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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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464 results found

  1. It makes sense to me to flexibility in AR Management.
    The 30 | 60 | 90 day industry standard seems to suit many hoteliers but is hard coded in most PMSs with AR Modules/functions.

    Some operators in Japan wish to manage and reconcile AR Accounts by calendar month. This is likely to be true elsewhere, given flexibility to do so.

    2 votes

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  2. Hello

    Would it be possible to add an e-mail icon beside the printer icon when you want to send a copy of the receipt of the payment made through the Mews terminal to the guest by e-mail.

    For now we have to save it in PDF and then send it by e-mail.

    Hope my request is clear enough to be understood :-)

    2 votes

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  3. When rebating, it should book a credit as transaction right under the original posting and not just putting a wording "rebate" . it confuses FO team and they tend to double rebate.

    7 votes

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  4. I would like to be able to see a forecast of each upcoming payout, both when it is expected and for how much. The lack of transparency to this critical data point negatively affects other financial accountabilities outside of Mews such as payroll, vendor/supplier payments, etc.

    1 vote

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  5. I have a few company bills where a lot of empty bills are created due to moving bills around to create large invoices. At the moment I have to manually delete all empty bills one by one. Can you create a button that will clear all empty bills?

    6 votes

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  6. Remowe/extend the limit of accounting editable history window. Now it is set for maximum 7 days, but it should be up to property do decide what period should be editable.

    2 votes

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  7. 4 votes

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  8. when a client pays with a new credit card at the terminal, it should be enough to choose the type of the credit card and not entering the last 4 digits plus the cardholder name. it's too many steps to fill in, all with the client curious, what you're typing in the system as he has already paid.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Moving unpaid items from one bill A to another bill/ customer bill B is often not possible. We have to add a new bill C, and move bill A and B to bill C and end up with lots of empty bills that can not be deleted.

    Empty bills should always be deleted automatically after moving the items.

    1 vote

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Outlet information should be split up based on Revenue and Payments in the Accounting Report to quickly see the total revenue of the day. This is similar to how Revenue and Payments are set for Revenue and Payments for transactions that take place inside the PMS.

    2 votes

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  11. When pulling the "Gross Value" information, it would be great to have the Tax and Net Values pull into the report as well so only one report needs to be exported/run to determine what the net revenue and what the taxes were associated with each individual transaction. Right now I would have to run two separate reports to get this information and then manually match up the tax amounts with the net amounts to get the total amounts.

    Also, when exporting this and reviewing, there is no easy way to create a pivot table with the items because the "ITEM"…

    1 vote

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  12. Would it be possible to reopen a bill when the guests hasn’t arrived yet ? Can this be a future feature to ease the process of billing before arrival dates ?

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. Automatic Refunds when Cancellation is outside the policy

    1 vote

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  14. Hi,

    Mews implemented a new scrollbar in the middle for billing. I find this unnecessary as we already have a task bar. Visually it looks terrible and functionally it does nothing.

    I'm requesting to remove this feature.

    2 votes

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  15. It can happen that guests did not pay their bill for some reason and we must CLAIM this bill as a LOSS, rather than balancing it out and closing it.

    Could we have an option that will allow us to do this? Later, we can find it in reporting and use to settle our own accounts and understand how often does this happen.

    1 vote

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  16. We work with down payments and have 2 VAT rates in Germany 7% and 19%. However, there is only the option of specifying one down payment in the accounting configuration under further expenses / down payment. We would need a second field with down payments in order to work correctly for accounting purposes.

    1 vote

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  17. At the moment, MEWS only has the option of "Overridable prices". It would be great to have a "Discount" option where we can apply certain discounts to items of the choice (in percentages that will reflect to the amount). Connected to this, a report for all discounts given would be a good addition.

    2 votes

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  18. Deposits with different VATs should flow into different accounting categories. Thus, if the deposit is posted with 19% it should go into accounting category "deposit 19%" and if the deposit is posted with 7% VAT it should go into accounting category "deposit 7%"

    1 vote

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  19. 1 vote

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  20. Restrict: Check out with unbalanced bill

    5 votes

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