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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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796 results found

  1. Option to book more than one property

    The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
    E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.

    1 vote
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  2. Connect a Chatbot partner to our guest journey.

    Include an external partner in our guest journey, so that you do not need to reply on every single post but it can be handled with AI

    7 votes
    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  3. Ability to limit available languages in the booking engine

    We want to restrain the possibility of the selection language in the Mews booking engine. For example, we only want that the client can utilize the English and Español version.
    Can you develop a function (check box in a list for example) which permit that ?
    Thank you for listening to our request.

    2 votes
    idea to upvote  ·  0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  4. Booking gaps

    Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  5. Option to remove the marketing opt-in at the online check-out

    Option to remove the marketing opt-in at the online check-out.

    4 votes
    1 comment  ·  Guest portal  ·  Admin →
    How important is this to you?

  6. for Reservations with a Booker, give the option to only email the customer the confirmation & Cancellation Emails

    As the title says, right now you have the option for Customer & Booker, Booker, or None. we would like to see Customer as an option. sometimes we need to confirmations to just go to the customers, and not spam our bookers with the confirmation and cancellation emails.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  7. Kiosk for multi-property

    So if a Hotel has central Reception, guest need to go through different Kiosk Systems. Nice would be if they can choose the property first and then check in

    3 votes
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  8. Be able to enter the address for each space category

    We manage several holiday rental units and the different space categories have different addresses in two different cities.
    Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
    We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.

    As the different space categories are located in two different cities, the fact that the address…

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  9. Import Guest Historical Data

    Before changing PMSs, luxury sector clients like to see how many times guests stayed previously, past rates, etc. which should be possible to import

    4 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  10. Alle Namen anreisender Gäste einer Buchung vorab abfragen

    Bitte bieten Sie die Möglichkeit, alle Gästenamen und die Aufteilung auf die Zimmer einzugeben, damit die Anreise gut vorbereitet werden kann (z.B. Kurkarten,...). Auch bei Stammgästen muss immer wieder der zweite Name neu eingetragen werden.

    24 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  11. Restricted campaing code is not giving any information

    When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"

    At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.

    1 vote
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  12. customize occupancy in the booking engine

    We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.

    For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.

    13 votes
    2 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  13. Return limited guest profile data

    It would be great if you can restrict the guest information that is returned for a certain AccessToken.
    We have an inquiry that our customer wants to see limited guest profile data (only guest name and room number) in our software and not the whole guest information like addresses, communication information, etc...

    Therefore it would be helpful, when such a filter can be configured on Mews side.

    1 vote
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  14. Latvian translations in Kiosk and all guest journey buttons

    Latvian translations in Kiosk and all guest journey buttons

    1 vote
    0 comments  ·  Kiosk  ·  Admin →
    How important is this to you?

  15. Delete single guest profile - GDPR

    We must be able to delete individual guest profiles in accordance with the GDPR guidelines.
    Example: Guests request an offer, cancel it and then request deletion. We need to delete according to GDPR, so we cannot delete the file immediately, but have an obligation to retain it.
    It would be nice if we could preset deletion in the file and then this happens automatically after the deadline has expired.

    23 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?

  16. Update to new guest profile on existing booking

    If we hold a multiple reservations under one profile until we have everyone's name, we should be able to update the reservation profiles without changing all the profiles and without having to cancel and rebook the reservation. Same goes for a guest with a room checking in tomorrow and then in 2 months if that guest can't make the booking, but gifts the stay to his brother, we should be able to change the profile attached and not change the name on the two months from now reservation.

    3 votes
    1 comment  ·  Guest profile  ·  Admin →
    How important is this to you?

  17. Space types to be displayed according to an specific priority

    Spaces are shown in the BE based on the rate group and cancellation policy. For a hostel with dorms, rooms and beds, this make the dorms and rooms to be displayed firt (more expensive) rather than the beds (less expensive) and potential customers are easily discouraged when they only look at the first elements shown. It would be helpful to choose wich space type show first regardless of the pricing configuration.

    9 votes
    1 comment  ·  Booking engine  ·  Admin →
    How important is this to you?

  18. segments

    At the moment you can only select one guest segment, ideally you would have the option to include more than one.

    3 votes
    0 comments  ·  Booking engine  ·  Admin →
    How important is this to you?

  19. Placeolder for deposit amount in the "Automatic settlement failed" email

    When we make a manual booking for a rate that requires a downpayment the "Automatic settlement failed" email is sent out if there is no credit card attached.

    This, in itself, is a good thing. However it is often unclear for the guests how much they have to pay. They's have to find back the original booking confirmation (might have been months ago) and look through the rate description to figure out how much they have to pay.

    A simple placeholder for the amount that the automatic settlement rule was supposed to have taken would be great for these cases.

    1 vote
    0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  20. Warning on cashlisted profiles in billing

    Guests that are marked with cashlist also need the same warning in billing, as the blocklisted guests get.

    2 votes
    0 comments  ·  Guest profile  ·  Admin →
    How important is this to you?
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