874 results found
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Improve Guest Profile Merge Experience
Clients often perceive the system as slow or unresponsive during profile merges because:
Merging takes time — it takes some time before the merged profile disappears.
Pages do not auto‑refresh — After merging, it may require the user to manually reload to display the updated data, which can make the system appear broken or lagging.
5 votes -
Skip "Blocklist" Customers in Guest Profiles Clearance
Mews currently allows automatic or manual clearance of inactive guest profiles. However, if a blocklisted guest becomes “inactive,” their profile can be cleared as well. Because the blocklist flag is tied to the profile’s email, deleting the profile can remove the blocklist — allowing the guest to book again.
Problem
Hotels risk losing important safety and security protections if blocklisted guests are cleared along with inactive profiles.Requested Enhancement
Please introduce a safeguard that ensures blocklisted guests remain blocked even when old or inactive profiles are cleared. This could be achieved by:- Automatically skipping blocked profiles during clearance, …
7 votes -
Email Editor: Space Category as a condition type in Dynamic Content
Currently, the Dynamic Content / Display Conditions feature in the new email editor supports segment-based conditions (e.g. trip.businessSegmentId). This is useful, but it does not cover one of the most common personalization use cases: showing different content depending on the booked room/space category.
We would like to request that space category (resourceCategoryId) is added as a native condition type in the Display Conditions UI — alongside the existing segment-based conditions.
Our specific use case:
We want to display a different room image in the Confirmation Letter depending on the guest's booked space category (e.g. Standard Room, Studio, Barrier-free). This would…3 votes -
Easy fixes to enhance the Guest Chat experience
- Clickable guest name in chat
It would be very helpful if the guest name in the chat header was clickable and linked directly to the guest profile.
Currently there is no direct way to access the profile of the guest you are chatting with.
The only workaround is:Copy the guest name → open a new tab → search for the guest → open the profile.
A direct link would save several steps and make handling chats much faster.
- Better visual contrast for unread chats
The difference between read and unread chats is currently too subtle.
It is difficult to…
1 vote -
Company Match & Merge visibility improvement – reduce duplicate company profiles in Mews
Although merge functionality exists, duplicate company profiles are not proactively surfaced or shown side-by-side for easy comparison. As a result, duplicate companies can remain unnoticed.
Please consider extending the same match and merge approach that is available for guest profiles to company profiles as well. The goal is to actively highlight potential duplicate companies and allow authorized users to review and merge them in a controlled way, similar to the guest profile matching workflow.
1 vote -
Pop-up when there's similar profiles
Easier to identify members or other profiles, for example, if there's a profile with the same phone number and name there should be a pop-up that shows a suggestion of the matching profile.
Also members with the same name and the card details, however, primarily the phone number.
It would minimize the amount of duplicates.
But also "force" the phone number into a specific format, meaning that it will deny if you have any spaces, etc.1 vote -
Register preferred room in guest profile
Our regular guests have 1 or 2 favourite rooms which we want to book for them if available. This is not linked to specified room features, but they simply like the colour, layout or location in the hallway.
I see this has been requested before and stated as released with the room features, but this is not solving the issue.4 votes -
Having 3 bookables services together on the dashboard
I would like to have the option to see my 3 bookables services together on my dashboard instead of selecting them one by one.
1 vote -
Create your own standard e-mail templates to be send manually
We have some standard e-mails to guests; i.e.
* if someone brings a dog, we send them a message where dogs are allowed and where to go for a walk
* if there is a party with possible noise on their booked date, we inform them in advance and offer them a free upgrade
* if they rent a bicycle, we explain them where to find this and how to return
etc.It would be great if we can set these as our own templates in various languages so we can send them from Mews as soon as we receive…
1 vote -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
Vostio
Wir brauchen eine Möglichkeit in Mews in unserem Schließsystem Vostio eine Duplikatskarte zu erstellen. Mit Mews ist es nur möglich, eine neue Schlüsselkarte zu erstellen so dass alle vorher erstellten Karten ungültig werden.
2 votes -
Toggle for Reservation Wallet Pass in Guest Portal
Add a setting that allows properties to enable or disable the "Reservation Wallet Pass" (or Add to Wallet button) in the Guest Portal.
Problem:
Some clients do not want guests to see the “Add to Wallet” option (Apple/Google Wallet) because they don’t use QR codes, want to simplify the interface, or prefer different workflows. Right now, they have no way to hide it if they do not want to use it.Solution:
Provide a property-level toggle that controls whether the Add to Wallet button appears in the Guest Portal.Expected Impact:
>Gives properties more control over guest-facing features
>Reduces confusion…1 vote -
Add products in the guest portal after check-in
If a guest has checked in online early in their journey, it would be nice if they can come back to the guest journey and add a product after they completed they online check in.
This means you can have guests checking in online for example just after their booking and they can manage their reservation in the guest portal. Do if they want to add an early checkin the day before, or order a late checkout during their stay, that they can do so in the guest portal.2 votes -
rate management tabs
It would be nice to be able to manually change daily rates like in a tab environment (enter amount -> Tab - >enter next amount etc.), confirming everything at once, maybe one and maybe 200 entry changes - without having to confirm for every single entry change while losing sight of it all (and time, and nerves...)
1 vote -
Telephone number as standard room list for excel export
Hi,
It would be amazing to have the phone number field as a standard as well as the email (already exists) on the Excel export list used for groups. Per now its not possible to load up these phone numbers like the emails etc and takes a lot of manual work to enter.
Many of our members have different work emails and emails registered on their memberships (as I am sure is the case for the majority of members through various hotel chains) but their phone number is a much better way to find memberships and already have this in…
3 votes -
Guest Portal Link on Reservation
Add a way for us to copy the specific guest portal link on the reservation page. This would be useful for us to copy and send to guests on OTA chats when we don't have their email on file.
1 vote -
Guest ID requirements should be configurable separately in Online Check in and Kiosk
Guest ID requirements should be configurable separately in Online Check in and/or Kiosk.
We should be able to turn on Guest ID scan in Online Check In only and not in Kiosk. At the moment ID scan is required in OCI and Kiosk or Kiosk ONLY. We are not able to use kiosks for ID scan, so it would be nice if we could capture IDs in OCI only.1 vote -
In guest portal, to allow only the primary customer to consent to the verification of identity documents for all guests in the reservation
When primary customer consents to the verification/scanning of documents, all companions should then be allowed and asked to scan theirs during the online check in flow without having to be invited to do their online check in separately.
4 votes -
Loyalty program
It would be amazing if the self check-in offered the option 'I want to become a Strawberry member' instead of 'I want Strawberry to send me promotional content'.
We would get many more new club members that way.
3 votes -
Let customers enter a promo code on the rate page
Have a space to be able to add the promotion code on the rate page if customers have missed the initial search stage of the booking process.
1 vote
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