Categorize notes by department or service
Easy communication of notes by department.
A reception memo, a restaurant memo and a housekeeping memo.
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Leonie Snijders
commented
Possibility to add notes per department: one for F&B, one for front desk, one for Housekeeping. And in addition to this the possibility to run reports per department including these notes.
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Adeline Baesler
commented
The ability to add internal notes to spaces/space categories
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Sam
commented
Often there are many notes on a reservation, mostly unnecessary from the channel manager causing the team to miss important notes.
Having a pop up or being able to classify these notes on property level will help to ensure notes are not missed. -
XAVIER MAHAUX
commented
Nous utilisons l'application 1check pour gérer les chambres à nettoyer.
Nous avons la possibilité de laisser un commentaire pour la femme de chambre.
Actuellement MEws envoie à 1check le commentaire laissé dans la partie NOTE de MEWS.
Le problème c'est que MEWS ne différencie pas le commentaire pour la reception ou le commentaire pour la partie MENAGE.Il faudrait avoir une case où l'on peut laisser un commentaire uniquement à l'attention de le femme de chambre : exemple : 2 lits
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Jean-Philipp SPIESS
commented
It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.
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Matthias Hautekiet
commented
Can you please make it possible to use notes across multiple services?
Current situation: Notes can only be used on multiple rooms/parking of the same service. If you want to use the same notes for both a room and a car park, you have to enter them twice.
Desired situation: It should be possible to add and update notes for several services at once (using the checkboxes).
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Tine Blondeel
commented
We use "reservation notes" to communicate between shifts. Sometimes notes are important ONLY for reception staff. Sometimes notes are important ONLY for housekeeping staff. It would be good to be able to split notes keeping this in mind. For Housekeeping staff notes, they should appear on the "guest in house" reports, so teams get briefed daily on what to do in each room.
For Reception staff notes, it would be better to have them pop up when opening a reservation, to be sure they are read before check-in/check-out. -
Franziska Gartmann
commented
OMG; this would be like Christmas, Birthday and holidays together :-)
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maria
commented
Every other PMS system I have used categorises Notes on bookings.
This really is a feature that needs developing In MEWS.There should be various boxes, one for Housekeeping Notes/ One for F&B notes/ Spa etc ...
These teams can then print off reports for notes just for them, without having to wade through things that are irrelevantAlso one for Public notes ( visible for Guests to see on confirmations and online Kiosks for self check in )
Private notes for Internal notes - visible only for staff & hidden from Guests.
This makes for a seamless guest journey, and eases the work for teams.