846 results found
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travel company automatic settlement settings with VCCs
It would be nice that the option to skip automatic settlements that can be set for specific travel companies would actually WORK also when dealing with VCCs (virtual credit cards). Apparently the option works for every other payment method, but as soon as the system sees a virtual card POOF! "sorry, I cannot follow such a complicated train of thought, I have to try and charge the given card exactly as told in the payment policies, I don't care that you manually ordered me to skip the automatic settlements"... I mean - WHY?? :P
1 vote -
Email statement along with receipt upon check out
Automate for all guests to receive a statement with their receipt for payments and upon check out for their final payment
1 vote -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
1 vote -
Placeholder in searchbar
A placeholder character in the search bar would be great, as it would make it easier to search for names or companies when you are unsure how they are spelled.
For example, if I'm searching for Maximilian Meyer, but don't know whether the guest is listed in the system as Max or Maxi or Maximilian and how exactly the last name is spelled. In this case, I could enter Max% M%er, for example, and the system would give me the resulting options.
Furthermore, it would be great if you could search for several search terms at the same time to…1 vote -
Show availibility even if there is a stay length restriction
Currently the News Booking engine will show NO availivility for a full month when you click a date on a calendar that has no availability and a two night stay restriction.This is very misleading for someone trying to book as it show the full month is booked. Mews needs to fix this.
1 vote -
Option to hide the rate when sending a confirmation
Have the option to hide the rate, as well as the value of inclusions/products, when sending a confirmation to the client (in the context of a gift or a property-specific gift certificate that is not a voucher). Charges must remain associated with the guest profile and not with a company.
1 vote -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
1 vote -
Veranstalterlogin für Verfügbarkeitsblöcke
Da wir viele Anfragen von Veranstaltern bekommen, die die bereits gebuchten Zimmer innerhalb eines Verfügbarkeitsblocks inkl. Gastnamen wissen möchten, ist es für uns ein hoher Zeitaufwand immer wieder Namenslisten zu schicken und die noch verfügbaren Zimmer mitzuteilen.
Daher wäre es gut, wenn es de Möglichkeit gibt, dass sich der Organisator oder ein Brautpaar für diesen speziellen Block mit einem eigenen Zugang einloggen kann um so die bereits getätigten Buchungen zu sehen.Alternativ wäre ein Export gut, der alle Blöcke anzeigt mit den bereits gebuchten und den noch verfügbaren Zimmern. Aktuell sind diese Informationen im Export vom Verfügbarkeitsblock-Bericht nicht vorhanden
1 vote -
mail template for customized mail and upselling
Please add a few empty placeholder for customized mails.
Also, please add a mail template where you can offer more than one category at once. Guests should be able as well to choose the category they like by clicking or similar and not having to send an additional message to the hotel.
1 vote -
Mail templates for contracted business
It would be really useful to get a mail template for contracted business where it would be possible to display the different categories with the rates per night.
It should be considered that the payment details and cancellation policies for contracted business is different than indipendent travellers.
That would safe time for the staff and avoid misunderstandings too.1 vote -
Apply Voucher Codes to Service Promotions in the IBE
Description:
Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.Use Case:
We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
-Automatic rate adjustments based on the voucher.
- Accurate inventory management (via bookable services).
- Self-service booking for guests through…1 vote -
Extend Key Card Validity Post-Checkout for Improved Guest Experience
Dear Mews,
Currently, key cards expire at our fixed checkout time (11:00 AM), which can cause inconvenience for guests who need to retrieve luggage or personal items from their room shortly after checkout. This often results in unnecessary trips to the front desk or frustration when access is denied.
Proposal:
We’d like to propose introducing a configurable grace period (e.g., 30 minutes) after the standard checkout time, during which key cards remain active. This small change would significantly enhance the guest experience by providing flexibility and reducing friction during departure.Benefits:
- Guest Convenience: Guests can retrieve forgotten items without…13 votes -
facture
Send an automatically email post stay with the invoice attached to this email.
It would avoid a manually process that occurs to many times.1 vote -
Propertie Notes connected to Profile
Property notes containing permanent information such as billing addresses, preferences, etc. should be visible in all future and past reservations.
1 vote -
Request for Custom Pre-Arrival Email Feature
Hi Mews team,
We would love a feature where we can create a custom email that is automatically sent to guests before check-in. Right now we are doing renovation work at our hostel, and some guests might experience a bit of disturbance. It would really help if we could send them a short info message before arrival, so they know what to expect or can cancel if they prefer.
At the moment we need to find every guest email manually and send individual messages, which takes a lot of unnecessary time. An automated pre-arrival email that we can edit ourselves…
1 vote -
Enhanced Blocklist Notifications
Currently, the blocklist feature prevents blocklisted individuals from making new reservations.
However, if a guest is added to the blocklist after a reservation is already created and confirmed, the stay proceeds without any alerts or warnings.
Proposed Enhancement:
Introduce notifications that flag blocklisted accounts when an existing reservation is detected. This would allow hotels to take proactive measures—such as reviewing the booking or contacting the guest—to avoid accepting the stay.3 votes -
Booking Engine: Reduce Cart Abandonment by Shortening the Booking Journey
Current Flow >> Guests go through multiple steps:
""Dates → Room Selection → Rates + Upsell → Summary → Details → Payment Confirmation""
*Extra Pages create more opportunities for guests to drop off.
*For example, the Summary page seems to act as an extra confirmation step before entering guest details and payment.
*Fewer clicks and transitions mean less friction and fewer chances for abandonment.
*Combining certain pages/elements might also have a better customer experience.2 votes -
Booking cancellation email to property owner
Send cancellation confirmation email to property owner when guest cancel a booking by themselves. Or please remove the option of "Cancellation" on Mews App so guest must contact the property owner for cancellation request, otherwise, we have no way to know a guest has cancelled a booking and needs refund until she called us to chase for refund payment.
1 vote -
Company Address
Please add the option for guests to enter their company address during the check-in process on the Mews terminal.
1 vote -
Open Bill Error + Clearing Guest Data in a Portfolio or Multiproperty
When a portfolio includes more than 1 property, the current process requires checking each property individually to locate the open bill. Imagine a chain with 100+ properties. This approach is highly time-intensive and introduces unnecessary operational overhead.
Ideally, if the system detects an open bill anywhere in the portfolio chain, the error handling logic should surface the specific property ID with that open bill directly in the error message. This would significantly reduce manual effort, improve troubleshooting efficiency, and deliver a better user experience by providing actionable information upfront.
2 votes
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