-term, returning customers who do not want to receive recurring weekly emails.Ajouter une option dans le profil client permettant de désactiver certains emails automatiques (check-in, rappels, etc.).
Cette option serait utile pour les clients fidèles qui ne souhaitent pas recevoir des emails récurrents chaque semaine.7 votes -
Improve information displayed for payment requests in guest profiles
When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.
As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.
Proposed Improvements:
Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).
Update the message text to clearly reflect the context…
10 votes -
Option to show companions when pulling reservation reports
When I pull a group report, it only shows the owner of the reservation for every room in the block. I would love to have the report include the option to include all companions for every reservation on the report, as we often have clients ask for this type of reporting.
1 vote -
Placeholder in searchbar
A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
Furthermore, it would be great if you could search for several search terms at the same time to…5 votes
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