875 results found
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Better space upgrade feature
Hello,
We would like to offer space upgrade during the online check in but the current feature is missing a few options in our opinion:
- We cannot be notified when a guest upgrades their room during the online check in
- Upgrades are hard to track and they do not appear on the planning (contrary to manual upgrades) .
- No report can indicate the additional revenue that we generated that way
- We would like to be able to put a time limit on upgrade availability (for example, no upgrades past 3PM the day of) as to not impact housekeeping planning too…
12 votes -
Tischreservierungen auch ohne Aufenthalt
Es wäre super, wenn man über ein Gastprofil einen Tisch reservieren kann, ohne dass eine Zimmerbuchung besteht. Aktuell müssen wir Gastdaten sowohl in Mews als auch in ResDiary einpflegen wenn wir Leistungen über Mews abrechnen und zusätzlich eine Tischreservierung benötigen.
1 vote -
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte
Riguardo alla lettura dei messaggi CHAT.. se un operatore clicca su una chat specifica magari con una conversazione di 10 domande o risposte risulta LETTO solo 1 chat alla volta ed il contatore scala di 1 messaggio letto alla volta.
Ovviamente se io leggo una chat leggerò TUTTA la chat e sarebbe più veloce far risultare letta subito TUTTA la chat dal contatore facendo guadagnare molto tempo.2 votes -
Functionality to Collect Complete Guest Profiles via SMS Invitation to the Guest Portal
We currently see that we are missing a significant opportunity to communicate with and obtain complete guest profiles for guests who book through traditional travel agencies. For these bookings, email addresses are often not provided — at best, we receive a phone number. This applies to approximately 70% of all our bookings.
To bridge this gap, we would like to propose a product improvement:
An automated SMS flow where guests without an email address receive an invitation to register in the guest portal, where they can then complete their contact details, including email.This feature would:
Enable the collection of…
3 votes -
invoice
It would be nice to be able to attach images or PDF files to specific invoices, both as internal reference as well as for guests' purview, in case of forwarded costs from an external receipt - e.g.: an external laundry service that doesn't accrue any service fees from the hotel's side, but just gets posted 1:1 on the client's bill with 0% VAT.
1 vote -
booking engine script
Everyone has an AI chatbot, at that is going to be the future of all online operations. My suggestion is that Mews allows for a custom script (for a AI-chatbot widget) in the booking engine settings.
3 votes -
Postleitzahl
es wäre super, wenn nach Eingabe der Postleitzahl die Stadt automatisch ausgefüllt wird.
4 votes -
Easy fixes to enhance the Guest Chat experience
- Clickable guest name in chat
It would be very helpful if the guest name in the chat header was clickable and linked directly to the guest profile.
Currently there is no direct way to access the profile of the guest you are chatting with.
The only workaround is:Copy the guest name → open a new tab → search for the guest → open the profile.
A direct link would save several steps and make handling chats much faster.
- Better visual contrast for unread chats
The difference between read and unread chats is currently too subtle.
It is difficult to…
1 vote -
Company Match & Merge visibility improvement – reduce duplicate company profiles in Mews
Although merge functionality exists, duplicate company profiles are not proactively surfaced or shown side-by-side for easy comparison. As a result, duplicate companies can remain unnoticed.
Please consider extending the same match and merge approach that is available for guest profiles to company profiles as well. The goal is to actively highlight potential duplicate companies and allow authorized users to review and merge them in a controlled way, similar to the guest profile matching workflow.
1 vote -
Pop-up when there's similar profiles
Easier to identify members or other profiles, for example, if there's a profile with the same phone number and name there should be a pop-up that shows a suggestion of the matching profile.
Also members with the same name and the card details, however, primarily the phone number.
It would minimize the amount of duplicates.
But also "force" the phone number into a specific format, meaning that it will deny if you have any spaces, etc.1 vote -
Improved Upgrade Confirmation for Guests who upgrade during Check In
Description:
We have encountered a recurring issue with guests misunderstanding the price of room upgrades during the online check-in process. In some cases, guests confuse the per-night upgrade price with the total price for their stay, leading to disputes at check-out.
To enhance clarity and prevent such misunderstandings, we suggest implementing an automatic upgrade confirmation email that clearly states:
The selected upgrade details
The final total price of the upgrade
A breakdown of costs if applicable
This confirmation email should be sent to both the guest and the hotel staff upon upgrade selection. This would allow front desk employees to…14 votes -
Allow an owner of a group reservation the ability to complete OCI for all other reservation within the same group
Allow an "organizer"/ single reservation owner from a group of reservations (all with their own owner) the ability to perform OCI and provide CC for incidentals for other reservations/owners in the same group of reservations.
Currently the owner of a reservation in the same group with different owners can only perform OCI for their own reservation and not on behalf of anybody else contained within that same group of reservations.
3 votes -
Having 3 bookables services together on the dashboard
I would like to have the option to see my 3 bookables services together on my dashboard instead of selecting them one by one.
1 vote -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
1 vote -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
Toggle for Reservation Wallet Pass in Guest Portal
Add a setting that allows properties to enable or disable the "Reservation Wallet Pass" (or Add to Wallet button) in the Guest Portal.
Problem:
Some clients do not want guests to see the “Add to Wallet” option (Apple/Google Wallet) because they don’t use QR codes, want to simplify the interface, or prefer different workflows. Right now, they have no way to hide it if they do not want to use it.Solution:
Provide a property-level toggle that controls whether the Add to Wallet button appears in the Guest Portal.Expected Impact:
>Gives properties more control over guest-facing features
>Reduces confusion…1 vote -
rate management tabs
It would be nice to be able to manually change daily rates like in a tab environment (enter amount -> Tab - >enter next amount etc.), confirming everything at once, maybe one and maybe 200 entry changes - without having to confirm for every single entry change while losing sight of it all (and time, and nerves...)
1 vote -
Guest Portal Link on Reservation
Add a way for us to copy the specific guest portal link on the reservation page. This would be useful for us to copy and send to guests on OTA chats when we don't have their email on file.
1 vote -
In today’s digital era, isn’t it time we broaden the ways we engage and communicate with our guests?
In today’s digital era, isn’t it time we rethink and expand the ways we communicate with our guests?
Relying solely on traditional channels like email and telephone may no longer align with how many travellers prefer to connect. From WeChat and Messenger to WhatsApp and other instant messaging platforms, guests increasingly expect to interact with hotels in the same seamless, real-time manner they use in their everyday lives.
If we truly aim to be guest-centric, we must meet them where they are, and not where we’re used to being.
7 votes -
nationality
When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.the possibility to edit multiple profiles at the same time to add nationality
12 votes
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