934 results found
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General improvements for timeline
1) Display Availability Blocks (Allotments) on the Timeline
Availability blocks (allotments) should be visible on the timeline to provide a clearer overview of room availability and reservations. Displaying allotments directly on the timeline would make it easier to understand the overall booking situation at a glance.
2) Visual Indicators for Payment Status and Booking Source
Reservations should have clear visual indicators, such as color codes, to show their payment status and booking source
Using distinct colors or other visual indicators would make it much easier to identify key reservation details at a glance. This would improve the readability of the…
1 vote -
Move notes to the menu Bar
Notes should not be located under Properties, as managing them becomes particularly difficult when handling group bookings. If a note needs to apply to the entire group, all rooms must be selected to ensure the note is added to every booking. This becomes even more complicated when bookings are cancelled or additional rooms are added.
A clearer and more practical solution would be to have a dedicated Notes section in the menu bar, for example, next to Status. This would make notes easier to access, manage, and maintain across the entire group booking.
1 vote -
Note editing
Hi,
Since the new Mews version launched in Estonia on 15 October, it’s no longer possible to edit existing notes for the whole group.
We can still add a new note to all reservations in a group, but existing notes can only be edited one reservation at a time. This makes managing group notes more time-consuming.
Could you please restore the option to edit existing notes for the whole group?
1 vote -
Include Guest Notes and Guest Profile Notes in Mews BI
To date it is not possible to have an aggregated view of all the upcoming arrivals grouped by Guest Notes. At operational level is very important to know in advance guests needs and preferences. For this reason we ask to add in Mews BI the fields:
- Guest profiles notes
- Notes - classification
- Notes - content
- Loyalty codeIn this way we will be able to caputure guest needs in a unique view, with the possibility to filter, group and expert them.
2 votes -
Allow custom "No availability" messages in the Booking Engine
We use a separate Mews Booking Engine for corporate guests, where rooms and rates are only available when a valid voucher code is entered.
However, when a guest forgets to enter their code, the Booking Engine simply displays the standard message:
"Unfortunately, there is no availability for the selected dates. Please try selecting different dates."
This is misleading, as the hotel isn't necessarily fully booked. The guest just needs to enter their voucher code to access the available rates.
Suggested improvement:
Allow properties to customise the "No availability" message for each individual Booking Engine.
For example:
"No availability found. If…
5 votes -
Make cancellation fees clearer when free cancellation is offered
The Mews Booking Engine currently displays "Free cancellation" while also showing a cancellation fee amount.
Although the cancellation policy and deadline are correct, the wording can be confusing. Guests see "Free cancellation" alongside a cancellation fee without a clear explanation that the fee only applies after the free cancellation deadline.
We're receiving quite a few questions from guests who find these two messages contradictory.
Suggested improvement:
Simply make the wording more explicit. For example:
"Free cancellation until 5 November 2026 at 14:45.
If you cancel after this deadline, a cancellation fee of DKK 1,327.04 applies."
The information is already available…
1 vote -
Email restrictions for Blocklisted guests
Currently, guests who are blocklisted will receive a post stay email. We would like to implement that no emails are sent to blocklisted guests as this encourages them to reach out after or leave a negative review.
Currently the only option is to remove the guests email which then affects operations in flagging these blocklisted guests if they book again.
1 vote -
Upload telephone numbers in Mews
When we have groups and upload names, nationality and emails it would be amazing to be able to upload the phone number as well (should be a relatively easy fix no?) instead of having to open 100+ profiles on bigger groups to upload phone numbers manually.
This is extremely time consuming and makes finding memberships much harder as many people have work and personal emails but the same phone number.
This would save Sales (or Groups) and Reception a lot of unnecessary manual work.
1 vote -
Weekly booking rate options. Currently there is only daily, hourly, and monthly.
Add the option for weekly stays. Currenlty there is only daily, hourly, or monthy. We are using MEWS for team member housing and rent is paid weekly to mirror the pay cycle. A weekly rate option would be very helpful.
1 vote -
Company name in Booking Engine
Add a field in the booking engine! We have about 50% business guests and each one of them needs an invoice with the company name on it. Having the possibility to enter the company name in the booking engine would make it so much easier for us upon checkin and checkout. Less invoice correction and more information about the guest upfront. Please upvote.
2 votes -
origines réservations
pouvoir rendre modulables les sources pour concorder avec celles de l'établissement
PARTICULIER / ENTREPRISE / AGENCE / TO / SITE WEB / OTA1 vote -
origines réservations
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
nationalité
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
notes based on ratecode or product
It would be nice to automatically set up notes in a reservationbased on ratecodes for example if an HB ratecode is booked that the note is added to ask for reservation time. Or if an product (ticket for event) is booked more information needs to be asked upon check in.
3 votes -
Share Digital Keys with Companions
Guests should be able to easily share Apple Wallet or Google Wallet digital key access with other guests on the same reservation.
We’re finding this is a common frustration for couples, where both guests expect to have their own key. Requiring this to be set up during online check-in is too restrictive.
Please make digital key sharing simple and available at any point during the stay .
2 votes -
Product per periode
Het zou leuk zijn wanneer producten per weekend te boeken zijn, zoals bijvoorbeeld een valentijnspakket of een product dat alleen beschikbaar is in de kerstvakantie zonder dat er dan een nieuw arrangement voor moet worden aangemaakt.
4 votes -
Guest portal notifications: Guest Messenger
When a message is sent via property to a guest using the "Guest Portal" in the new Guest Messenger area, the guest receives no notification a message is waiting for them. This causes the message to be missed and defeats the purpose of this platform. It ONLY works if the guest is currently in their portal or following up on a previous enquiry that they see/read the message. It would be great to send an email to the guest if they do not read the message after a certain time so properties have confidence messages are being seen by guests.
1 vote -
facture copie
Bonjour, nous souhaiterions recevoir le double de la facture proforma automatiquement sur notre adresse mail. En pdf de préférence. Plutôt que d'avoir à nous ajouter manuellement dans la facturation. Notre ancien logiciel le faisait et nous souhaiterions retrouver cette option. Merci par avance.
1 vote -
Automatic check-in only for the guests who have completed the online check-in form
We would like to have a solution for the automatic check-in from MEWS as follows:
For guests who have completed online check-in, Mews will automatically check in the unit.
For guests, who have not done the online check-in, have to do it in kiosk upon arrival.
At the moment we have a lot of guest communication and misunderstanding, why it is not possible to check-in in kiosk after set arrival time (in our case 3PM).
Thanks!2 votes -
Allow guests to join a hotel's loyalty programme during online check-in and kiosk check-in
Hotels currently miss a valuable opportunity to enrol guests into their loyalty programme during the digital check-in journey, particularly guests who booked through an OTA or have little interaction with reception staff.
As Online Check-in, Kiosk and Digital Keys become more widely used, hotels and motels are also losing one of the traditional front-desk touchpoints where staff would naturally recognise existing members, explain loyalty benefits and encourage non-members to join.
It would be great if Mews Online Check-in and Kiosk could include an optional, configurable loyalty recognition and enrolment step.
Suggested guest flow
Guest starts Online Check-in / Kiosk
…
2 votes
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