930 results found
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Allow custom "No availability" messages in the Booking Engine
We use a separate Mews Booking Engine for corporate guests, where rooms and rates are only available when a valid voucher code is entered.
However, when a guest forgets to enter their code, the Booking Engine simply displays the standard message:
"Unfortunately, there is no availability for the selected dates. Please try selecting different dates."
This is misleading, as the hotel isn't necessarily fully booked. The guest just needs to enter their voucher code to access the available rates.
Suggested improvement:
Allow properties to customise the "No availability" message for each individual Booking Engine.
For example:
"No availability found. If…
4 votes -
Make cancellation fees clearer when free cancellation is offered
The Mews Booking Engine currently displays "Free cancellation" while also showing a cancellation fee amount.
Although the cancellation policy and deadline are correct, the wording can be confusing. Guests see "Free cancellation" alongside a cancellation fee without a clear explanation that the fee only applies after the free cancellation deadline.
We're receiving quite a few questions from guests who find these two messages contradictory.
Suggested improvement:
Simply make the wording more explicit. For example:
"Free cancellation until 5 November 2026 at 14:45.
If you cancel after this deadline, a cancellation fee of DKK 1,327.04 applies."
The information is already available…
1 vote -
Email restrictions for Blocklisted guests
Currently, guests who are blocklisted will receive a post stay email. We would like to implement that no emails are sent to blocklisted guests as this encourages them to reach out after or leave a negative review.
Currently the only option is to remove the guests email which then affects operations in flagging these blocklisted guests if they book again.
1 vote -
Upload telephone numbers in Mews
When we have groups and upload names, nationality and emails it would be amazing to be able to upload the phone number as well (should be a relatively easy fix no?) instead of having to open 100+ profiles on bigger groups to upload phone numbers manually.
This is extremely time consuming and makes finding memberships much harder as many people have work and personal emails but the same phone number.
This would save Sales (or Groups) and Reception a lot of unnecessary manual work.
1 vote -
Weekly booking rate options. Currently there is only daily, hourly, and monthly.
Add the option for weekly stays. Currenlty there is only daily, hourly, or monthy. We are using MEWS for team member housing and rent is paid weekly to mirror the pay cycle. A weekly rate option would be very helpful.
1 vote -
Company name in Booking Engine
Add a field in the booking engine! We have about 50% business guests and each one of them needs an invoice with the company name on it. Having the possibility to enter the company name in the booking engine would make it so much easier for us upon checkin and checkout. Less invoice correction and more information about the guest upfront. Please upvote.
2 votes -
origines réservations
pouvoir rendre modulables les sources pour concorder avec celles de l'établissement
PARTICULIER / ENTREPRISE / AGENCE / TO / SITE WEB / OTA1 vote -
origines réservations
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
nationalité
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
notes based on ratecode or product
It would be nice to automatically set up notes in a reservationbased on ratecodes for example if an HB ratecode is booked that the note is added to ask for reservation time. Or if an product (ticket for event) is booked more information needs to be asked upon check in.
3 votes -
Share Digital Keys with Companions
Guests should be able to easily share Apple Wallet or Google Wallet digital key access with other guests on the same reservation.
We’re finding this is a common frustration for couples, where both guests expect to have their own key. Requiring this to be set up during online check-in is too restrictive.
Please make digital key sharing simple and available at any point during the stay .
2 votes -
Product per periode
Het zou leuk zijn wanneer producten per weekend te boeken zijn, zoals bijvoorbeeld een valentijnspakket of een product dat alleen beschikbaar is in de kerstvakantie zonder dat er dan een nieuw arrangement voor moet worden aangemaakt.
4 votes -
Guest portal notifications: Guest Messenger
When a message is sent via property to a guest using the "Guest Portal" in the new Guest Messenger area, the guest receives no notification a message is waiting for them. This causes the message to be missed and defeats the purpose of this platform. It ONLY works if the guest is currently in their portal or following up on a previous enquiry that they see/read the message. It would be great to send an email to the guest if they do not read the message after a certain time so properties have confidence messages are being seen by guests.
1 vote -
facture copie
Bonjour, nous souhaiterions recevoir le double de la facture proforma automatiquement sur notre adresse mail. En pdf de préférence. Plutôt que d'avoir à nous ajouter manuellement dans la facturation. Notre ancien logiciel le faisait et nous souhaiterions retrouver cette option. Merci par avance.
1 vote -
Automatic check-in only for the guests who have completed the online check-in form
We would like to have a solution for the automatic check-in from MEWS as follows:
For guests who have completed online check-in, Mews will automatically check in the unit.
For guests, who have not done the online check-in, have to do it in kiosk upon arrival.
At the moment we have a lot of guest communication and misunderstanding, why it is not possible to check-in in kiosk after set arrival time (in our case 3PM).
Thanks!2 votes -
Allow guests to join a hotel's loyalty programme during online check-in and kiosk check-in
Hotels currently miss a valuable opportunity to enrol guests into their loyalty programme during the digital check-in journey, particularly guests who booked through an OTA or have little interaction with reception staff.
As Online Check-in, Kiosk and Digital Keys become more widely used, hotels and motels are also losing one of the traditional front-desk touchpoints where staff would naturally recognise existing members, explain loyalty benefits and encourage non-members to join.
It would be great if Mews Online Check-in and Kiosk could include an optional, configurable loyalty recognition and enrolment step.
Suggested guest flow
Guest starts Online Check-in / Kiosk
…
2 votes -
Valet
Kunna ha Valet där gästen endast kan boka de tiderna vi lägger in och inte kunna boka när som helst på dygnet.
1 vote -
Improve Group Rooming List functionality
Add a Nationality dropdown, similar to the Gender dropdown or an autofill - people are skipping this detail as they don't know the 2-country code.
Allow an updated Rooming List to overwrite/re-upload the existing rooming list rather than manually changing each guest.
For group bookings, the downloaded Rooming List should keep the Role column as “Guest” for all rooms/beds, rather than defaulting everyone to “Owner”. This avoids having to manually change each row back to “Guest” to ensure the existing room/reservation names remain unchanged.
1 vote -
individuelle Meldescheine
Bei der Konfiguration der Meldescheine stößt das System aktuell an deutliche Grenzen. Laut Mews sind die Standardeinstellungen an die jeweiligen landesspezifischen Vorgaben angepasst – dies entspricht jedoch nicht der Praxis.
In Österreich ist die Erfassung der Daten aller Mitreisenden gesetzlich zwingend vorgeschrieben. Im Mews-Standard wird diese Abfrage jedoch nicht standardmäßig durchgeführt. Manuelle Anpassungen führen wiederum häufig zu Nebeneffekten, wie dem ungewollten Überspringen anderer notwendiger Datenfelder.
Anforderung / Lösungswunsch:
Wir benötigen eine flexible, allgemeine Einstellungsmöglichkeit für Meldescheine. Jeder Betrieb sollte die Erfassungsfelder – unabhängig vom Standort – individuell und verlässlich an die eigenen betrieblichen und rechtlichen Anforderungen anpassen können.Englisch /…
1 vote -
Ability to automatically send the final bill as a PDF attachment by email after checkout, with configuration per property
Problem:
Citybox uses custom-built self-service kiosks for guest check-in and checkout. These kiosks are integrated with the PMS through the API and perform several guest-facing actions without involvement from front office staff.A key limitation today is that when a guest checks out through our kiosk using the API, the final bill/receipt is not automatically sent to the guest by email.
As a result, guests frequently contact the hotel after checkout to request their receipt. Hosts then need to manually locate the reservation, generate the final bill, and send it by email. Across our properties, this creates unnecessary manual work…
5 votes
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