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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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485 results found

  1. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    64 votes

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  2. Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
    Nutzt den jemand? Würde mich brennend interessieren.
    Viele Grüße
    Leif

    4 votes

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  3. The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.

    Issues that arise:
    -Enables Unintentional or Unauthorized Changes
    -Operational Risk and Data Discrepancies if the modification is not caught on time.

    4 votes

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  4. 134 votes

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  5. Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.

    2 votes

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  6. To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).

    4 votes

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  7. When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
    However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.

    As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.

    The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)

    4 votes

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  8. When a customer is making his check/in on the kiosk, i want to be able to ask them for a preauthorization before getting their keys.

    4 votes

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  9. We would like to request enhancements to the Group Billing rebate process to make it easier and more efficient for users to manage rebated items.

    Today, when a merged bill is rebated, all rebated items automatically return to their original owners. This creates significant challenges for users who must manually locate each item—especially when they were originally spread across multiple guests or companies. This process is time‑consuming, inefficient, and prone to human error.

    To improve this workflow, we are requesting the following:

    (1) Manual Rebate (User‑Initiated):
    Add a toggle/select option in the rebate window that allows users to choose whether…

    2 votes

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  10. Visual Confirmation When Custom Billing Automation Is Triggered

    Summary

    Users need a clear, on‑screen confirmation when a custom billing automation has successfully triggered - for all types of reservation updates. This provides reassurance that the automation executed as expected and helps prevent duplicate attempts or unnecessary troubleshooting.


    Problem Statement

    Currently, when a custom billing automation runs, users do not **Always receive any immediate visual confirmation within the UI.

    Because of this:

    • Users may assume the automation did not run.
    • They may re-attempt to trigger the same billing automation, leading to duplicate actions.
    • They may begin troubleshooting or modifying settings unnecessarily.

    2 votes

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  11. We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.

    We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.

    5 votes

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  12. When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.

    11 votes

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  13. If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
    But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.

    2 votes

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  14. To remove the room category from the invoice

    1 vote

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  15. When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.

    1 vote

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  16. Via Peppol mogen alleen XML-bestanden worden verstuurd. Om toch een PDF mee te sturen, moet deze geëmbed worden in de XML (gecodeerd), zodat er technisch nog steeds slechts één XML-bestand wordt verzonden.

    Helaas is het niet verplicht om een pdf mee te sturen via Peppol. Daarom vraag ik of het mogelijk is om toch telkens de PDF te embedden in de XML?

    Zonder pdf is het voor onze klant moeilijk om facturen te lezen, te controleren en te boeken.

    1 vote

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  17. To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.

    2 votes

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  18. Yes, billing automation having just gotten smarter was a windfall for our operation. As a small property with few Staff members, all of us hold many roles on a daily basis. We have no accounting or finance department, no IT department, to name just a few. When billing automation rolled out, automatically sorting charges into bills by stay dates and whether they are owned by an OTA or a Guest erased many of the accidental billing issues we had to correct when a Guest was incorrectly charged for a future stay or for an OTA-paid stay, billing the Guest’s credit…

    1 vote

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  19. When a user re-issues a bill or invoice, a reason code is requested. It could be useful to have a list of standard reason codes (wrong payment, wrong price, wrong profile etc) and that the reason codes were accessible through the API. Then it can be used to pinpoint the reason for a re-issue. From that we can pinpoint training, information or setup to make sure we avoid too many credits.

    1 vote

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  20. Summary of the Issue

    During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
    This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).

    Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
    The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.

    In contrast, bookable services (e.g. breakfast) are handled as individual, divisible…

    1 vote

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