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  1. mark existing address as primary

    2 votes
    idea to upvote  ·  0 comments  ·  Guest Experience » Guest profile  ·  Admin →
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    Jean-Philipp SPIESS shared this idea  · 

  2. GetAllReservations ChannelNumber

    3 votes
    idea to upvote  ·  2 comments  ·  Connectivity » Connector API  ·  Admin →
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    Jean-Philipp SPIESS supported this idea  · 

  3. Send before start mail at anytime

    11 votes
    idea to upvote  ·  4 comments  ·  Guest Experience » Communications  ·  Admin →
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    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    See also this thread in mews community: https://community.mews.com/dach-based-customers-42/mailvorlagen-1863?postid=8918#post8918

    Jean-Philipp SPIESS shared this idea  · 

  4. Provide a setting to opt for payment policy based processing of virtual credit cards

    6 votes
    idea to upvote  ·  0 comments  ·  Payments » Automations  ·  Admin →
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    Jean-Philipp SPIESS shared this idea  · 

  5. Automatic card validation

    5 votes
    idea to upvote  ·  1 comment  ·  Payments » Chargebacks and fraud  ·  Admin →
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    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    When adding a payment card to MEWS via ChannelManager integrations the provided card should be validated (without charging or preauthorizing) by stripe. As far as I know stripe is able to make a basic validity check and initial estimate of reliability (for fraud prevention) once a card is added. That result should trigger an alert or task to manually check card validity or look in more detail on the respective reservation. This would allow to filter out possible fraudulent reservations at the time of booking.

    Jean-Philipp SPIESS shared this idea  · 

  6. Match Payments to Correct Bill When Routing is Enabled

    35 votes
    5 comments  ·  Payments » Automations  ·  Admin →
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    Jean-Philipp SPIESS supported this idea  · 

  7. Routing Rules - improvements

    128 votes
    15 comments  ·  Property Operations & PMS » Finance management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminDaniel Do (Senior Product Manager, MEWS) responded

    Hey everyone!


    I'm happy to announce that we're currently working on various improvements around Routing Rules 👏 We've significantly scaled the solution from continuous and monthly routing to route additional services through integrations to cover many use cases and we're now in closed beta.


    If you're interested in finding more or join the beta testing to share your feedback, please, reply to the email.

    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    Hello! Currently only items are routed but not the payment. For Payments done automatically with a virtual credit card it would be useful in certain situations (expedia collect reservations for example) to route the automatic payment via virtual card also to the corresponding company/travelagent bill..

    Jean-Philipp SPIESS supported this idea  · 

  8. AI analysis of reservation notes and turn it into structured data

    4 votes
    idea to upvote  ·  2 comments  ·  Connectivity » Channel manager API  ·  Admin →
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    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    Another possible use of AI: create tasks and notes based on reservation details: for example if occupancy requires extra bed setup or extra/Packages have been requested create corresponding notes and tasks attached to the reservation…

    Jean-Philipp SPIESS shared this idea  · 

  9. Automatically suggest also emails of associated profiles when sending bill/invoice via email

    9 votes
    idea to upvote  ·  1 comment  ·  Property Operations & PMS » Other  ·  Admin →
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    Jean-Philipp SPIESS shared this idea  · 

  10. Make new company profiles available quickly - prevent delays in checkout process

    16 votes
    idea to upvote  ·  0 comments  ·  Property Operations & PMS » Company profile  ·  Admin →
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    Jean-Philipp SPIESS shared this idea  · 

  11. Solve tasks by default when you cancel the reservation

    205 votes
    17 comments  ·  Property Operations & PMS » Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

    Jean-Philipp SPIESS supported this idea  · 

  12. Automatic data cleaner (GDPR)

    8 votes
    idea to upvote  ·  1 comment  ·  Property Operations & PMS » Other  ·  Admin →
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    Jean-Philipp SPIESS supported this idea  · 
    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    Yes, it should be possible to specify, or at least it should be easily viewable, which data is stored for how long.
    Due to the GDPR, data should only be stored for as long as it is required by law or due to civil law obligations.

  13. Download Daily Invoices in one PDF

    55 votes
    2 comments  ·  Property Operations & PMS » Finance management  ·  Admin →
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    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    The question how to download the PDF invoices is often asked in the community.
    If it's a legal requirement to save/archive the PDF as it was sent to the guest or printed for the guest, then MEWS should do that in a compliant way and allow easy bulk retrieval if required by authorities or auditors.
    There is no point in manually downloading and saving them - they should stay in the system unless needed.
    Also in this context the question of storage period arises - there is no way to set a storage policy in MEWS. No one knows or can decide how long what data is stored...

  14. translation in all languages from the default language

    6 votes
    3 comments  ·  Property Operations & PMS » Other  ·  Admin →
    How important is this to you?
    Jean-Philipp SPIESS supported this idea  · 

  15. Email placeholder for travel agent confirmation number

    2 votes
    1 comment  ·  Guest Experience » Communications  ·  Admin →
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    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    Also in the other mail templates, especially in "before start" and "before start reminder" please!

    Jean-Philipp SPIESS supported this idea  · 

  16. Credit Card from guests sent to Mews via OTAs should also go through 3DS

    3 votes
    idea to upvote  ·  0 comments  ·  Payments » Payment methods  ·  Admin →
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    Jean-Philipp SPIESS supported this idea  · 

  17. Mews Connector as a service

    6 votes
    idea to upvote  ·  2 comments  ·  Connectivity » Marketplace  ·  Admin →
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    Jean-Philipp SPIESS supported this idea  · 
    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    We use https://nssm.cc/ as a wraper for the mews connector.
    Works very reliably since about a year.
    However, I agree that it's not state of the are to not support it out of the box... :-)

  18. Zahlung auch in Firmenkartei

    6 votes
    idea to upvote  ·  0 comments  ·  Property Operations & PMS » Finance management  ·  Admin →
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    Jean-Philipp SPIESS supported this idea  · 

  19. Remove guest count in booking engine for bookable services that are independent of guest count

    2 votes
    idea to upvote  ·  0 comments  ·  Guest Experience » Booking engine  ·  Admin →
    How important is this to you?
    Jean-Philipp SPIESS shared this idea  · 

  20. Customizeable Email Templates

    166 votes
    21 comments  ·  Guest Experience » Booking engine  ·  Admin →
    How important is this to you?
    Jean-Philipp SPIESS supported this idea  · 
    An error occurred while saving the comment
    Jean-Philipp SPIESS commented  · 

    If you ever redesign the templating system, try to make it possible to separate content from styling. At best it would be great to have a three tiered cascading templating system:

    1. General CSS Styling (a separate field valid for all email templates to quickly and consistently change styling)
    2. Generall company information content (like Logo, legal footer), to facilitate fast and consistently key corporate ID and legal requirement parts - one field for all templates
    3. actual content - this is of course individual to each template - it resembles the content that we currently have minus the header and footer parts

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