874 results found
-
Automatic "Minor / Underage" Classification Icon
Description:
A classification icon that is automatically added to the guest profile, when adding the guest's information - visible next to the guest's name in the dashboards, guest profile, timeline ect.Similar to the "female" icon or other classification icons like "returning", "staff" or "blocklist".
This would help streamlining our operation, especially when dealing with groups like school/student groups as well as help identifying underage guests that booked individually (which is only possible under certain conditions to be in line with the law and requires different/additional steps upon check-in).
Why This Matters:
- better overview when dealing with groups
-…22 votes -
Extend Key Card Validity Post-Checkout for Improved Guest Experience
Dear Mews,
Currently, key cards expire at our fixed checkout time (11:00 AM), which can cause inconvenience for guests who need to retrieve luggage or personal items from their room shortly after checkout. This often results in unnecessary trips to the front desk or frustration when access is denied.
Proposal:
We’d like to propose introducing a configurable grace period (e.g., 30 minutes) after the standard checkout time, during which key cards remain active. This small change would significantly enhance the guest experience by providing flexibility and reducing friction during departure.Benefits:
- Guest Convenience: Guests can retrieve forgotten items without…14 votes -
Development of linked profiles
Now we can link profiles together. A very good development.
As a next step, it would be helpful if we could not only use these links manually, but also automate the processes.For example, I create a new reservation. If I now want to add fellow travellers, I currently have to check the profile to see if there are any linked profiles, and then laboriously type in and search for the names of the linked profiles as before.
It would be advantageous if the linked profiles were automatically displayed in this step. Ideally with showing the saved relationship.
Adding them…19 votes -
Allow Kiosk Check-in for Dirty Rooms
Enable guests to check in via the kiosk even if the assigned room is still marked as "Dirty" (e.g. early arrival). Add an optional feature to send an SMS to the guest once the room is cleaned and ready, informing them they can now go to the reception or receive their key.
37 votes -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
7 votes -
Improve Guest Profile Merge Experience
Clients often perceive the system as slow or unresponsive during profile merges because:
Merging takes time — it takes some time before the merged profile disappears.
Pages do not auto‑refresh — After merging, it may require the user to manually reload to display the updated data, which can make the system appear broken or lagging.
5 votes -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
39 votes -
Register preferred room in guest profile
Our regular guests have 1 or 2 favourite rooms which we want to book for them if available. This is not linked to specified room features, but they simply like the colour, layout or location in the hallway.
I see this has been requested before and stated as released with the room features, but this is not solving the issue.4 votes -
Improve information displayed for payment requests in guest profiles
When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.
As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.
Proposed Improvements:
Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).
Update the message text to clearly reflect the context…
9 votes -
Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
48 votes -
Add an option to disable automated emails for a specific customer.
Add an option in the customer profile to disable certain automated emails (check-ins, reminders, etc.).
This would be useful for long-term, returning customers who do not want to receive recurring weekly emails.Ajouter une option dans le profil client permettant de désactiver certains emails automatiques (check-in, rappels, etc.).
Cette option serait utile pour les clients fidèles qui ne souhaitent pas recevoir des emails récurrents chaque semaine.5 votes -
Check in form: "Issuing Authority" instead of "Issuing City"
The fields for travel documents / IDs currently contain a field labeld "Issuing city". However, this does not make any sense, because most passports and ID cards do not have a field "issuing city". Instead, as for example required by law in Austria, a field "Issuing Authority" would be required.
Therefore, I recommend to add a field "issuing authority" and make it default in jurisdictions where this is required to collect. Make "Issuing city" hidden or optional.5 votes -
Ready system for eID
With the upcoming introduction of an eID in Switzerland, the ID/Passport scanning function should be updated to be able to read QR codes and access Switzerland's eID system.
Also online check-in should allow guests to connect their eID if wanted, next to manually filling in all data.
10 votes -
In guest portal, to allow only the primary customer to consent to the verification of identity documents for all guests in the reservation
When primary customer consents to the verification/scanning of documents, all companions should then be allowed and asked to scan theirs during the online check in flow without having to be invited to do their online check in separately.
4 votes -
Placeholder in searchbar
A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
Furthermore, it would be great if you could search for several search terms at the same time to…4 votes -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes -
Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]10 votes -
Vostio
Wir brauchen eine Möglichkeit in Mews in unserem Schließsystem Vostio eine Duplikatskarte zu erstellen. Mit Mews ist es nur möglich, eine neue Schlüsselkarte zu erstellen so dass alle vorher erstellten Karten ungültig werden.
2 votes -
Ability to Restrict Certain Rate Codes from Kiosk Check-In
We need the option to block specific rate codes from being eligible for self check-in via the kiosk. Some rates require guests to check in at the reception in order to present valid identification and/or to pay using specific payment methods that are not supported by the kiosk
8 votes -
Telephone number as standard room list for excel export
Hi,
It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.
Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in…
3 votes
- Don't see your idea?