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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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474 results found

  1. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    56 votes

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  2. 121 votes

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  3. When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.

    6 votes

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  4. Currently, when sending an invoice/bill via email for a company owned bill only the company’s invoicing email is automatically suggested as a recipient. However, most of the time the guest (associate profile) should receive the bill as they have to file it with their travel management to get reimbursed.
    Hence, the email of the guest needs to be retrieved manually each time from the guest profile and copied back into the send bill/invoice form. This delays the checkout process unnecessarily!
    Suggestion: automatically suggest the associated profile’s email as a potential recipient in addition to the bill owner’s email when sending…

    14 votes

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  5. instead of having to delete one item at a time it should be possible to select more and delete all.

    16 votes

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  6. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    8 votes

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  7. We currently have the ability to auto close bills at checkout. Can we please have the ability to auto close bills during the guest confirmation process, as long as the balance is $0? We use Enzo connect for the guest journey and this feature would allow their systems to work properly.

    3 votes

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  8. Currently, it is possible to send invoice reminders on demand and manually via the bill/invoice itself or via the City Ledger.

    (1) It would be nice to have repeated (and automated) reminders in different stages of the aging process, and
    (2) also create an easier way to add a surcharge (if needed) on overdue invoices;
    (3) Alert the responsible personnel/Mews User of the reminders not actioned.

    6 votes

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  9. For travel agencies and company guests with routing rules, it is very difficult to quickly identify the date of the reservation . It would be much more useful and convenient if we could have the arrival date displayed at the top of the bill. so there is no need to click on each booking to see the specific date.

    13 votes

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  10. When using the “Reissue as open bill” function, Mews will re-issue the new invoice with the Legal Identifiers of the old bill, without checking whether any of the Legal Identifiers in the customer profile have been updated.

    So if the new bill is reissued because any of the Legal Identifiers in the old one were incorrect, they will be incorrect in the new one (unless manually overridden when reissuing the bill).

    But because the new invoice is issued on a new date, also Legal Ids should be the ones setup on that same new date.

    5 votes

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  11. It should be possible to book TIP or expenses.
    Currently, Mews does not recognise this booking type, which means that we have to calculate everything manually and book via detours. This harbours great potential for error.

    Expense postings must be deducted directly from the cash register contents.
    Expenses should therefore not appear in the sales figures.

    35 votes

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  12. When guests payment fails on Booking Engine (property's web page) - it would be good if a payment request is sent automatically and guests warned if they do not make the payment that the booking will be cancelled.

    We are currently doing this manually and sometimes it is a lot of extra work.

    5 votes

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  13. Hinsichtlich verschiedener Mehrwertsteuersätze sollte es möglich sein, 1 "Oberprodukt" aus mehreren "Unterprodukten" zusammensetzen zu können, da sonst alles einzeln manuell gebucht werden müsste, wenn man keine gesonderte Paketrate dazu erstellt. Beim Online-Check in ist bei einer erneuten Mehrwertsteueränderung keine nachträgliche z.B. Frühstücksbuchung bei Room Only Raten möglich.

    4 votes

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  14. It would be helpful to have the possibility to choose the bill counter for companies or some guests. So you don't have to search for it on the counter list and avoid possible mistakes

    1 vote

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  15. It is worth considering to automatically move completed "payments requests" and Mews Payment refunds to their relevant Open Bill, where the concerned stay items are already, at least.

    Currently, they all go to the Unpaid Section of the billing screen and the user is then tasked to move the items manually.

    5 votes

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  16. Please make it possible to edit an invoice more than 7 days after the guest’s check-out.

    Ideally, this option could be restricted to the owner only.

    Errors can happen (e.g., adding products, incorrect prices, etc.), and sometimes corrections are needed later.

    It’s also important in cases where the only person who issues invoices (myself) is unavailable, for example when I am out of the office or on holiday.

    1 vote

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  17. In the billing it would be great to have an arrow for switching between the owner and the associated profile.

    1 vote

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  18. To better assist Rental Properties (Monthly Bookable Period) - it would be useful to consider creating an AR page that would
    (1) allow clients to review the accounts and bills by month,
    (2) run invoices by batch,
    (3) Bulk Issue Invoices, and
    (4) improve billing automation to allow multiple (up to 2) automations per Monthly bookable service.

    1 vote

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  19. Similar to when a payment fails, creating an automatic task would help with following up on invalid credit cards when a pre-authorization is required

    1 vote

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  20. What's the point of offering a breakfast, or a drink or anything else to a guest and not being able to see it on the invoice or the products report ?! Please make anything charged at 0€ visible !!! Thank you

    2 votes

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