930 results found
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Booking Engine: Option to Display Taxes as a Collapsed Total Instead of Expanded Itemization
Business Impact
Properties in jurisdictions with multiple taxes and fees have a cluttered booking experience. Displaying many individual tax lines can overwhelm guests and increase booking friction.Customer Problem
On the Booking Engine, taxes are currently displayed as itemized line items. Some properties would prefer to show a single summarized tax amount by default, with the option for guests to expand and review the detailed breakdown only if desired.Desired Solution
Add a Booking Engine setting that allows properties to choose between:- Expanded tax itemization (current behavior)
- Collapsed tax summary displaying a single total
- Optional expand/collapse control for viewing detailed…
3 votes -
Share Digital Keys with Companions
Guests should be able to easily share Apple Wallet or Google Wallet digital key access with other guests on the same reservation.
We’re finding this is a common frustration for couples, where both guests expect to have their own key. Requiring this to be set up during online check-in is too restrictive.
Please make digital key sharing simple and available at any point during the stay .
2 votes -
Add information regarding ”why” a member can not be registered
To improve the member recruitment process in Mews, specifically regarding rejected Loyalty program registrations, I propose implementing more detailed error feedback then a member has been denied Strawberry- membership.
The current system only indicates that the guest could not be registered for the Loyalty program, and not why it has been denied. But by including specific reasons for rejection, such as "Wrong format on phone number," "Guest is already a member," or "Missing address information," users would gain a clearer understanding of the issue. In this way, it will be easier to fulfil the registration when the user knows why…
3 votes -
Company Match & Merge visibility improvement – reduce duplicate company profiles in Mews
Although merge functionality exists, duplicate company profiles are not proactively surfaced or shown side-by-side for easy comparison. As a result, duplicate companies can remain unnoticed.
Please consider extending the same match and merge approach that is available for guest profiles to company profiles as well. The goal is to actively highlight potential duplicate companies and allow authorized users to review and merge them in a controlled way, similar to the guest profile matching workflow.
8 votes -
Automatic check-in only for the guests who have completed the online check-in form
We would like to have a solution for the automatic check-in from MEWS as follows:
For guests who have completed online check-in, Mews will automatically check in the unit.
For guests, who have not done the online check-in, have to do it in kiosk upon arrival.
At the moment we have a lot of guest communication and misunderstanding, why it is not possible to check-in in kiosk after set arrival time (in our case 3PM).
Thanks!2 votes -
Enable Online Check-out for Group Reservations with an Outstanding Balance
Currently, guests who are part of a group reservation (e.g. a conference or meeting), where the charges are settled later via a master invoice, are unable to use the online check-out feature.
This functionality should be enabled so that guests staying as part of a group or conference can fully benefit from the online check-out process, even if the reservation still shows an outstanding balance that will be settled through the group's master account.
2 votes -
Allow guests to join a hotel's loyalty programme during online check-in and kiosk check-in
Hotels currently miss a valuable opportunity to enrol guests into their loyalty programme during the digital check-in journey, particularly guests who booked through an OTA or have little interaction with reception staff.
As Online Check-in, Kiosk and Digital Keys become more widely used, hotels and motels are also losing one of the traditional front-desk touchpoints where staff would naturally recognise existing members, explain loyalty benefits and encourage non-members to join.
It would be great if Mews Online Check-in and Kiosk could include an optional, configurable loyalty recognition and enrolment step.
Suggested guest flow
Guest starts Online Check-in / Kiosk
…
2 votes -
More possibilities in the booking engine for the guest, especially for corporate bookers
Would be great if there are more possibilities in the bookingsengine for the guest, especially for corporate bookers. In terms of a: PO ref, special requests (which are returning on the booking confirmation for the guest), possibilities when booking out of a availability block through the bookingsengine. Now only 1 booker can book, but it's necessary to fill out an email address of the guest, which isn't always available.
3 votes -
Make cancellation fees clearer when free cancellation is offered
The Mews Booking Engine currently displays "Free cancellation" while also showing a cancellation fee amount.
Although the cancellation policy and deadline are correct, the wording can be confusing. Guests see "Free cancellation" alongside a cancellation fee without a clear explanation that the fee only applies after the free cancellation deadline.
We're receiving quite a few questions from guests who find these two messages contradictory.
Suggested improvement:
Simply make the wording more explicit. For example:
"Free cancellation until 5 November 2026 at 14:45.
If you cancel after this deadline, a cancellation fee of DKK 1,327.04 applies."
The information is already available…
1 vote -
Email restrictions for Blocklisted guests
Currently, guests who are blocklisted will receive a post stay email. We would like to implement that no emails are sent to blocklisted guests as this encourages them to reach out after or leave a negative review.
Currently the only option is to remove the guests email which then affects operations in flagging these blocklisted guests if they book again.
1 vote -
Upload telephone numbers in Mews
When we have groups and upload names, nationality and emails it would be amazing to be able to upload the phone number as well (should be a relatively easy fix no?) instead of having to open 100+ profiles on bigger groups to upload phone numbers manually.
This is extremely time consuming and makes finding memberships much harder as many people have work and personal emails but the same phone number.
This would save Sales (or Groups) and Reception a lot of unnecessary manual work.
1 vote -
Redesign the UI of booking engine
The design of the booking engine in MEWS feels somewhat outdated, and it would be great if the MEWS design team could suggest a more modern appearance. It’s a shame that the hotel’s logo at the top left is so small.
48 votes -
Weekly booking rate options. Currently there is only daily, hourly, and monthly.
Add the option for weekly stays. Currenlty there is only daily, hourly, or monthy. We are using MEWS for team member housing and rent is paid weekly to mirror the pay cycle. A weekly rate option would be very helpful.
1 vote -
Improve Price Transparency in the New Email Templates
The new Mews Mail Template Editor is a great step forward, and we would very much like to replace our legacy HTML templates with it.
Unfortunately, the current way prices are presented prevents us from doing so. In its current form, the pricing information lacks the level of transparency guests expect and creates unnecessary confusion. We believe the following improvements are essential.
- Display nightly rates
At present, each room only shows the total accommodation price.
With dynamic pricing now being the industry standard, nightly rates often vary significantly. Showing only the total amount makes it impossible for guests to understand…
2 votes -
origines réservations
pouvoir rendre modulables les sources pour concorder avec celles de l'établissement
PARTICULIER / ENTREPRISE / AGENCE / TO / SITE WEB / OTA1 vote -
origines réservations
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
nationalité
pouvoir renseigner par défaut le champ nationalités pour tous les clients.
cela évitera les rapports de fin de mois avec nombre important AUCUN faussant le yield1 vote -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
14 votes -
Add products in the guest portal after check-in
If a guest has checked in online early in their journey, it would be nice if they can come back to the guest journey and add a product after they completed they online check in.
This means you can have guests checking in online for example just after their booking and they can manage their reservation in the guest portal. Do if they want to add an early checkin the day before, or order a late checkout during their stay, that they can do so in the guest portal.5 votes -
Add an option to disable automated emails for a specific customer.
Add an option in the customer profile to disable certain automated emails (check-ins, reminders, etc.).
This would be useful for long-term, returning customers who do not want to receive recurring weekly emails.Ajouter une option dans le profil client permettant de désactiver certains emails automatiques (check-in, rappels, etc.).
Cette option serait utile pour les clients fidèles qui ne souhaitent pas recevoir des emails récurrents chaque semaine.7 votes
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