837 results found

1. Optional 'Display marketing email opt-in' for Canada

   Disabling the “Display marketing email opt-in” option in Registration card configuration is only applicable to the registration card pdf. We were expecting that the “I’d like to occasionally receive marketing updates…” check-box would not show in the Booking engine, Online check-in and Kiosk. In Canada, any purchase would imply soft consent if we don't explicitly show the check box.

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2. Confirmation of products purchased after online/kiosk check in

   Guest is not getting any type of confirmation email after onlineor kiosk check in about the products purchased after after booking. For example if guest purchased products during kiosk check in, thet should be listed in Check in confirmation email. Currently, guests have no track of products purchased in Guest experience

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3. Sorting Customer Profiles by surname

   I wish we had the possibility to sort the "customer profile" list by names.

   When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.

   It is also annoying for the returning guests if we did not manage to merge them in advance of arrival, and they has to give all the contact information and register a payment card over and over again.

   We need to merge them to collect all the information in one profile to have control, and to not get too many profiles for one person.

   If we could sort the customer list by surnames - it would save us for so much manual work! The way we do it today: We have to check ALL upcoming guests and their profiles, search for duplicates, and merge them. For us this can be approx. one thousand names and profiles every week.

   Just a few of the profiles appears in "Match and Merge". This takes up a lot of our time.

   If we could sort the customer list, we would easily see that we have 5 profiles with the same name/payment card/contact information etc., and merge them easily without all the manual detective work.

   I wish we had the possibility to sort the "customer profile" list by names.

   When customers book a room with us through some of the booking sites, it automatically creates a brand new profile. So we can have one guest with: multiple upcoming- and past bookings, but he has them spread over 8 different profiles. This makes it hard to find bookings, payments, bills and contact information. It is important for us to merge them, so we can collect all his information on one profile.

   It is also annoying for the returning guests if we did not manage to merge… more

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4. Limited booking offer / Limite de réservation

   Bonjour,

   Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

   🎯 Objectif :
   Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

   🔧 Fonctionnalité souhaitée :
   Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

   Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

   Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

   Notification interne quand le quota est presque atteint.

   ✅ Bénéfices :
   Meilleure gestion des offres limitées (événements, repas, massages, etc.).

   Évite les surréservations.

   Augmente l’efficacité opérationnelle avec les partenaires.

   Permet de créer un sentiment d’urgence chez les clients (effet marketing).

   Améliore le contrôle des ventes sans avoir à faire un suivi manuel.

   Hello,

   I would like to suggest an improvement that would allow us to set a maximum number of reservations for a specific offer, product, or package.

   🎯 Goal:
   Automatically limit the sales of an offer once a defined quota is reached (e.g. 10 bookings maximum for a promotion, meal package, activity, or special event).

   🔧 Requested Feature:

   Ability to define a maximum number of reservations for each offer or product.

   Once the threshold is reached, the offer is either no longer bookable or automatically hidden.

   Option to reset the counter manually or automatically (e.g. daily, weekly, or monthly).

   Internal notification when the quota is nearly reached.

   ✅ Benefits:

   Better management of limited availability offers (events, meals, massages, etc.).

   Prevents overbooking.

   Improves operational efficiency with external partners.

   Helps create a sense of urgency for guests (marketing effect).

   Enhances sales control without requiring manual monitoring.

   Bonjour,

   Je souhaiterais suggérer une amélioration permettant de définir un nombre maximum de réservations pour une offre, un produit ou un forfait spécifique.

   🎯 Objectif :
   Limiter automatiquement les ventes d’une offre dès qu’un certain quota est atteint (ex. : 10 réservations maximum pour une promotion, un forfait avec repas, une activité ou un événement spécial).

   🔧 Fonctionnalité souhaitée :
   Pouvoir définir un nombre maximal de réservations pour chaque offre ou produit.

   Une fois le seuil atteint, l’offre devient non réservable ou est masquée automatiquement.

   Option de réinitialisation manuelle ou automatique du compteur (ex. : chaque jour, semaine ou mois).

   … more

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5. Exportation des rapports MEWS en PDF

   📩 Subject: Feature Request – PDF Export for MEWS Reports
   Hello,

   I would like to submit a feature request regarding the use of reports in MEWS.

   📊 Current Issue:
   At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:

   are not visually appealing;

   can be difficult to use quickly for internal presentations or sharing with collaborators.

   In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.

   ✅ Suggested Improvement:
   Enable the direct export of reports from MEWS in PDF format, with a clear and professional layout that retains any filters applied in the interface.

   This would allow:

   significant time savings,

   improved readability and presentation,

   smoother communication both internally and externally.

   Thank you very much for considering this request,
   Flore Colmant

   Bonjour,

   Je souhaite soumettre une suggestion d’amélioration concernant l’utilisation des rapports dans MEWS.

   📊 Problématique :
   Actuellement, les rapports générés dans MEWS ne peuvent être exportés qu’en formats Excel ou CSV, qui sont :

   peu esthétiques visuellement ;

   parfois difficiles à exploiter rapidement pour des présentations internes ou des partages avec des collaborateurs.

   Dans un cadre professionnel, nous avons souvent besoin de transmettre ces rapports à des partenaires, à la direction ou à d’autres départements — et un format PDF clair, structuré et prêt à l’envoi serait beaucoup plus adapté.

   ✅ Amélioration souhaitée :
   Permettre l’exportation directe des rapports MEWS en PDF, avec une mise en page soignée, lisible et professionnelle, tout en gardant les filtres appliqués dans l’interface.

   Cela permettrait :

   un gain de temps significatif ;

   une meilleure présentation des données ;

   une utilisation plus fluide à l’interne comme à l’externe.

   Merci beaucoup pour votre attention,

   📩 Subject: Feature Request – PDF Export for MEWS Reports
   Hello,

   I would like to submit a feature request regarding the use of reports in MEWS.

   📊 Current Issue:
   At the moment, reports generated in MEWS can only be exported in Excel or CSV formats. These formats:

   are not visually appealing;

   can be difficult to use quickly for internal presentations or sharing with collaborators.

   In a professional setting, we often need to share these reports with partners, management, or other departments — and having a clean, structured, and ready-to-send PDF format would be far more suitable.

   ✅ Suggested Improvement:
   Enable… more

   2 votes

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6. Exportation de la checklist des produits

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have the ability to export a daily (or customizable) checklist of products linked to reservations, including:

   Guest name

   Stay dates

   Room number

   Type and quantity of products

   Scheduled usage date (if applicable)

   A simple export in Excel or PDF would greatly improve our efficiency and strengthen collaboration with our partners.

   Thank you for your attention :)

   Bonjour,

   Je souhaite soumettre une demande d’amélioration concernant la checklist des produits dans MEWS.

   🧾 Problématique :
   Nous utilisons régulièrement des forfaits incluant des produits (repas, massages, activités, Livraison etc.) fournis par des partenaires externes.
   Actuellement, il est impossible d’exporter facilement la checklist des produits liés aux réservations dans un format exploitable (Excel ou PDF).

   Cela nous empêche :

   de transmettre clairement la liste des prestations à nos partenaires chaque jour ;

   de faire un suivi logistique efficace des services à fournir ;

   de réduire les erreurs et oublis côté partenaires.

   ✅ Amélioration souhaitée :
   Avoir la possibilité d’exporter une checklist quotidienne (ou personnalisable) des produits liés aux réservations, incluant :

   Nom du client

   Dates de séjour

   Numéro de chambre

   Type et nombre de produits

   Date d’utilisation prévue (si applicable)

   Un simple export en Excel ou PDF nous permettrait de gagner énormément en efficacité et de renforcer la collaboration avec nos partenaires.

   Merci de votre attention :)

   Product Checklist Export

   Hello,

   I would like to submit a request for improvement regarding the product checklist feature in MEWS.

   🧾 Current issue:
   We regularly offer packages that include products (meals, massages, activities, deliveries, etc.) provided by external partners.
   Currently, it is not possible to easily export the product checklist linked to reservations in a usable format (Excel or PDF).

   This prevents us from:

   Clearly communicating the list of services to our partners each day;

   Effectively tracking the logistics of services to be delivered;

   Reducing errors and omissions on the partners’ side.

   ✅ Requested improvement:
   We would like to have… more

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7. Génération de coupons repas et autres forfaits

   Hello,

   I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

   🧾 Current issue:
   Our property regularly offers packages that include meals (breakfast, dinner, etc.).

   At the moment, MEWS does not offer any native functionality to:

   Automatically generate individual or grouped meal coupons for each reservation;

   Clearly and visually display the included packages at check-in;

   Simplify the printing or distribution of these coupons to guests.

   This results in:

   Frequent omissions of manually prepared coupons;

   A significant manual workload for the front desk team, who must constantly switch between MEWS products and external documents.

   🎯 Requested improvement:

   We would need a feature that allows:

   Automatic generation of meal coupons based on the products added to a reservation;

   A grouped or daily print option by stay date or service (breakfast/dinner);

   Easy visibility and retrieval of these coupons in the check-in interface.

   Goals:

   Reduce errors and improve the guest experience;

   Ease the administrative burden on staff;

   Optimize package sales by streamlining the process.

   Please let me know if such improvements are being considered or if any workarounds currently exist :)

   Bonjour,

   Je souhaite soumettre une demande d'amélioration concernant la gestion des forfaits repas dans MEWS, ainsi qu’une fonctionnalité cruciale qui manque actuellement : la génération de coupons.

   🧾 Problématique actuelle :
   Notre établissement utilise régulièrement des forfaits incluant des repas (déjeuner, souper, etc.)

   Actuellement, il n’existe aucune fonctionnalité native dans MEWS pour :

   • générer automatiquement des coupons repas individuels ou regroupés pour chaque réservation ;

   • afficher visuellement et clairement les forfaits inclus au moment du check-in ;

   • simplifier l’impression ou la distribution de ces coupons au client.

   Cela entraîne :

   • des oublis fréquents de coupons fait main à remettre.

   • une charge manuelle importante pour l’équipe de réception, qui doit constamment jongler entre les produits MEWS et des documents externes ;

   Amélioration souhaitée :

   Nous aurions besoin d’une fonctionnalité permettant :

   • de générer automatiquement des coupons repas à partir des produits ajoutés dans une réservation ;

   • d’avoir une option d’impression groupée ou quotidienne par date de séjour ou par service (déjeuner/souper) ;

   • de rendre ces coupons visibles et faciles à retrouver dans l’interface de check-in.

   Objectifs :
   - Réduire les erreurs et améliorer l’expérience client.
   - Alléger la charge administrative des équipes.
   - Optimiser les ventes de forfaits en rendant le processus plus fluide.

   Merci de me tenir informée si de telles améliorations sont envisagées ou si des solutions de contournement existent :)

   Hello,

   I would like to submit a request for improvement regarding the management of meal packages in MEWS, as well as a crucial missing feature: the generation of meal coupons.

   🧾 Current issue:
   Our property regularly offers packages that include meals (breakfast, dinner, etc.).

   At the moment, MEWS does not offer any native functionality to:

   Automatically generate individual or grouped meal coupons for each reservation;

   Clearly and visually display the included packages at check-in;

   Simplify the printing or distribution of these coupons to guests.

   This results in:

   Frequent omissions of manually prepared coupons;

   A significant manual workload for the front… more

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8. Los link para realizar el check in online caducan a las 4 semanas y la mayoria de las reservas son realizadas con una antelacion superior,

   Propongo ampliar el plazo de caducidad del link de check in en linea de 4 a 8 semanas para facilitar el proceso de registro a los clientes que hacen una reserva con anterioridad

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9. Bookable services that are offered via "Service promotions" on the Online check-in flow should also be available on the Kiosk check-in flow!

   We're currently able to sell additional bookable services to guests if they elect to use the online check-in module (using the "Service promotions" feature), however we can't offer these same services to guests if they elect to use the Kiosk check-in module. This makes no sense. We would suggest adding a "During Kiosk check-in” check-box option in Service promotions > Promotion settings > Offer to customer* to supplement the current “In booking engine” and “During online check-in” options that are already offered.

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10. Booking Engine: Display Rate Comparison Improvements

    Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

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11. Display Rate Comparison Improvements

    Current Rate Comparison Box in the Booking Engine does not pull data from the OTA's URL leaving room for human error especially when accounting for complex promotions and rate parity from the OTA's website.

    If one is to use it properly, they must post a percentage adjustment in the "Competitor price relative adjustment" field to display the difference in prices.

    Using the OTA URL, this should be able to complete the info in the box therefore push for more direct bookings.

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12. nationality

    Booking Engine: Can 'Nationality' be configurable as optional?

    3 votes

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13. Soft opt-in marketing

    We'd like to adopt the 'soft opt-in' marketing model whereby bookers are automatically subscribed to our marketing database unless they specifically opt-out at the point of booking. This would require the current wording to be changed (ideally editable by us), and the checkbox to be ticked as default (or change to tick to opt-out).

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14. More Customer profile filters

    Request: ensure "alphabetical" order is a filter in the customer profile list

    4 votes

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15. Double authentification (booking engine)

    There is currently no double authentication on the Mews booking engine. If a customer makes a mistake with their email address when booking, they will not receive any of the scheduled messages.

    This can cause confusion and doubts as to whether a booking has actually been made.

    This is a very common feature.

    I suggest integrating double authentication (twice the email address) at the end of the booking process on the booking engine.

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16. Upgrades in Mews Kiosk

    We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking and what the higher room type would cost to book anew today, which is 80 EUR.

    We need to be able to set a fixed upgrade cost between the different room types or, alternatively, have it based on the difference between today's price of the lower room type and today's price of the higher room type.

    The upgrade cost also needs to be an add-on product and not recalculate the room price due to commissions, contracted rates, etc., where accommodation and upgrades should be separable, as the guest does not necessarily pay for both. This would also help in upselling reporting if accommodation and upgrades can be kept separate.

    We are experiencing difficulties in implementing the upgrade function in the Mews Kiosk because the pricing becomes incorrect. For example, a guest books a Standard Room for 100 EUR when the room pricing is low. Upon arrival, the daily rate has increased to 160 EUR. The price difference to the next room category is 20 EUR. If the guest had gone to the reception, they would have been offered an upgrade for the difference of 20 EUR. However, in the Mews Kiosk, the guest is offered an upgrade for the difference between the confirmed price at the time of booking… more

    2 votes

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17. Adding an additional filter on the Guest profil report

    Could you please add on the report of the Guest profil an additional filter in order to see the name of the fidelity code. Thank you

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18. Extend inactivity timeout period during Kiosk check-in.

    Many guests need a little more than a minute + 30 seconds 'are you still there' - countdown' to understand the Kiosk check-in and provide all necessary data, maybe chat with staff during the process. An extended time would lead to less Kiosk check-ins having to be re-done unnecessarily.

    5 votes

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    idea to upvote  ·  0 comments  ·  Kiosk  ·  Delete…  ·  Admin →
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19. Umbenennen und hinzufügen von Klassifizierungen im Gastprofil

    Wir würden gerne unsere Gäste klassifizieren. Viele der vorhandenen Klassifizierungen sind aber nicht wirklich sinnvoll. Daher bitten wir darum, diese ändern oder neue erstellen zu können um die für unsere Gäste sinnvollen Merkmale hinterlegen zu können.

    2 votes

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    idea to upvote  ·  0 comments  ·  Guest profile  ·  Delete…  ·  Admin →
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20. Automatically create a task when a guest enters an email in online check-in that is already assigned to another guest profile

    When a guest enters their preferred email address during online check-in, if that email address is already assigned to an existing profile, Mews does not merge the profiles, but instead adds the email address to the profile that is performing online check-in, so that staff can choose to merge them later.

    It would be really useful it Mews could automatically create a task when this happens so that staff can be alerted to there being potentially mergeable profiles.

    6 votes

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    idea to upvote  ·  1 comment  ·  Guest profile  ·  Delete…  ·  Admin →
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