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9 votes
Jean-Philipp SPIESS
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24 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Jean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
Hello!
Let me add that together with digital keys / Wallet Keys it makes sense to automatically check-in those - ONLY those - reservations that have a digital key ready (completed online CI and added Key to their Apple/Google Wallet), but not any other reservations. This would be a best approach for a mixed operation environment, where traditional check-in pathways exist in parallel. -
2 votesJean-Philipp SPIESS
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1 voteJean-Philipp SPIESS
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11 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
Jean-Philipp SPIESS
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3 votesJean-Philipp SPIESS
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9 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Jean-Philipp SPIESS
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33 votesJean-Philipp SPIESS
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10 votesJean-Philipp SPIESS
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18 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
Jean-Philipp SPIESS
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13 votes
Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Jean-Philipp SPIESS
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43 votes
Hello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.Jean-Philipp SPIESS
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4 votesJean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
Anhand der Postleitzahlen (vorallem in AT/DE/CH) sollte das eigentlich leicht realisierbar sein. Is aber vermutlich in vielen Ländern machbar. Die Frage ist nur welches Postleitzahlen Verzeichnis als verbindlich herangezogen wird ... nicht trivial denke ich, wenn es nicht öffentlich verlässliche Datensätze gibt
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4 votesJean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
I would like to add, that if this was implemented it should be possible to differentiate between requirements for the main guests and companions.
For example in Austria the main guest's signature is required, but not the other's ... -
83 votesJean-Philipp SPIESS
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75 votes
We reopened this request for further upvotes. It is fairly clear what is being requested and it will need more investigation from Mews. In the mean time we would ask you to continue to up vote if this is still a required connectivity feature request.
Jean-Philipp SPIESS
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9 votesJean-Philipp SPIESS
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4 votes
An error occurred while saving the comment Jean-Philipp SPIESS
commented
Jean-Philipp SPIESS
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7 votesJean-Philipp SPIESS
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91 votes
An error occurred while saving the comment Jean-Philipp SPIESS
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Jean-Philipp SPIESS
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An error occurred while saving the comment Jean-Philipp SPIESS
commented
We would like to be able to only enforce „Balance Check“ at check out. So enforce payment for open bills (except company bills) at checkout, but do not require a credit card or payment at check-in at all.
Seems like Guests don’t read anything, not the instructions and information in the emails, not the signs at the front desk, virtually nothing at all I might think. Even though they actively have to add the keys to their wallet and confirm it, they seem not to understand that they can use their phone as a key and don’t have to go to the check in kiosk or front desk.
What they do is:
Upon arrival look around confused
Find the check-in kiosk tablet (probably because it’s a bright screen attracting their attention - good - that works :-)
Try to check in on the tablet and get even more confused because they cannot check-in (as they are already check in with their wallet key)
However, they figure out that they can use the „get keys“ option, only to get even more confused because they have to find their confirmation number (just which of those many numbers they received in the many messages from booking/expedia/hotel/travel agent/etc. is the right one?!?
If they manage to find the right confirmation number, they create new physical keys and ignore their wallet keys… ☹️
I tried to add some wording to the mailings to more clearly explain that once wallet keys are created no physical keys are required (but optional) - but I doubt that people will read and understand it - it’s just a concept very new to everyone, I guess.
I think the one and only place where a clear communication is actually received, read and understood is on the check-in tablet! That’s the point in their check-in journey where the naturally think about getting keys, as they are used to expect it at the hotel. Let’s help them and catch them right there.
Therefore, let me suggest the following change to the kiosk user flow to guide them better through the process.
Check-In Button -> Guests retrieve their reservation with Name or however the kiosk is set up.
If the reservation is already checked in, check if a digital key has been issued.
if yes:
display an explanation and directions to the room as setup in the space setup.
On the same screen give an option to create additional physical keys, transfer over to the „get keys“ function (ask for the reservation number to verify guest access rights, etc.)
If no: display message that reservation has already been checked in, refer to the After-CheckIn email for more information
"Get keys“ button: after retrieving reservation information (before entering reservation number for verification), check if digital keys have been issued,
If yes:
explain wallet keys and directions to the room as setup in the spaces setup
Give option to create additonal physical keys (after entering confirmation number for verification)
If no: continue regular get key process as it is
The idea is to use the kiosk as the final and most important touch point with the guest during the check-in journey to convey the wallet key information more intuitively, help guests get oriented more quickly, and safe them time and effort.
I think the planned option to create wallet keys at the check-in tablet is less important than getting the guests who actually already got them to understand them better, in a intuitive way and delivering the information they require right at the time and place where they expect and require it.