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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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800 results found

  1. For a bookable service for space like parking or bike, or similar a guest /adult count doesn’t make sense. It should be possible to disable the adult count field in the booking engine for that bookable service somehow.

    See https://community.mews.com/how-do-i-2/how-do-i-setup-a-booking-engine-without-guest-count-1676 for reference

    2 votes

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  2. Disable automatic online check-out email when the customer has consecutive reservations or changes rooms. Detecting if the customer with the same email continues their reservation the next day should not send the online check-out email so that it is not duplicated.

    1 vote

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  3. all chats sent from the property should be a different colour than the guests message.

    When a chat has been answered it should move to another field of answered messages so it doesnt get mixed up with unanswered messages.

    possibility of accessing the chat through reservations and see previous conversation with a guest for example when checking them in.

    1 vote

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  4. Currently there seems to be no limit for the number of children you can search for... seems like a bug.

    The amount of children should be limited to the maximum room capacity of a search result for the number of adults.

    So if 5 adults can be accommodated in 3 rooms and these 3 rooms can in addition accommodate 6 children, this should be the cap (max).

    1 vote

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    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
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  5. Currently, it is not possible to send any notes or remarks with the quotations. The quotation is sent with one template (yes, it can be customized but this will affect all quotationss sent, and it should be addressed individuall). It would be useful if we could add a comment or a note each time we send a quotation so the guest can get more details.

    Practical example: When we are overbook, we like to send a new quotation instread of cancelling the roo. We woulc make an offer (optional reservation) to the guest with another room available. However, the guest…

    1 vote

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  6. We would like for the members to have different colors in the bookings depending on the membership level

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  7. We would prefer having the option for guest names to appear on the invoices (preferably next to the Logis numbers listed on the invoice)
    This would especially be useful for group reservations.
    When companies book for their employees, they often ask for invoices with guest names for their bookkeeping departments to be able to assign payments to individual employees. Having a company name on the invoice is fine.

    Do you think you could include this option in the near future?

    We have many requests for this and have been entering guest names in Notes on invoices, but all those solutions…

    2 votes

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. In the current Booking Engine, there is a confusing issue with how parent and child space categories are handled. Guests are able to select all beds (child spaces) within a dorm (parent space) and also select the dorm itself. However, when attempting to finalize the reservation, the system displays the following error:

    "We're very sorry, the highlighted categories are not available for the selected dates. Please select another category to proceed with your booking."

    This occurs because the system allows the selection of both parent and child spaces simultaneously, but fails validation only at the final step. This behavior is…

    8 votes

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  9. Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  10. Für uns wäre es ebenfalls wichtig, dass die Gäste im Buchungsvorgang bereits ihre Anschrift angebene müssen.

    1 vote

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  11. The {bill} placeholder is already available to add in the subject of the Bill sent email template, however this placeholder is not available for the body of the email. Adding the {bill} placeholder to the body of the email template, would give additional options to this email.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest portal  ·  Admin →
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  12. It would be really helpful to have a search bar for guest messages, making it much easier to find specific conversations. Currently, the search bar is located under "Internal Member." Additionally, it would be great if we could have the option to delete messages as needed.

    3 votes

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  13. Wir wünschen uns, dass automatisch erkannt wird, wie oft ein Gast schon im Hotel war und dass ab einem 5. Aufenthalt der Gast ein Stammgast ist und speziell markiert wird automatisch

    1 vote

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    idea to upvote  ·  0 comments  ·  Loyalty  ·  Admin →
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  14. Hilfreich wäre, wenn bitte das Bundesland im Gästeprofil automatisch anhand des Ortes bei den Gästeprofilen hinterlegt wird

    1 vote

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  15. Please allow for more customization in the Guest Portal, specifically the option to choose how guests are addressed, by first name or surname.

    8 votes

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  16. Add an address field in the booking engine so we can understand where our guests are coming from. Also helps with marketing efforts. If the PMS can then take this data and create a report showing states/countries that had the most amount of guests, that would be amazing.

    1 vote

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  17. When changing colors of placeholders, it still appears blue on gmail accounts. Would be great to allow the change of color to apply across all apps to make it more consistent with overall branding for each property

    1 vote

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  18. Many properties operate with a multitude of connections to distribution partners:-
    - Direct connectivity to Booking & Expedia (and I expect more in the future)
    - A channel Manager ex. SiteMinder to connect to all the others
    - A GDS / BE representing company like SynXis on behalf of Relais & Châteaux (RC) or Small Luxury Hotels (SLH)

    It should be possible when setting up Channel Managers (all of the above) or Distribution partners if this is a better terminology to indicate in the connection if a confirmation should be sent.

    I know that most OTA's will not allow for…

    1 vote

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  19. It would be very useful to have a function in Mews to duplicate tasks. When you would open a task and change its day, it would automatically create a new task instead of updating the existing one. Less clicks, more happy users.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest profile  ·  Admin →
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  20. Some third parties send reservation details in all capital letters. When merging profiles for these reservations, it would be nice to have an option to convert text to 'proper language', i.e. convert JOHN SMITH to John Smith. Staff are currently manually adjusting the text in these profiles.

    3 votes

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