930 results found
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Guest portal notifications: Guest Messenger
When a message is sent via property to a guest using the "Guest Portal" in the new Guest Messenger area, the guest receives no notification a message is waiting for them. This causes the message to be missed and defeats the purpose of this platform. It ONLY works if the guest is currently in their portal or following up on a previous enquiry that they see/read the message. It would be great to send an email to the guest if they do not read the message after a certain time so properties have confidence messages are being seen by guests.
1 vote -
facture copie
Bonjour, nous souhaiterions recevoir le double de la facture proforma automatiquement sur notre adresse mail. En pdf de préférence. Plutôt que d'avoir à nous ajouter manuellement dans la facturation. Notre ancien logiciel le faisait et nous souhaiterions retrouver cette option. Merci par avance.
1 vote -
Configure sender email address for each mail template
Have the ability configure different sender emails on the email template level.
For example -
Bill sent - sent from [email protected]
Confirmation - sent from [email protected]16 votes -
Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
Improve information displayed for payment requests in guest profiles
When a customer completes a required pre-authorization in the booking engine, a payment request is automatically created and displayed on the guest profile. Currently, this payment request appears with the message “payment for reservation”, which can be misleading. Additionally, the payment request does not indicate which user or process created it.
As a result, it’s difficult to identify that the request originated from the pre-authorization process without manually cross-referencing timestamps within the system.
Proposed Improvements:
Display the user or system process that created the payment request (e.g., Booking Engine – Pre-Authorization).
Update the message text to clearly reflect the context…
10 votes -
Valet
Kunna ha Valet där gästen endast kan boka de tiderna vi lägger in och inte kunna boka när som helst på dygnet.
1 vote -
Improve Group Rooming List functionality
Add a Nationality dropdown, similar to the Gender dropdown or an autofill - people are skipping this detail as they don't know the 2-country code.
Allow an updated Rooming List to overwrite/re-upload the existing rooming list rather than manually changing each guest.
For group bookings, the downloaded Rooming List should keep the Role column as “Guest” for all rooms/beds, rather than defaulting everyone to “Owner”. This avoids having to manually change each row back to “Guest” to ensure the existing room/reservation names remain unchanged.
1 vote -
individuelle Meldescheine
Bei der Konfiguration der Meldescheine stößt das System aktuell an deutliche Grenzen. Laut Mews sind die Standardeinstellungen an die jeweiligen landesspezifischen Vorgaben angepasst – dies entspricht jedoch nicht der Praxis.
In Österreich ist die Erfassung der Daten aller Mitreisenden gesetzlich zwingend vorgeschrieben. Im Mews-Standard wird diese Abfrage jedoch nicht standardmäßig durchgeführt. Manuelle Anpassungen führen wiederum häufig zu Nebeneffekten, wie dem ungewollten Überspringen anderer notwendiger Datenfelder.
Anforderung / Lösungswunsch:
Wir benötigen eine flexible, allgemeine Einstellungsmöglichkeit für Meldescheine. Jeder Betrieb sollte die Erfassungsfelder – unabhängig vom Standort – individuell und verlässlich an die eigenen betrieblichen und rechtlichen Anforderungen anpassen können.Englisch /…
1 vote -
Option to show companions when pulling reservation reports
When I pull a group report, it only shows the owner of the reservation for every room in the block. I would love to have the report include the option to include all companions for every reservation on the report, as we often have clients ask for this type of reporting.
1 vote -
In guest portal, to allow only the primary customer to consent to the verification of identity documents for all guests in the reservation
When primary customer consents to the verification/scanning of documents, all companions should then be allowed and asked to scan theirs during the online check in flow without having to be invited to do their online check in separately.
5 votes -
one mail per group reservation
Would it be possible to make it optional to send emails for groups only to owner of the reservation and once? We now book rooms for groups all on 1 guestprofile. And when there are 8 rooms booked, this guest receives alle service emails 8 times.
3 votes -
Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.
Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
1 vote -
Placeholder in searchbar
A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
Furthermore, it would be great if you could search for several search terms at the same time to…5 votes -
Internals being visible on Reservation screen
Having important dietary information (for example) highlighted in the guest-profile recap would make the team’s daily work easier and help prevent details from being missed.
1 vote -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
4 votes -
Vostio
Wir brauchen eine Möglichkeit in Mews in unserem Schließsystem Vostio eine Duplikatskarte zu erstellen. Mit Mews ist es nur möglich, eine neue Schlüsselkarte zu erstellen so dass alle vorher erstellten Karten ungültig werden.
3 votes -
Please make only one option for upselling
Now there is the possibility in Mews for upselling, for offering products to customers and for service promotions. This is confusing for those handling the set-up for the online check-in.
1 vote -
Shortened URLs for sharing booking links
It would be really useful to have an option to shorten booking links directly within the platform, without having to rely on external websites like bit.ly or others. Currently, the booking link in Mews can get very long, which isn't ideal for sharing.
I think this addition would improve the user experience, making it more efficient and streamlined.
Thanks for considering this!
50 votes -
Suppress the Booking abandoned email when the guest has already rebooked
Problem:
The Booking abandoned email sends even when the guest has already completed a successful booking. The usual cause is a payment retry. A card is declined, the guest immediately books again with a different card, and the first attempt still auto-cancels as abandoned minutes later. The email then tells a confirmed guest to finish booking, and some guests reasonably conclude that the reservation being referenced is the good one they just made.A recent example from our property. The first attempt was created at 7:27 PM and payment did not complete. The guest rebooked successfully at 7:33 PM. The…
1 vote -
[email protected]
Feature Request: Email Draft/Error Notification
I would like to suggest a new feature.
Could we add a pop-up notification for emails that have not yet been sent? This would make it immediately visible when an email is still pending and not sended, giving users the opportunity to review and correct any mistakes, such as spelling or grammar errors.
I believe this would help prevent accidental mistakes and improve the overall quality of outgoing emails.
1 vote
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