823 results found
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facture
Send an automatically email post stay with the invoice attached to this email.
It would avoid a manually process that occurs to many times.1 vote -
Propertie Notes connected to Profile
Property notes containing permanent information such as billing addresses, preferences, etc. should be visible in all future and past reservations.
1 vote -
Request for Custom Pre-Arrival Email Feature
Hi Mews team,
We would love a feature where we can create a custom email that is automatically sent to guests before check-in. Right now we are doing renovation work at our hostel, and some guests might experience a bit of disturbance. It would really help if we could send them a short info message before arrival, so they know what to expect or can cancel if they prefer.
At the moment we need to find every guest email manually and send individual messages, which takes a lot of unnecessary time. An automated pre-arrival email that we can edit ourselves…
1 vote -
Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.3 votes -
Booking Engine: Reduce Cart Abandonment by Shortening the Booking Journey
Current Flow >> Guests go through multiple steps:
""Dates → Room Selection → Rates + Upsell → Summary → Details → Payment Confirmation""
*Extra Pages create more opportunities for guests to drop off.
*For example, the Summary page seems to act as an extra confirmation step before entering guest details and payment.
*Fewer clicks and transitions mean less friction and fewer chances for abandonment.
*Combining certain pages/elements might also have a better customer experience.2 votes -
Booking cancellation email to property owner
Send cancellation confirmation email to property owner when guest cancel a booking by themselves. Or please remove the option of "Cancellation" on Mews App so guest must contact the property owner for cancellation request, otherwise, we have no way to know a guest has cancelled a booking and needs refund until she called us to chase for refund payment.
1 vote -
Company Address
Please add the option for guests to enter their company address during the check-in process on the Mews terminal.
1 vote -
Open Bill Error + Clearing Guest Data in a Portfolio or Multiproperty
When a portfolio includes more than 1 property, the current process requires checking each property individually to locate the open bill. Imagine a chain with 100+ properties. This approach is highly time-intensive and introduces unnecessary operational overhead.
Ideally, if the system detects an open bill anywhere in the portfolio chain, the error handling logic should surface the specific property ID with that open bill directly in the error message. This would significantly reduce manual effort, improve troubleshooting efficiency, and deliver a better user experience by providing actionable information upfront.
2 votes -
Email Templates: Add a separate publish step
Currently, you can only work on one active version of an email template at a time. Any changes you save are published after one hour.
With the new template system in particular, larger changes can’t always be completed in one go. (In the old system, you could work on the template offline until it was ready.)
Therefore, it might be better to support two template versions: one active version, and another draft version that can be worked on—possibly over several days. When the draft is finished, it can be published and take the place of the active template.
1 vote -
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte risulta LETTO solo 1 chat alla volta ed il contatore scala di 1 messaggio letto alla volta.
Ovviamente se io leggo una chat leggerò TUTTA la chat e sarebbe più veloce far risultare letta subito TUTTA la chat dal contatore facendo guadagnare molto tempo.1 vote -
Mailingen
Sommige mailingen worden automatisch gestuurd en kunnen niet uitgezet worden. We willen graag zelf bepalen welke mailingen worden verstuurd (automatisch of niet automatisch).
1 vote -
Functionality to Collect Complete Guest Profiles via SMS Invitation to the Guest Portal
We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.
To bridge this gap, we would like to propose a product improvement:
An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.This feature would:
Enable the collection of…
2 votes -
invoice
It would be nice to be able to attach images or PDF files to specific invoices, both as internal reference as well as for guests' purview, in case of forwarded costs from an external receipt - e.g.: an external laundry service that doesn't accrue any service fees from the hotel's side, but just gets posted 1:1 on the client's bill with 0% VAT.
1 vote -
booking engine script
Everyone has an AI chatbot, at that is going to be the future of all online operations. My suggestion is that Mews allows for a custom script (for a AI-chatbot widget) in the booking engine settings.
3 votes -
Editable instruction for guest with unavailable online check-out
Currently guested are asked to go to reception when they cannot complete the online check-out in the guest portal due to unbalanced bills.
We do not have a reception and that makes it very confusing for guests. We would like them to call or send us a message instead.
At this moment it is impossible to update this message that Mews automatically provides in the guest portal.1 vote -
implement a “+ / –” button so guests can select the desired quantity of certain products
It would be a great idea to implement a “+ / –” button in the Mews Booking Engine, allowing guests to select the desired quantity of certain products.
At the moment, products such as “baby cot”, “gym access”, or “room upgrade” are usually added as one unit, which makes perfect sense. However, for other types of products like soft drinks, mineral water, or snacks, the system still defaults to one unit, even though guests may want to purchase multiple quantities (e.g., 7 cans of Coca-Cola and 6 bottles of mineral water).
Adding a simple “+ / –” quantity selector next…1 vote -
Tasks auto filtered by user and/or department
We use Tasks and find it a very useful tool. However, at the moment, all staff who log in to Mews can see every Task, regardless of which person or department it has been assigned to. This increases the risk of something being overlooked. In addition, there are situations where you may want to comment on a Task addressed to, for example, management, and you don’t want everyone to be able to read it.
My suggestion is that Mews should be filtered so that each user only sees Tasks related to their own department/group and/or assigned directly to them.2 votes -
Users miss homepage link on hotel booking engine by Mews
Our Mews booking engine is connected to Trivago, Tripadvisor and Google Hotel Ads. When a user clicks the outbound link in this channels to he is landing on our mews booking engine.
If the user now wants to find out more about the hotel there is no link to our homepage! It would be easy for mews just to link the hotel logo with the respective homepage URL...1 vote -
Bildschirmschoner
Aktuell steht auf dem Bildschirmschoner der Tablets die für den Kiosk genutzt werden "hier einchecken". Daher nutzen die Gäste das Tablet aber nicht für den Check-out. Wir können den Bildschirmschoner auch nicht deaktivieren. Es wäre gut, wenn man den entweder individuell gestalten könnte oder auch die Check-out Funktion sichtbar ist.
1 vote -
direction
It would be nice to be able to move around the dynamic placeholders in the automated mails without being confined by "loops" - e.g. the directions to the specific rooms: for some guests the directions would be easier to "find" if they were right up there in the first box of the template, and not buried in the ethereal and elusive "reservation loop".
1 vote
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