499 results found
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Billing automation based on rate groups
At the moment you can only make billing automations based on individual rates, this means every time a new rate is added you also need to update each billing automation, something that is easily forgotten and therefor causing operational issues.
If you would be able to make billing automation based on rate groups instead you will not have the issue as all rates are always insight a rate group and the billing automation will then automatically be updated.
It would be great if an condition in the billing automation can be added where you can select rate groups instead of…
13 votes -
Bestellbericht/ Buchhaltungsbericht
Es wäre ganz wunderbar, wenn der Bericht wieder auf der Hauptseite verlinkt wäre. Es ist einer der meistgenutzten Berichte, während ich persönlich den Aktivitätenbericht überhaupt nicht benötige.
Nutzt den jemand? Würde mich brennend interessieren.
Viele Grüße
Leif14 votes -
Simplified Guest-Facing Billing Documents
Customers are requesting a more concise and guest-friendly format for offers, booking confirmations, and invoices. The current document layout is perceived as overly detailed and difficult for guests to understand, particularly when multiple accommodation and ancillary product lines are displayed separately. Billing as Package does not solve the main concerns.
Current challenges include:
- Accommodation and associated products are displayed as separate line items, creating lengthy and complex documents.
- Guests struggle to understand the total cost of their stay at a glance.
- Offers and invoices can appear cluttered when multiple services, adjustments, or package components are involved.
- The presentation does not…
2 votes -
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
Warum werden Rechnungen von Mews an Hotelbetreiber nicht in Deutsch verfasst?
4 votes -
Compliance request: block or warn on closing bills that contain only payments (Spain / SII)
Compliance request: block or warn on closing bills that contain only payments (Spain / SII)
The issue
Mews currently lets users close a bill that contains only a payment line. Under Spanish invoicing regulations (Real Decreto 1619/2012, art. 6), every invoice must include a description of the operation, the taxable base, the VAT rate and the VAT amount. These payment-only documents meet none of those requirements, so:
- SII rejects them.
- They cannot be fixed in Business Central, because the lines and descriptions cannot be edited once posted.
- Each one must be corrected with a credit note and,…1 vote -
Payment Reference Numbers on Invoices
We would like Mews to automatically generate and display country-specific payment reference numbers on invoices to support payment reconciliation.
Requested functionality:
Sweden: Swedish OCR reference number, preferably based on the invoice number, with a Modulus 10 (Luhn) check digit.
Finland: Finnish domestic reference number (viitenumero), using the standard 7-3-1 check digit calculation.
References should appear on invoice PDFs and be included in invoice exports/API data to enable automated matching of incoming bank transfers.
Business benefit:
This would significantly reduce manual reconciliation, save time, minimize errors and improve the accuracy of matching incoming payments to outstanding invoices.
As a multi-property operator…
1 vote -
Request for Additional Open/Closed Status Filter for Accounting Reporting
Request for Additional Open/Closed Status Filter for Accounting Reporting
Having an additional filter allowing us to select invoices by Open / Closed status, independently of the reporting date range, would make this process considerably easier and would help us obtain the required information without having to generate increasingly large reports.
1 vote -
Fix request: Detailed Excel export omits tax corrections, causing incorrect net revenue and VAT totals
Hello Mews team,
Following your support team's investigation, we are requesting a correction to the Detailed Excel export of the Order items report.
Confirmed issueSupport confirmed that zero-gross tax-correction entries are included in Mews Operations but excluded from the Excel export. Although each entry has a gross amount of €0.00, it contains non-zero net revenue and VAT components that must be included for accurate reporting.
As a result, the exported net revenue and VAT totals do not match the PMS or the underlying closed bills, even though gross totals remain unchanged.
Support also verified the accounting configuration and confirmed…
1 vote -
Simplified Guest-Facing Billing Documents
Customers are requesting a more concise and guest-friendly format for offers, booking confirmations, and invoices. The current document layout is perceived as overly detailed and difficult for guests to understand, particularly when multiple accommodation and ancillary product lines are displayed separately. Billing as Package does not solve the main concerns.
Current challenges include:
- Accommodation and associated products are displayed as separate line items, creating lengthy and complex documents.
- Guests struggle to understand the total cost of their stay at a glance.
- Offers and invoices can appear cluttered when multiple services, adjustments, or package components are involved.
- The presentation does not…
1 vote -
Rapport de taxe de séjour
Le rapport taxe de séjour mentionne le nombre d'occupants et les personnes exemptées mais il ne mentionne pas clairement les adultes qui sont redevables de la taxe et les personnes de moins de 18 ans qui ne le sont pas. Le montant total de la taxe payée pour une réservation n'est donc pas directement vérifiable et l'analyse est rendue plus difficile. Il faudrait mentionner clairement pas uniquement les occupants en globalité mais ceux pour lesquels la taxe s'applique et ceux pour lesquels elle ne s'applique pas EN PLUS des exemptions qui sont des cas spécifiques.
1 vote -
Provide summarized/grouped invoice layout for group and corporate billing
Problem
Customers managing group reservations find the current invoice difficult to read because it displays individual consumed postings and package components for every room and guest. For larger bookings, invoices become excessively detailed and are not suitable for finance and accounting teams.
Desired Outcome
Allow invoices to be generated in a summarized format that:
-Groups charges by revenue category.
-Consolidates repeated products/services.
-Displays supporting stay information separately.
-Includes a tax summary by VAT rate.
-Maintains accounting accuracy while reducing invoice length.Example
Instead of:
Room package
Breakfast
Breakfast
City tax
Breakfast
Breakfastdisplay:
Accommodation (10 rooms) €2,220
Tourism fee €60…2 votes -
Bill Formatting
To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).
7 votes -
Pro forma invoice tracker
It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
For example, an extra selection under 'bills and invoices'.75 votes -
Invoice Design
Current design of the Mews Invoice is restrictive and brings up repetitive information. Allow customizable HTML code or an integration that allows users to have different design of the invoice for individual guest or groups by using the Mews API to pull the relevant information required
3 votes -
Collapse exactly-offsetting bill lines on printed folios
Problem:
When restaurant staff split a table bill across covers, our POS sends the full order state to Mews as signed line items — the original sale as positives, then negatives for every item reallocated to the other covers. The connector passes these through unaltered to preserve line-by-line reconciliation with the POS fiscal log.The result is that one guest's folio receives the entire table's order and then credits removing everyone else's food. A recent two-item POS receipt arrived in Mews as 19 bill lines: charges, then credits, netting to the correct amount. Wine, mains and sides belonging to other…
1 vote -
Disable payment expired tasks for AR
With AR enabled and payment links enabled for AR, a task appears anytime the AR payment link expires.
This task is unnecessary as you cannot extend or resend the invoice with a new paylink.
Payment link expiry tasks do not assign to a department, AR tracking is done within the City Ledger, so the task is not useful as a reminder and just creates extra work for all team members to close down the task.We would like to leave the payment links active but disable the expiry task.
1 vote -
payment links
Would be great if the email to the booker of the room could be automatically or preselected in the recipent email in payment links. Insteaf of having to copy and paste it every time. Like when you send bills, you can choose between the booker or the guest as recipient. This we want for payment links aswell.
1 vote -
Remove "unspecified" from "external card payment"
Under “external card payments,” there is an option to select an “unspecified” card. This should be offered as an optional choice for each property. In our chain, we will never use this option, and it only leads to errors on the part of our employees.
1 vote -
Company-Level Financial Controls & Payment Dating Flexibility
Currently, payments are recorded and consumed at the time they are entered into the system, rather than reflecting the actual transaction date from external payment sources (e.g., bank transfers).
Client Concern
Misalignment between:
Bank transaction date
PMS payment recordCreates reconciliation challenges, especially when:
Payments are received outside working hours (e.g., weekends)
The responsible staff member is not presentForces reliance on:
Notes/manual tracking
Institutional knowledge (risk if team member is absent)Desired Outcome: Allow date control for external payments:
Ability to:
-Backdate payments (e.g., received over weekend)
-Post-date payments (align with bank settlement date)Separate:
Transaction date (real-world)
Entry…2 votes -
Restrict Modification of Additional Expense Items after Closed Fiscal Period
The issue is that we can still remove already posted and fiscally closed Additional Expense items, despite the editable History Window (EHW) being set to a specific time period in the settings.
Issues that arise:
-Enables Unintentional or Unauthorized Changes
-Operational Risk and Data Discrepancies if the modification is not caught on time.4 votes
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