944 results found
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Digital Key for Salto locks in Wallet
Hello,
Guests need to download an app, to use digital keys with salto. Can you please build an integration, so the guests can receive their keys in Apple or google wallet?
also it would be very nice, when f.e. a guest books a parking space in the garage, that he also gets automatically access to this door, but only when he has booked the product. This might also be interesting for wellness areas, so they can only go inside the wellness when they booked the wellness pass.
Thank you & BR1 vote -
note client
It would be useful to see the guest note automatically when we create a new reservation for that guest, under the generasl note.
1 vote -
Dynamic pricing for early/late check in/out on kiosk
It would be great if the kiosk could display dynamic pricing (relative price) for the Early/Late Check-Out fee. Currently, if an ECO/LCO product is created with a relative price, the kiosk displays a $0.00 fee. But if selected, the billing page shows the correct amount added to the bill. We run many hybrid style hostels-hotels where the one-price-fits-all pricing model does not work for us. Relative pricing would work great, especially on the Kiosk, where this is more likely to generate revenue! Thank you so much :)
1 vote -
Automatic removal of trailing spaces from the “Last name” and “First name” field in the guest profile
When creating a guest profile, it often happens that a trailing space is accidentally entered after the guest’s last name or first name. This space remains saved in the field.
In many other systems, such as CRM systems, trailing spaces are automatically removed. As a result, this can lead to data inconsistencies between systems when using integrations or synchronizing data.
It would be helpful if Mews automatically removed trailing spaces from the “Last name” and "First name" fields, either during data entry or when saving the guest profile. This would help improve data quality and ensure more consistent data across…
1 vote -
One digital key for multiple rooms or locks
Allow hotels to issue a single digital key with access to multiple selected rooms or locks.
For group bookings and full-property buyouts, guests often need access to more than one room. Keys restricted to a single room make digital access impractical and require physical-key workarounds.
Hotels should be able to select which doors each guest’s digital key opens, with access automatically activated and expired according to the reservation.
1 vote -
FEATURE REQUEST - ADD PAYMENT METHOD DURING GUEST PROFIL CREATION ON A RESERVATION
FEATURE REQUEST - ADD PAYMENT METHOD DURING GUEST PROFIL CREATION ON A RESERVATION
Hello Mews Team,
I would like to suggest adding an optional payment method field to the guest profile creation panel when creating a reservation.
The main benefit is ensuring payment automations work as intended. When a credit card is added to a guest’s profile after the reservation has been created, Mews always indicates that no credit card is linked to the reservation, preventing payment automations from running.
Given Mews’ strong focus on automation, the system should make it easy for properties to configure reservations correctly from the…
1 vote -
More conditional restrictions for upsells
More conditional restrictions to upsells (across all touch points).
Currently upsells can be restricted by space category and rate (not in Booking Engine).
It would greatly increased usefulness of upsells if they could be restricted based on other conditions such as stay length, date (e.g. Christmas - seasonal upsell), days of the week in stay (e.g. stay includes a Sunday, upsell Sunday lunch).
1 vote -
Configurable Additional Email Recipients for Automated Reservation Communications
Allow properties to configure additional recipients for automated reservation-related email communications, rather than limiting delivery to the Reservation Owner/Primary Guest only.
Problem Statement
Currently, automated guest communications such as the After Check-Out Email are primarily sent to the reservation owner. This creates challenges for properties where multiple stakeholders should receive guest communications, including:- Travel arrangers or executive assistants
- Company booking contacts
- Group coordinators
- Spouses or accompanying guests
- Property-defined operational contacts
- Guests who change ownership or contact information during the stay lifecycle
As a result, properties must manually forward communications or create workarounds outside of Mews.
Proposed Solution
Introduce a configurable…2 votes -
preferred space features
Please add "a quiet room" and "an inner courtyard room" to the options in the preferred space features.
1 vote -
Ordering - Spaces and FLOORS...!
Since we can put an ordering number to almost anything in the system, why ON GOD'S GREEN EARTH can we not put a custom ordering on spaces or floors?...
There's not only 1st, 2nd, 3rd etc., there's also mezzanine, parterre, high-parterre, underground B-somethings, *********/top/roof-whatevers... I have to use ABC prefixes on the floor names, just so that the Space Status report shows the floors in the intended number. And spaces! Why there's no custom ordering for spaces, if they're the main thing the system is about? If I have a M01 or a P02 room, they will NEVER show up…1 vote -
General improvements for timeline
1) Display Availability Blocks (Allotments) on the Timeline
Availability blocks (allotments) should be visible on the timeline to provide a clearer overview of room availability and reservations. Displaying allotments directly on the timeline would make it easier to understand the overall booking situation at a glance.
2) Visual Indicators for Payment Status and Booking Source
Reservations should have clear visual indicators, such as color codes, to show their payment status and booking source
Using distinct colors or other visual indicators would make it much easier to identify key reservation details at a glance. This would improve the readability of the…
6 votes -
Move notes to the menu Bar
Notes should not be located under Properties, as managing them becomes particularly difficult when handling group bookings. If a note needs to apply to the entire group, all rooms must be selected to ensure the note is added to every booking. This becomes even more complicated when bookings are cancelled or additional rooms are added.
A clearer and more practical solution would be to have a dedicated Notes section in the menu bar, for example, next to Status. This would make notes easier to access, manage, and maintain across the entire group booking.
5 votes -
Note editing
Hi,
Since the new Mews version launched in Estonia on 15 October, it’s no longer possible to edit existing notes for the whole group.
We can still add a new note to all reservations in a group, but existing notes can only be edited one reservation at a time. This makes managing group notes more time-consuming.
Could you please restore the option to edit existing notes for the whole group?
1 vote -
Include Guest Notes and Guest Profile Notes in Mews BI
To date it is not possible to have an aggregated view of all the upcoming arrivals grouped by Guest Notes. At operational level is very important to know in advance guests needs and preferences. For this reason we ask to add in Mews BI the fields:
- Guest profiles notes
- Notes - classification
- Notes - content
- Loyalty codeIn this way we will be able to caputure guest needs in a unique view, with the possibility to filter, group and expert them.
2 votes -
Allow custom "No availability" messages in the Booking Engine
We use a separate Mews Booking Engine for corporate guests, where rooms and rates are only available when a valid voucher code is entered.
However, when a guest forgets to enter their code, the Booking Engine simply displays the standard message:
"Unfortunately, there is no availability for the selected dates. Please try selecting different dates."
This is misleading, as the hotel isn't necessarily fully booked. The guest just needs to enter their voucher code to access the available rates.
Suggested improvement:
Allow properties to customise the "No availability" message for each individual Booking Engine.
For example:
"No availability found. If…
6 votes -
Make cancellation fees clearer when free cancellation is offered
The Mews Booking Engine currently displays "Free cancellation" while also showing a cancellation fee amount.
Although the cancellation policy and deadline are correct, the wording can be confusing. Guests see "Free cancellation" alongside a cancellation fee without a clear explanation that the fee only applies after the free cancellation deadline.
We're receiving quite a few questions from guests who find these two messages contradictory.
Suggested improvement:
Simply make the wording more explicit. For example:
"Free cancellation until 5 November 2026 at 14:45.
If you cancel after this deadline, a cancellation fee of DKK 1,327.04 applies."
The information is already available…
1 vote -
Email restrictions for Blocklisted guests
Currently, guests who are blocklisted will receive a post stay email. We would like to implement that no emails are sent to blocklisted guests as this encourages them to reach out after or leave a negative review.
Currently the only option is to remove the guests email which then affects operations in flagging these blocklisted guests if they book again.
1 vote -
Upload telephone numbers in Mews
When we have groups and upload names, nationality and emails it would be amazing to be able to upload the phone number as well (should be a relatively easy fix no?) instead of having to open 100+ profiles on bigger groups to upload phone numbers manually.
This is extremely time consuming and makes finding memberships much harder as many people have work and personal emails but the same phone number.
This would save Sales (or Groups) and Reception a lot of unnecessary manual work.
1 vote -
Weekly booking rate options. Currently there is only daily, hourly, and monthly.
Add the option for weekly stays. Currenlty there is only daily, hourly, or monthy. We are using MEWS for team member housing and rent is paid weekly to mirror the pay cycle. A weekly rate option would be very helpful.
1 vote -
Company name in Booking Engine
Add a field in the booking engine! We have about 50% business guests and each one of them needs an invoice with the company name on it. Having the possibility to enter the company name in the booking engine would make it so much easier for us upon checkin and checkout. Less invoice correction and more information about the guest upfront. Please upvote.
2 votes
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