800 results found
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Kiosk for multi-property
So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in
3 votes -
Be able to enter the address for each space category
We manage several holiday rental units and the different space categories have different addresses in two different cities.
Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.As the different space categories are located in two different cities, the fact that the address…
1 vote -
country
In the customer profile can the address field "Country" be stored as a mandatory field in Mews, not only the name?
1 vote -
Import Guest Historical Data
Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import
4 votes -
Alle Namen anreisender Gäste einer Buchung vorab abfragen
Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.
17 votes -
Restricted campaing code is not giving any information
When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"
At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.1 vote -
customize occupancy in the booking engine
We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.
For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.
13 votes -
Return limited guest profile data
It would be great if you can restrict the guest information that is returned for a certain AccessToken.
We have an inquiry that our customer wants to see limited guest profile data (only guest name and room number) in our software and not the whole guest information like addresses, communication information, etc...Therefore it would be helpful, when such a filter can be configured on Mews side.
1 vote -
Latvian translations in Kiosk and all guest journey buttons
Latvian translations in Kiosk and all guest journey buttons
1 vote -
Delete single guest profile - GDPR
We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.21 votes -
Update to new guest profile on existing booking
If we hold a multiple reservations under one profile until we have everyone's name, we should be able to update the reservation profiles without changing all the profiles and without having to cancel and rebook the reservation. Same goes for a guest with a room checking in tomorrow and then in 2 months if that guest can't make the booking, but gifts the stay to his brother, we should be able to change the profile attached and not change the name on the two months from now reservation.
3 votes -
Mews Kiosk Verbesserung der Deutschen Übersetzung
Manchesmal könnten die Gästeanweisungen des Kiosk besser formuliert sein mir ist aufgefallen:
Checkout fragt nach Raumtyp statt Zimmernummer
Check in fragt nach Kennung statt Ausweis
Und der Screensaver ist in diversen Sprachen nur mit Check In ein Allgemein verständlicherer Screensaver wäre sicher besser zb Check In & Check Out1 vote -
Space types to be displayed according to an specific priority
Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.
7 votes -
segments
At the moment you can only select one guest segment, ideally you would have the option to include more than one.
3 votes -
Mews Kiosk Product Translation
The Mews Kiosk currently only displays bookable products in the default language of the accommodation, regardless of the language selected at check-in.
It should be easy to implement the use of existing translations in the kiosk, as is already the case in the booking engine and online check-in. For a good guest experience, it is important that the entire guest journey can be implemented in multiple languages.
6 votes -
Placeolder for deposit amount in the "Automatic settlement failed" email
When we make a manual booking for a rate that requires a downpayment the "Automatic settlement failed" email is sent out if there is no credit card attached.
This, in itself, is a good thing. However it is often unclear for the guests how much they have to pay. They's have to find back the original booking confirmation (might have been months ago) and look through the rate description to figure out how much they have to pay.
A simple placeholder for the amount that the automatic settlement rule was supposed to have taken would be great for these cases.
1 vote -
Warning on cashlisted profiles in billing
Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.
2 votes -
BE allows creating optional reservations
Allow guests to create optional reservations in the Mews Booking Engine instead of directly confirming. This should trigger the quotation email allowing the guest to review the details of their stay, pay a deposit and confirm the reservation (applicable to long stay guests)
2 votes -
Preferred space features in timeline
We would like to see a guests preferred space features in the timeline. Possible to add those to the information that appears when you hover over a reservation in the timeline? And maybe also include a symbol that appears when a guests has preferred space features?
26 votes -
automatically delete empty space in front of guest name
When accidentally entered an space in front of a first- or lastname in the guest profile we would like MEWS to automatically delete this empty space.
p.a.:
Firstname: Max
Lastname: Mustermann
->
Firstname: Max
Lastname: Mustermann13 votes
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