236 results found
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Create a deadline for products booked via online check in
It would be great if we could introduce a cut-off time for services booked during online check-in. Sometimes guests check in on the same day, only a few hours before their arrival, which means we at the front desk may not have enough time to prepare the requested services in advance
1 vote -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
2 votes -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.
Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
1 vote -
Suppress the Booking abandoned email when the guest has already rebooked
Problem:
The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The…
1 vote -
Customize Booking Engines with different products
Currently, there is no way to customize different booking engines with different product selections and pricing.
For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.
This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.
1 vote -
Booking engine search from space category
During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.
It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.
At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…
1 vote -
Price calender in booking engine
Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.
3 votes -
More possibilities in the booking engine for the guest, especially for corporate bookers
Would be great if there are more possibilities in the bookingsengine for the guest, especially for corporate bookers. In terms of a: PO ref, special requests (which are returning on the booking confirmation for the guest), possibilities when booking out of a availability block through the bookingsengine. Now only 1 booker can book, but it's necessary to fill out an email address of the guest, which isn't always available.
2 votes -
Staatsangehörigkeit als Pflichtfeld in der Booking Engine
Da die Meldepflicht für Staatsbürger desselben Landes seit 01.01.2025 entfallen ist, müssen wir als Hotel keinen Meldeschein mehr unterschreiben lassen. Daher ist es zwingend erforderlich, die Staatsangehörigkeit schon im Buchungsvorgang abzufragen. Daher bitten wir euch umgehend, dass wir einstellen können, dass die Staatsangehörigkeit zum Pflichtfeld in der Booking Engine wird.
1 vote -
Product-display Control Across Different Booking Engines
We need the ability to control which products are shown in the different booking engines, instead of having the same setup across all channels.
Some of our partners use their own booking engine and offer special products. Therefore, we want to decide which products they can access and sell, while keeping others exclusive.
1 vote -
Display Portrait Photos Correctly
So far only landscape photos look good. But the landscape are cut.
1 vote -
No repetition of information
Do not ask for data that is already known (e.g., from a previous step or URL parameters). This also applies to the selected dates.
Avoid making visitors fill out the same form multiple times
1 vote -
Context-aware flow in the booking engine
From the package page → package preselected in the booking module, going directly to room selection. In this flow, the package comes before choosing a room type.
If someone selects a package with limited availability (such as the Easter package), it is important that this can be passed along so that a visitor can only select the valid dates for that package from the main domain.
From the room page → room preselected, with packages prominently displayed as optional add-ons (possibly in a separate step). At the moment, the packages are somewhat hidden.
The selected product should always remain visible…
1 vote -
Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
rates on booking engine
We offer a special 28 days rate. However based on the booking engine capabilities, this 28 day rate only shows up when someone looks to book for exactly 28 days. We need something on the booking engine that allows for a contextual note when someone searches, for example, 15 days, that there is a better price if you book 28 days
2 votes -
Customize the product order in the booking engine
I wanted to highlight the importance of being able to customize the order of products in the booking engine. When you have a large number of listings, it should be possible to manually choose which products appear at the top and are therefore shown to guests first.
This would be a valuable feature for properties that want to prioritize certain products
1 vote -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
Let customers enter a promo code on the rate page
Have a space to be able to add the promotion code on the rate page if customers have missed the initial search stage of the booking process.
1 vote -
Remplacer "Vous allez payer" (faux) par "Total de votre réservation" (vrai)
Sur l'interface de saisie des informations de carte bancaire il faut remplacer "Vous allez payer" par "Total de votre réservation" parce beaucoup d'hôtels ne demandent pas le paiement immédiat de la réservation.
C'est un véritable FREIN A LA VENTE.2 votes -
Link Vouchers to Specific Booking Engine Configurations
When creating vouchers, the “Booking engine URL” link on the voucher detail page always redirects to the property’s default Booking Engine configuration. For properties using multiple Booking Engines (e.g., one with rate comparison enabled and one without, or different configurations), it would be extremely helpful to have the ability to link a voucher to a specific Booking Engine configuration. This would allow more precise control over the guest experience
2 votes
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