921 results found
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[email protected]
Feature Request: Email Draft/Error Notification
I would like to suggest a new feature.
Could we add a pop-up notification for emails that have not yet been sent? This would make it immediately visible when an email is still pending and not sended, giving users the opportunity to review and correct any mistakes, such as spelling or grammar errors.
I believe this would help prevent accidental mistakes and improve the overall quality of outgoing emails.
1 vote -
Remove masked email from guest profile
Some OTAs, including Expedia, send masked phone numbers such as 1 111 111 1111 to Mews.
The Kiosk currently accepts these numbers as valid and does not require the guest to update them.
Please add validation that requires guests to enter a valid phone number when the existing number is masked, incomplete, or clearly invalid.
12 votes -
Adding a "tax-exempt" marker for guests In Austria
The problem
In Austria — and likely in other jurisdictions with a local tourist/bed tax — certain guests are exempt from the tax. A common case is business travellers or contract workers who become exempt after a set number of nights (for example, from the 3rd night onward under some municipal rules).Today there is no way in Mews to flag a guest or a reservation as tax-exempt on the registration form / guest report. As a result, properties have to report these exemptions to their municipality manually, outside of Mews. This is time-consuming, easy to get wrong, and has…
1 vote -
Enable Online Check-out for Group Reservations with an Outstanding Balance
Currently, guests who are part of a group reservation (e.g. a conference or meeting), where the charges are settled later via a master invoice, are unable to use the online check-out feature.
This functionality should be enabled so that guests staying as part of a group or conference can fully benefit from the online check-out process, even if the reservation still shows an outstanding balance that will be settled through the group's master account.
2 votes -
Customize Booking Engines with different products
Currently, there is no way to customize different booking engines with different product selections and pricing.
For example, the default booking engine could show standard products and prices for regular customers, while a travel agent’s booking engine could show products specific to that agent, such as a dinner package with a negotiated seasonal price instead of the regular public price.
This would make booking engines more flexible and better suited for different sales channels, partners, and customer groups.
1 vote -
Booker confirmation
Hi Mews team,
We really appreciate the new email designer, but there is one major limitation with the Booker Confirmation template that makes it difficult to provide a good guest experience.
Currently, every reservation is rendered as a large card containing:
Reservation name
Confirmation number
Check-in / Check-out cards
Guest section
Rate
Cancellation policy
Additional detailsThis works well for a single reservation, but becomes extremely long when a booker has multiple reservations. A confirmation for 8–10 rooms can easily become dozens of pages long, forcing guests to scroll through repeated information.
What we would like
The ability to choose…
4 votes -
Enhance Guest Profile "Total Spent" Insight to Reflect Revenue Corrections and Refunds
Current Behavior
- Total Spent is based on historically consumed and closed items.
- The value remains unchanged after refunds, rebates, write-offs, or revenue corrections.
- There is no visual indication that part or all of the revenue contributing to the metric has since been adjusted.
- Users may incorrectly interpret the figure as a net lifetime spend amount.
Impact
- Guest lifetime value can appear artificially inflated.
- Staff may make business decisions based on inaccurate assumptions about guest spending history.
- Support teams frequently need to explain why the displayed value does not align with accounting reality.
- Reduced trust in profile insights when financial corrections…
1 vote -
Add missing email templates to existing emails like "Provide payment method"
Unless I am mistaken, There is no email template for the official email "Provide payment method" that is sent from the Guest profile / Payment / Method section with Create new Method / Send demand to guest button.
The need is to be able to customize the email.
The same goes to the "request a pre-authorisation". Email template seems to be missing from the email template list as well.
1 vote -
Booking engine search from space category
During holiday periods, guests are often more flexible with their travel dates, especially when availability is limited or when they are looking for a specific type of stay.
It would therefore be very useful if the booking engine allowed guests to search directly within specific space categories, rather than only performing a general availability search across the entire property.
At the moment, the only way for a guest to find availability for a particular space category is through trial and error by changing dates manually, or by contacting the property directly. This creates unnecessary friction in the booking flow and…
1 vote -
Price calender in booking engine
Mews really need the option to let the properties choose if they want a price calender in the booking engine (like every other PMS, airline etc), showing the cheapest price for each date.
6 votes -
Option to hide hotel location on guest portal
Hello!
We would like the option of not displaying the property location on the guest portal as our rooms are spread out over a small area of a town so guests get directed to the wrong location if they follow the address on the portal instead of the booking notes.
1 vote -
Suppress duplicate confirmation email when booker and guest share the same email address.
Suppress duplicate confirmation email when booker and guest share the same email address.
As a property manager, I want the system to send only one confirmation email when the guest and booker are the same person, so that guests do not receive duplicate emails for the same reservation.
Current behaviour
When a reservation is created in Mews Operations or via the Mews Open API, and the same person is linked as both guest and booker (identical email address), Mews sends two separate emails: one guest confirmation and one booker confirmation. The guest receives the same email twice.
Expected behaviourWhen…
1 vote -
template
Remove the roomnumber in merge field 'Name room category'.
1 vote -
"Note added" classification
Hi! Would it be possible to add a "Note added" option to the guest profile classifications, so that a small icon appears on existing bookings in the timeline? Just like the current "Top Management" option works.
1 vote -
Emergency Bulk Communication Template System for PMS
Introduce a built-in “Emergency Communication” feature within the Property Management System (MEWS) that allows staff to quickly send pre-approved or customizable email templates to all current and future guests or customers in case of urgent situations (e.g., scam alerts, security threats, system breaches, or operational disruptions).
Problem Statement:
At the moment, communicating urgent warnings to all customers is often slow, fragmented, or dependent on external tools. In situations like widespread scam campaigns or phishing attacks targeting guests, delays in communication can lead to financial loss, reputational damage, and customer frustration.Proposed Solution:
A centralized, one-click communication module inside the PMS…1 vote -
Option to show companions when pulling reservation reports
When I pull a group report, it only shows the owner of the reservation for every room in the block. I would love to have the report include the option to include all companions for every reservation on the report, as we often have clients ask for this type of reporting.
1 vote -
Ajout information sur carte d'enregistrement
Nous avons des établissements qui sont en forêt sans connexion internet. Nous aimerions ajouter sur la carte d'enregistrement, le nombre de personnes selon les tranches d'âge et également l'information sur le tarif avec les taxes et sur le solde à payer.
1 vote -
More possibilities in the booking engine for the guest, especially for corporate bookers
Would be great if there are more possibilities in the bookingsengine for the guest, especially for corporate bookers. In terms of a: PO ref, special requests (which are returning on the booking confirmation for the guest), possibilities when booking out of a availability block through the bookingsengine. Now only 1 booker can book, but it's necessary to fill out an email address of the guest, which isn't always available.
2 votes -
Mews Kiosk - Make checkin optional
Would it be possible to add an option to the kiosk configuration to disable actually checking a guest in?
One use case for this would be guests and/or companyons completing the "online checkin" late, or prefilling their data in case the room is not ready yet. At the moment, if a room isn't ready, the guests can't even complete the data entry steps.
14 votes -
Online Checkin - Add more gender options
The online checkin process currently only allows the guest to select either male or female. It has became a standard to offer at least an "other" option in almost all such forms, it is even possible to specify this in some passports. This doesn't seem like a complicated feature to implement and has already been requested numerous times. Would it be possible to finally have this corrected?
155 votes
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